Tag Archives: Telecom Services

MigraX To Distribute 3CX In Sweden To Its Reseller Channel And Offer Special PBX Bundles

3CX (www.3cx.com), the international developer of the award-winning 3CX Phone System for Windows has announced a distribution agreement with MigraX AB (www.migrax.se), a leading distributor of networking equipment in Sweden.

As an introductory offer, MigraX and 3CX will be offering special bundles of the 3CX Phone System and Grandstream hardware, which will translate into discounts of up to 30%.

MigraX distributes Voice over IP (VoIP), IP-telephony, secure firewalls and network security solutions among other products in Sweden. The company has now agreed to make 3CX a part of their commitment to high quality. That’s because MigraX finds the unique 3CX product to be one of the best solutions on the market when it comes to functionality, price and performance.

Lasse Larsson, the CEO of MigraX AB, said: “3CX is the rising star of the VoIP PBX market and we are excited to be able to distribute their products. 3CX offers an easy to use and cost effective solution that saves companies money and increases their productivity”.

MigraX has a strong expertise in VoIP and so is well placed to recommend 3CX in such glowing terms. 3CX stands out from the competition because it is a special software-based IP PBX which can replace a traditional hardware-based PBX.

About MigraX:

MigraX AB distributes IP-telephony, Voice over IP and network security solutions to more than 300 resellers across Sweden.

About 3CX:

3CX is an international developer of telecommunications software, headquartered in Europe with international offices in locations around the world including the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner which is backed by an experienced management and development team. The 3CX Phone System for Windows product has earned Windows Server 2003 Certification and received numerous awards. These include the Communications Solutions 2007 Award, the Windowsnetworking.com Gold Award, the Windows IT Pro magazine 2008 Editor’s Best Award. Computer Shopper Magazine also recognised the company’s commitment to innovation and quality with a Best Buy Award. Visit www.3cx.com for more information.

Via EPR Network
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Award Winning Call Center Services By Personalized Communications, Inc

Personalized Communications, Inc The Association of TeleServices International (ATSI) is a national trade association that was founded in 1942. They represent live answering services and honor those businesses with awards that provide outstanding telephone answering service.

percomimage.jpg (229×169)

The exclusive Awards of Excellence are determined by the quality and level of service for all aspects of the call. The caller must be considered first during the entire call and the caller must be believe that they are either the most important person to the operator or that the caller’s problem is the most significant issue for the operator on the other end of the line. Businesses that use call center services understand that the way the operator manages every call from start to finish is extremely significant in building customer relationships and in the determination for the successful attainment of repeat business. Regardless of the circumstances a caller should always be provided high quality service by attentive and undistracted operators.

In order to evaluate a Telephone answering service or inbound call service, ATSI contracts with independent judges in order to assess services throughout the United States over a six month period. The metrics employed include: courtesy, response time, accuracy and overall customer service. Call center services receiving a score of 80% or more in all categories is awarded the Award of Excellence.

Personal Communications, Inc was awarded the 2009 Silver Plus Award of Excellence for their consistently reliable and high quality service by ATSI. It is a significant milestone that helps to assure businesses that Personal Communications, Inc provides excellent call center services.

In part, much of Personal Communications, Inc success has come from their complete and through training program. Employees are not only expected to meet a high standard of customer service prior to customer contact, but they are also required to maintain the high standard throughout their employment. The training program is continual, which includes customer service skills training as well as technology-related training for optimal equipment use.

For more information regarding Personal Communications, Inc. visit their website at http://www.per-com.com.

Personal Communications, Inc is a premier 24 hour a day 7 day a week call center services business. With over thirty years in the industry, they act as an Inbound call center with a full range of flexible Call center services that can be personalized to particular business needs. They are committed to impeccable customer service.

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3CX Voice Application Designer Allows Building Of Powerful Voice Solutions With Point And Click Ease

3CX today announced the availability of 3CX Voice Application Designer (VAD), a tool that allows companies to easily create powerful voice based solutions that automate everyday business processes and thus save time and improve customer service. Until now, building Voice Applications required code and therefore was a complex and expensive task.

By replacing code with drag and drop, the whole process of designing, deploying and testing a voice application has been immensely simplified and is now within reach for many more businesses. For example, 3CX VAD can create a voice application that queries the caller for a customer number, then validates this number against a database and routes the call based on customer type. A repetitive task can be eliminated and valuable agent time is freed up which accelerates the process of helping a customer.

How it works

3CX VAD itself is a graphical tool that allows you to put together the various components/decisions of a voice application by dragging and dropping ‘building blocks’. To create menus with caller options and actions, a user just drags one or more building blocks onto the design window and configures them accordingly. Once done, 3CX VAD outputs a VXML script that can be deployed on 3CX Phone System for Windows.

Ready Application Building blocks

3CX VAD comes out of the box with a s e l e c t i o n of components or ‘building blocks’ that can be used in an application. Some of these building blocks include: Playback, User input, Record, Disconnect, Transfer, Database Access, Send Email, File management, Code execution, Web interaction, Socket client and more. With the inbuilt debugger, a user can troubleshoot a voice application by stepping through the application.

Availability & pricing

A Free edition is available with a reduced s e t of Application Building blocks. The commercial edition of 3CX VAD is available at an introductory price of  1495 euros or $1995. In addition, upgrade insurance is available for a nominal fee of 1 euro / 1$ until year end. 3CX VAD can be downloaded here:
http://www.3cx.com/downloads/3CXVAD2.msi.

The manual is available at this link: 
http://www.3cx.com/manual/3CXVADManual2.pdf
.

Evaluation / Community support is available through the dedicated 3CX VAD forums at:http://www.3cx.com/forums/3cx-voice-application-designer-vad-27/

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RE/MAX Saves More Than $80,000 By Switching To 3CX

The RE/MAX Eastside Brokers Inc. and RE/MAX Metro Realty Inc. brokerages have just switched their telephony provider to 3CX and are reaping the benefits of a streamlined phone system for Windows which was inexpensive and easy to install.

RE/MAX provides training and technology to real estate agents via two offices and hundreds of staff spread across the Pacific North West. As these award-winning brokerages deal with up to 50 simultaneous calls from clients as well as 400 DID’s, they needed a sophisticated yet easy-to-use VoIP PBX system which would deliver value for money in a recession stricken economy.

After searching for quotes from many different companies and software providers, RE/MAX IT manager Dustin T. Adam found that using 3CX could make the company a massive annual saving of $20,000. This was on top of the even greater one-off installation saving conservatively estimated at $80,000.

Dustin said: “I started looking for a replacement to our aging telecommunications infrastructure and, like all good managers doing research, received quotes from a number of different companies and vendors.

“The average price for a replacement infrastructure, including all the desk phones, was nearly $100,000 or more. Doing most of the design and implementation myself along with Summit Services, a 3CX Premium partner, that cost was somewhere around $20,000. It didn’t take a rocket scientist to work out which was the better option.”

3CX is an excellent choice for SMB clients in these difficult economic times because it provides a number of different cost savings. For instance, RE/MAX was able to cut costs by unifying the phone systems for its two offices in Bellevue and Seattle. Another advantage of 3CX was increased mobility as the system allows RE/MAX staff to do business at all hours of the day and in any location.

3CX also saves on administration time as only one system needs to be administered and no third party is required for programming purposes. Neither will it be expensive to further expand the system in future by adding extra phones lines. With 3CX the process is much easier than traditional or proprietary PBX.

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BT Brings Unlimited Calls To Businesses

BT has announced it is the first UK communications provider to offer unlimited fixed line calling packages for small businesses. The new high value BT Business One Plan Inclusive packages offer unlimited calling minutes to UK landlines, UK mobiles, international destinations and 0845 and 0870 numbers for a fixed fee.

BT Business is also offering businesses greater savings by introducing 500 free UK calling minutes per calendar month per line (fixed or VoIP).

Available to customers that (re)sign to OnePlan by 30.04.10. Minimum yearly spend and requires commitment to 2 core products. Fee – £15 per month – further reduced to £12.50 per month if customers take the unlimited package on a VoIP line. Fair usage policy applies. Offer ends 30.04.10. Exclusions, terms and conditions apply.

Businesses opting for one of the new BT Business One Plan Inclusive packages can also combine unlimited calls with a range of communications options including broadband and mobile, consolidating their fixed, mobile and broadband spend under One Plan.

Bill Murphy managing director, BT Business, said: “Giving unlimited fixed line calling to businesses in this way is a first and will shake-up the market. Businesses are continuously striving to manage their costs better, but also need to stay connected to their customers to thrive. With a low fixed monthly fee we are the only provider to offer businesses such great peace of mind. By removing the worry that unexpected costs can bring, companies now have more time to focus on what they do best and look after their business.”

BT Business One Plan is a great way to put big company benefits within the reach of small companies,” said Chris Caffery, company secretary, Homecarers – a care service provider for the elderly based in Liverpool. “Finally there is an offer that allows smaller enterprises to manage their day to day communications while helping to save money. It’s reassuring to know that every type of call is covered so we can worry less about the number of calls staff are making and focus more on enabling them to work flexibly and respond faster to people’s needs.”

Under BT Business One Plan all service and billing enquiries are dealt with through one number, and customers will receive one bill for all services. BT Business Broadband offers a 99.99% reliable broadband service; nine out of 10 faults are resolved in under four hours and 95% of calls to the 24/7 UK help desk are answered within 30 seconds.

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3CX Phone System Gets Chatty With Instant Messaging Feature

3CX today announced a new version of its popular VoIP PBX for Windows, 3CX Phone System v8.0. With the new instant messaging feature, 3CX Phone System becomes a complete VoIP Unified Communications Solution. Other new features include improved IP phone management & provisioning, integrated soft phone, find me follow me and support for the new low cost Cisco SMB phones. 3CX has also expanded its PSTN connectivity options by supporting the new low cost Berofix cards.

“3CX Phone System has gone from strength to strength – it’s now installed in more then 10,000 companies worldwide and version 8 can scale up to 512 simultaneous calls and 2000+ extensions on a single server. The new version increases employee productivity and at the same time reduces TCO because of its easy administration.” said Nick Galea, 3CX CEO “Customers already report significant savings, and with support for lower cost VoIP gateways and the prices of IP phones coming done, ROI will accelerate even further.”

Full CRM integration

Version 8 now includes full integration with Microsoft Outlook & Salesforce.com. Users of the system can automatically launch calls from Outlook without having to enter the number on the phone. All calls are automatically logged for better reporting. Inbound calls can automatically be matched to a customer record based on caller ID.

Improved 3CX Assistant

The 3CX Assistant, a Windows utility that allows desktop call control and shows presence of other users, now includes the ability to trigger recording of a phone call, as well as an integrated corporate and personal phonebook for each launching of calls. It also features an integrated soft phone, and can be used from remote locations.

Improved Call Center features

3CX now boasts advanced Call center features at a fraction of the price of traditional PBX solutions. A ‘Call Barge-in’ feature allows supervisors to literally barge in to calls. A prioritized Hunt Queue strategy allows the order to be determined in which calls should be distributed to agents. With this queue strategy it is possible to do skills based routing. A ‘ring all’ queue strategy was also added.

Mobility

Additional mobility features have been added. Calls forwarded to a mobile can be sent to company voice mail if not answered or refused by the callee, making the call forwarding feature more practical. In addition the web based MyPhone user Portal was extended to include new pages for Outbound/Inbound/Missed calls. The MyPhone portal now also includes a new, easier to use, Call Forwarding interface, as well as an extension monitoring page. Presence of other users, as well as key extension settings, can now be monitored from anywhere in the world and from any operating system!

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Metro Ethernet is now an affordable Internet option for Michigan companies, thanks to price reductions by Waveform Technology

In many areas Metro Ethernet Internet service is reaching record low prices, starting around $1300 a month. Waveform representative Noel Montales attributes the price reductions to the continued development of Michigan’s fiber optic capacity. “The availability of Metro Ethernet has just exploded recently. It’s much less expensive for us to provision these circuits and I hope we can help the Michigan economy by making these high level services more affordable for customers.”

Waveform’s price reductions come in the 5 Mbps to 100 Mbps range, making high bandwidth options cost-effective for smaller companies. The Ethernet protocol makes these circuits flexible and inexpensive, while maintaining the same high quality standard as more costly Internet connections.

Business bandwidth needs are always expanding and changing, but many companies have outgrown their old Internet connections. A few years ago most offices only needed their Internet connection to exchange email and download some websites, but now many companies are expanding the way they do business by adding streaming media, video conferencing, disaster recovery and other high-bandwidth applications.

About Waveform Technology
Waveform Technology is a privately held facility-based Internet service provider, headquartered in Troy, Michigan. Waveform offers a wide range of data services in Southeast Michigan, and operates a 400 mile fiber network. Waveform’s Troy Data Center is a world-class facility that provides colocation for tenants of all sizes. More information is available at http://www.michigan-colocation.com or 248-784-7000.

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The Proposed Merger Of Orange And T-Mobile Will Create The UKs Largest Mobile Phone Company Serving A Total Of 28 Million Customers

The proposed merger of Orange and T-mobile will create the UKs largest mobile phone company serving a total of 28 million customers, swiftly relegating O2 and Vodaphone to second and third place in the market. In the immediate future, this could spell good news for consumers and should serve to create fierce competition amongst, what will become, three major providers. However, going forward this completely changes the landscape of mobile phone industry in the UK, with just three organisations dominating around 90% of the industry.

Jason Glynn, communications expert at uSwitch.com, comments: “On the surface this could be perceived as fantastic news for mobile phone customers in the UK. Merging these two companies will ‘plug the network gap’, ultimately providing a flawless network coverage across the country for these consumers. With a combined 37% market share, this new major player will now have every opportunity to provide some really competitive deals and give the UKs lethargic mobile phone industry the wake-up call it needs.

“Generally speaking, having just three organisations dominating 90% of one sector is not always a positive move. However, the mobile phones sector is one of the few that will actually benefit from this. This new organisation will not have to make huge investments into customer acquisition and all funding can be ploughed into investment into new services, exploiting new technologies and competing more aggressively with O2 and Vodafone. T-Mobile has been struggling to compete against its larger rivals for some time and last month admitted it had lost 87,000 UK customers in the three months to the end of June so this couldn’t come at a better time for them.

About uSwitch:
uSwitch.com is a free, impartial online and telephone-based comparison and switching service, helping consumers compare prices on gas, electricity, water, heating cover, home telephone, broadband, digital television, mobile phones, personal finance products and car insurance.

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Over 8.1 Million Broadband Customers (47%) Do Not Know Their Download Limit And Could Be At Risk Of Exceeding Their Fair Usage Policy

The unlimited broadband debacle is still rumbling on, despite Sky setting a precedent for other providers by launching the first completely unlimited service last year. New research from uSwitch.com shows that over 6.7 million broadband users could still be exceeding limits set on ‘unlimited’ packages. Despite calls for greater clarity and transparency, just three major broadband providers currently advertise the real limits on
their services:

•Over 8.1 million broadband customers (47%) do not know their download limit and could be at risk of exceeding their ‘fair usage policy’ – this is up from 7.5 million last year
•70% of major broadband providers are still prepared to disconnect people that exceed limits – even when these are advertised as ‘unlimited’
•Just 30% of major broadband providers are transparent and advertise the true limits of their packages
•6.7 million (39%) broadband users believe the are on a completely ‘unlimited’ package – with just one provider offering a this, many of these consumers could be in for a shock

Despite widespread criticism of the policy of imposing limits on ‘unlimited’ broadband packages, consumers are still being caught out. New research from uSwitch.com, the independent price comparison and switching service, reveals that almost half (47%) of broadband users don’t know the limit on their service. More worryingly, over a third (39%) believe that their broadband package is unlimited and could be opening themselves up to disconnection if they unknowingly exceed the provider’s limit.

It is over two years since uSwitch.com started campaigning against broadband download limit transparency. During this time, Sky set a precedent for other broadband providers by launching the first completely unlimited service. Other providers have failed to follow suit and offer their customers ‘true’ unlimited downloads. The majority of broadband providers are still using the term unlimited and still baffling broadband users by setting limits on their packages. Just three of the major providers, Sky, TalkTalk and AOL, actually publicise official limits.

The unadvertised limits attached to broadband packages can be restricted by providers through ‘limiting’, which is simply limiting the level of downloads and ‘traffic shaping’. Traffic shaping restricts the speed at which you can download certain types of media and restricts the activity that can be performed. This only demonstrates further confusion to the millions of broadband customers in the UK.

The research also shows absolutely no change in the percentage of consumers who are misled, misinformed or just mystified. However, with greater take up of broadband, these percentages are translating into increasing numbers of consumers. 8.1 million broadband customers (47%) do not know their download limit – up from 7.5 million last year – and 6.8 million broadband users (39%) could be exceeding limits set on ‘unlimited’ packages – up from 6.2 million last year.

The Digital Britain report revealed that 2Mb/s broadband should be accessible to all by 2012 and it is predicted that the amount of broadband users are expected to soar. With video applications and services such as the BBC’s iPlayer, ITV and 4OD catch-up becoming more popular with consumers the unlimited issue is only set to continue. Nearly one in four (23%) people with internet access claim that someone in the household watches TV Online, up from 17% in 2008. A total 65% of UK households have a broadband package, an increase of 7% year from 2008. With the increase in the number of people using online services and the demand for downloads increasing there is a real need for greater transparency regarding download limits.

Unfortunately, broadband users are still completely unaware as to how much their activity adds up to in terms of their overall usage. Even activities such as uploading files can contribute to their ‘acceptable usage’ and could cause users to breach the threshold set by their supplier. This means that broadband customers are in danger of having their services limited, suspended or even terminated by their provider.

The issue is compounded by the Advertising Standards Authority (ASA). It currently allows providers to describe services as ‘unlimited’ even if there is a fair usage cap, as long as it is detailed in the small print. If consumers are not vigilant enough they could get a nasty surprise if they inadvertently break the rules and max out their so-called ‘unlimited’ service.

Via EPR Network
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Euphonix Chooses 3CX Phone System & Polycom Phones As Best Of Breed VoIP PBX Solution

Euphonix, a leading manufacturer of large-format digital audio consoles, media controllers, and peripherals, has provided customers worldwide with trusted broadcast, post, live sound, and music production solutions for over 20 years. As a leader in their audio industry, Euphonix employees value high quality, high definition communications. So when it came to replacing their outdated telephone system, the Euphonix IT team turned to 3CX and Polycom, Inc. [Nasdaq: PLCM] for a state-of-the-art VoIP PBX system.

Tasked with the modernization of the Euphonix phone system, Euphonix’s Director of IT, Andor Izsak, found the offerings of traditional PBX vendors to be cost prohibitive and limited, forcing Izsak to find an alternative.

Izsak began researching IP PBX solutions and quickly realized he did not have the time for an open source Linux solution, where support, timely updates and ongoing product development may be an issue. He required a solution that could run on Microsoft Windows and had tight Windows integration

“I came upon 3CX, downloaded the free software package and was very pleasantly surprised by how quickly and easily I was able to s e t up a small home phone network,” recounts Izsak. “I started talking with 3CX and s e t t l e d on the enterprise package with two years of support. Within a week and a half, I had the basic functionality of the old systems replicated at the new site. Not only was the roll out simple and fast, we saved a substantial amount of money going with 3CX.”


About 3CX

3CX is the market leader in Windows VoIP PBX software. Its product, 3CX Phone System for Windows, has earned Windows Server Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine. 3CX has offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. For more information visit www.3cx.com.

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3CX Today Announced That It Has Released 3CX Gateway For Skype

3CX today announced that it has released 3CX Gateway for Skype, which allows VoIP Phone System users to receive and make SKYPE™ Calls company-wide.

3CX Today Announced That It Has Released 3CX Gateway For Skype

3CX Gateway for Skype is software based and will run on a non dedicated Windows System and on the same computer as 3CX Phone System. It is a free add-on for 3CX Phone System users, including those using the free edition. 3CX Gateway for Skype integrates Skype™ calls seamlessly into the phone system, allowing inbound Skype™calls to be forwarded to call queues, ring groups, IVR, Voice applications and more.

“3CX Gateway for Skype allows companies to save significantly by using Skype for outbound calls. More-over, users can redirect calls to Skype™ numbers when out of the office and leverage Skype clients on iPhone and Windows mobile.” Said Nick Galea, 3CX CEO.

“A Skype™ account can also be published on the website so that customers can call the company free of charge. Skype™ calls will be channeled through the company phone system just as any other call and be forwarded to regular call queues. This can be significant competitive advantage for many web based businesses” continued Nick Galea.

Features

  • Completely software based, no need for a separate box
  • Full support for inbound and outbound Skype™ calling
  • Ability to specify a master account, which will transfer incoming
  • Calls to other Skype accounts and so keep the main Skype account free for calls
  • Supports latest versions of Skype™ client
  • Quickly add additional Skype accounts from the 3CX interface
  • Shows credit available for each Skype account
  • Automatic call logging

Obtaining 3CX Gateway for Skype

3CX Gateway for Skype can be downloaded from here. A detailed configuration guide is available here.

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66% of Mobile Phone Users Risk High Overseas Charges Just by Switching Their Phone On

uSwitch.com is urging mobile phone users to wise up on overseas charges, after research revealed that over four in ten Brits (43%) have been shocked by an expensive phone bill when they’ve returned from a holiday abroad. And it’s not just the chatterboxes who have to worry – 66% of people risk running up overseas charges just by switching their phone on:

66% of Mobile Phone Users Risk High Overseas Charges Just by Switching Their Phone On

  • Liable for overseas charges: 33% keep their phone switched on most of the time while abroad even though they don’t intend to use it, while 26% switch on occasionally to check messages
  • Wasting money: 8% switch their phone on when they land just to check it’s working– their phone will automatically be liable for overseas charges
  • Caught out: 42% are unaware that they can be charged for someone leaving them a voicemail while they’re abroad – one in ten (10%) don’t know they can be charged for picking up voicemail messages when abroad
  • In the dark: 85% of mobile phone users aren’t sure what they are being charged for calls and texts while abroad despite new EU pricing guidelines coming into effect from 1st July 2009
  • 50% have never asked their provider about a roaming package for cheaper calls abroad and 75% have never used an international SIM card.

Consumers risk running up large mobile phone bills while abroad, because they are in the dark about overseas charges, according to new research from uSwitch.com, the independent price comparison and switching service. Even though 91% of people take their mobile phones with them abroad on holiday, 85% aren’t sure what they are being charged. And, despite best efforts to limit the impact of overseas charges, many are falling into little known, but avoidable, traps. As a result, over four in ten people (43%) have been shocked by an expensive phone bill when they have got home from holiday.

Most consumers are aware that making calls on their mobile while abroad can cost a small fortune so 80% try to keep it to the bare minimum. To limit the impact, over a quarter of people (27%) take their phone for emergency use only, while 18% pick up calls and texts but won’t make any calls themselves. As a result, 46% of people only make one or two calls while away.

They may think they are being careful, but in fact 66% of mobile phone users are unwittingly opening themselves up to higher overseas charges – just by switching their phone on. This is because the minute you switch on abroad and your phone registers onto a local network you will be billed at overseas rates – you will have to pay to receive calls, for someone leaving you a voicemail message and to pick up voicemail messages. You are liable for overseas charges even if you don’t actually make any calls yourself – bad news for the third (33%) of people who keep their phone switched on most of the time, even though they don’t intend to use it.

As a result, cash conscious consumers are getting caught out. Those who turn their phone on sporadically to check messages (26%) are at risk of clocking up unexpected overseas charges even if they switch their mobile straight back off again. More worryingly, people who turn their phone on just to use the camera or alarm clock (6%) or to simply check that it is working after getting off the plane (8%) are also making themselves liable.

The biggest sting in the tale is for those who get voicemail messages while their phone is registered as being overseas. Not only are they charged at overseas rates for the message being left, but they are then charged again at overseas rates for picking the message up.

People who make calls while overseas don’t fare any better. New EU guidelines effective from 1st July 2009 state that the maximum a mobile phone provider can charge for services in Europe is:

  • 37p per minute to make phone calls
  • 16p per minute to receive phone calls
  • 9p to send a standard text message.
However, only 15% of people can correctly identify the maximum that can be charged for making a call while abroad, with 34% underestimating the charges. Moreover, 61% of people believe that they are charged for receiving text messages while abroad when this is actually free.

Steve Weller, communications expert at uSwitch.com, says: “When it comes to taking a mobile phone abroad on holiday, consumers have to ‘know before they go’ if they don’t want to be hit with unexpected charges. As soon as your phone is switched on abroad the damage is done – it is registered to a local network and starts to incur overseas charges, even if you switch it straight back off again. This means that you pay to receive calls, make calls, for people to leave you a message and to pick up that message – all at higher overseas rates.

Via EPR Network
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Tesco Mobile Has Unveiled A Brand New Credit Crunch-Beating Unlimited Tariff, Allowing People To Talk And Text As Much As They Want

Tesco Mobile has unveiled a brand new credit crunch-beating unlimited tariff, allowing people to talk and text as much as they want without worrying about their monthly phone bills.

Tesco Mobile

The SIM only, pay monthly deal gives people unlimited minutes, texts and browsing for just £30 a month. With everyone watching their wallets, people need not worry about going over their free minutes and getting a large, unexpected bill at the end of the month.

Research from Tesco Mobile showed that in the current financial climate, worry over the cost of monthly phone bills has led to people spending less time on the phone to friends and relatives.

59% of Brits said they would spend more time on their mobiles if they had unlimited minutes and over half of all respondents (52%) claimed they had friends or relatives who cut short phone calls to keep costs down. Nearly half admitted doing this themselves (49%) despite it being voted one of the most annoying breaches of ‘mobile phone etiquette’.

With over 85% of the population now owning a mobile phone, mobile use has developed its own ‘rules’ for behaviour. Asked to name the most unacceptable and annoying mobile phone habits, the majority of people surveyed cited habits such as calling someone and then hanging up so they have to return the call, texting people to ask them to call back and not picking up voicemails to save money as the most irritating.

Lance Batchelor, Chief Executive Officer of Tesco Mobile and Tesco Telecoms said: “Ours is the only pay monthly deal that gives consumers truly unlimited calling and texting. You don’t have to choose if you’re a chatterbox or a texter, you can use your mobile as much as you want without having to worry about the cost.

“We believe that this will change the way people use their mobile phones. The new tariff aims to give people a simple, guaranteed way to have unlimited calls, texts and browsing. It takes away the concern and uncertainty about your monthly bill as it’s fixed at £30, meaning you can talk, text and browse freely, and avoid the annoying habits revealed by our research.”

– Unlimited tariff is subject to a fair use limit of £500
– Research undertaken by YouGov for Tesco Mobile, July 2009

About Tesco Mobile:
Tesco Mobile is a 50-50 joint venture between Tesco and O2. The company sells exclusively Tesco Mobile branded services in Tesco stores, online and through Tesco Direct, across the UK using O2’s technology and network. The service gives Tesco Mobile customers value, simplicity and choice, offering them simple, great value tariffs with rewards such as free credit, free sim cards and Clubcard points. Tesco Mobile has been voted as the number one mobile network for customer satisfaction by Which Magazine (May ’09).

Via EPR Network
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Global Electronic Technology, Inc. & eProcessing Network, LLC. To Provide Payments Through Mobile Phones And Laptops To Merchants

Global Electronic Technology, Inc. (GET), a leader in payment processing solutions, today announced a strategic alliance with eProcessing Network, LLC. (ePN) a cutting edge payment gateway and software development company. This alliance will offer GET merchants a suite of wireless payment solutions on mobile phones/PDAs, laptops, and the ever-so-popular ePNPlugIn for QuickBooks™ to accept payments within QuickBooks™.

wireless payment solutions on mobile phones/PDAs

“Our continuous focus on innovations for emerging markets often enables GET to partner with companies such as eProcessing Network to access ways to integrate our transaction processing with new systems,” said Steven H. Bryson, Chief Executive Officer of Global Electronic Technology, Inc. (GET). “GET offers a broad range of synergistic merchant products and management solutions for online merchants such as BillPay, Recurring Bill, SMS Bill, and our new turn-key internet store front GETshop.

“We are thrilled to be partnering with a top-notch company, like Global Electronic Technology, Inc. (GET),” says Steve Sotis, President of eProcessing Network.  “Combining ePN’s secure and reliable PCI-compliant payment gateway solutions, which includes PABP-compliant ePNMobile, ePNJPOS, and ePNPlugIn for QuickBooks, with GET’s end-to-end processing for their sales channels opens up a wide variety of merchant opportunities.”

About eProcessing Network, LLC. (ePN)

eProcessing Network, LLC is a software development company specializing in secure, real-time transaction processing services and support. The eProcessing Network Payment Gateway processes merchant transactions using each merchant’s credit card, ACH/check and/or shipping account.  Headquartered in Houston, Texas, eProcessing Network is certified to process a comprehensive suite of electronic payment transactions through many processing platforms, including First Data, Global Payments, Paymentech, TSYS, Elavon and CrossCheck. Its integrated solutions are also certified through MagTek, AT&T, FedEx and the U.S. Postal System. eProcessing Network is a registered Visa USA Third Party Service Provider and is compliant with the PCI Data Security Standard.

About Global Electronic Technology, Inc. (GET)

Global Electronic Technology, Inc. (GET) is a leading technology provider of end-to-end payment processing solutions, including virtual terminal, payment gateway, GETShop, on-line ACH, and loyalty and gift card programs. Founded in 2000 by Steven H. Bryson and currently privately owned, GET has grown to epitomize the word “global”, by offering state-of–the-art payment processing product and services to diversified industries, extending from retail to internet-based transactions in the worldwide payment industry.

For more information, please contact Mia Hyun V.P. Marketing at Global Electronic Technology, Inc. +1(888) 775-1500 or visit us at www.gettrx.com.

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Shoppers Vote For Tesco Mobile As The Number One Network

Tesco Mobile has once again proved that it puts customers first by beating all other leading networks to scoop the top position in the prestigious mobile satisfaction survey from Which? Magazine for the fourth year in a row.

tesco-mobilenetwork

The authoritative survey of over 5,000 people found that Tesco Mobile was the favourite mobile operator for Pay as you go, with customers nominating the network for services including its wide handset range, affordable tariffs and exceptional customer service.

Tesco Mobile’s handsets were also applauded with the Nokia 2610 highlighted as ‘cheapest best buy’ and the Nokia 5310 as ‘best buy under £80’.

Tesco Mobile’s Pay as you go tariff which rewards customers with free triple credit, was also given a special mention by Which?, who called it the ‘best top-up incentive’, beating other mobile networks’ top up bonuses for value.

The Which? report is backed up by other recent mobile surveys including the 2009 Aura Mobile Customer Survey which selected Tesco Mobile as the top operator for customer satisfaction.

Lance Batchelor, Chief Executive Officer of Tesco Mobile and Tesco Telecoms said:

“This is a powerful endorsement for our brand and we are delighted that Which? members have voted for Tesco Mobile.

“Customer service is crucially important to mobile users who will often select their operator on the experience they have had. It’s great news for us that consumers have chosen Tesco Mobile over the other networks for four years in a row and shows that people are prepared to shop around to get the very best in customer care.”

About Tesco Mobile:
Tesco Mobile is a 50:50 joint venture between Tesco and O2. The company sells exclusively Tesco Mobile branded services in Tesco stores, online and through Tesco Direct, across the UK using O2’s technology and network. This partnership means the Tesco Mobile network currently covers 99% of the UK population. The service gives Tesco Mobile customers value, simplicity and choice, offering them simple, great value tariffs with rewards such as free credit, free sim cards and Clubcard points. Tesco Mobile has been voted as the number one mobile network for customer satisfaction by Which Magazine (May 09).

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The Steady Rise Of Tesco Mobile As A Mobile Player Took Another Leap Forward By Winning The Coveted “Credit Crunch Award” At The Recent Mobile Industry Awards

The steady rise of Tesco Mobile as a mobile player took another leap forward by winning the coveted “Credit Crunch Award” at the recent Mobile Industry Awards for the brand’s Triple Your Credit tariff.

tesco-mobilenetwork

The award was for the company that had delivered best value to customers in the current economic climate, and was judged on three criteria: most outstanding value; value that resonates with customers; and clear communication. Tesco Mobile beat off competition from Virgin Mobile, T-Mobile, Carphone Warehouse, Lebara Mobile, and Lycamobile who were all nominated in the category.

As well as a bigger range of products and in-store marketing, Tesco has offered promotions and deals that have taken the market by storm. In particular, the Pay As You Go deal that won the Mobile Industry Award was Tesco’s top-up £15, which was tripled to give £45 worth of credit. Similar top-up promotions turned £10 into £20, and £20 into £60.

The judges felt there was imagination behind the mobile phone deals, going beyond simply cutting prices. “For me, this is customer insight turned into a deal built around value,” said one judge. Another judge said: “It is so simple to understand, and especially with so many offers available, this is something that immediately pulls me in”.

The judges believed “triple your credit” was a simple concise, yet powerful tagline. “It is interesting that the attraction is the offer, rather than the price they are offering it at. That’s quite different in the current market,” said one judge.

The award win comes on the back of May’s announcement that Tesco Mobile topped the prestigious mobile satisfaction survey from Which? Magazine for the fourth year in a row, beating all other leading networks in the process.

A Tesco Telecoms spokesperson said: “This is an excellent achievement by the whole team, of which we should all be every proud. It goes to show what can happen when we put excellent customer insight together with fantastic execution.”

About Tesco Mobile:
Tesco Mobile is a 50:50 joint venture between Tesco and O2. The company sells exclusively Tesco Mobile branded services in Tesco stores, online and through Tesco Direct, across the UK using O2’s technology and network. The service gives Tesco Mobile customers value, simplicity and choice, offering them simple, great value tariffs with rewards such as free credit, free sim cards and Clubcard points. Tesco Mobile has been voted as the number one mobile network for customer satisfaction by Which Magazine (May 09).

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New 3CX Voip Phone System For Hotels Slashes Phone Bills Using Voip And Eliminates PBX Maintenance And Expansion Costs

3CX announced today the availability of 3CX Phone System Hotel module, which allows Hotels to replace aging and expensive Hotel PBXs f r o m Mitel, Alcatel, Siemens and others with 3CX Phone System for Windows, a modern software based VoIP IP PBX. The 3CX Hotel module adds important hospitality functions such as support for Check IN/OUT, DND, Room status and Wake up calls. It integrates with leading Hotel Software / Property Management Systems.

“Traditional Hotel PBX vendors have charged a hefty premium for their ability to perform hotel related functions” said Nick Galea, CEO of 3CX. “3CX costs a fraction of a comparable hotel PBX and in addition halves the hotel’s phone bill by allowing the use of VoIP”

Hotels can eliminate Lease Payments

Hotels paying high monthly lease payments for their current PBX can drastically reduce their monthly operating cost by replacing it with 3CX. The cost of outright purchase of 3CX is so low that hotels can earn back the investment in just a few months. Coupled with drastic reductions in the phone bill, 3CX can be an important part of reducing operating costs in these times of economic crisis.

Re use analog phones

Existing Analog phones in the rooms can easily be re-used with the use of low cost FXS gateways, further reducing the initial investment cost. Re-using analog phones also means there is no need to re-wire – existing analog phone points can continue to be used. IP Phones can be used only where it matters – for example in reception. Re-using analog phones also helps the environment by reducing unnecessary brown good wastage.

Wide range of Hotel Software/ Property Management Systems supported

3CX Phone System integrates with leading Hotel Software / Property Management Systems via several interfaces, including Legacy PBX emulation, the Fidelio FIAS protocol as well as support for Comtrol’s Lodging Link middle ware. Other interfaces are easily implemented and available on request. A subset of supported PMS systems includes Agilysys, Autoclerk, Cenium, Maestro for Northwind, Fidelity Hotel Management Systemm, Micros Opera, Brilliant Hotelsoftware, CMS Hospitality Guestcentrix, ResortSuite, Gracesoft, Hotec Expert Hotelier Suite, Hotel Concept, WebPMS, Atrium INN client server systems, HSS Hotel Software Systems, Innfinity software systems and InnRoad. A complete list is available here.

3CX Phone System Hotel module is available immediately and starts at €750/$895. More information is available here. An example costing to determine ROI can be found here.

 

 

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.com and the 3CX blog.

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ENENSYS To Showcase Advance Solution For Mobile DTV, DigitalTerrestrial TV, And Its Latest Innovative Digital TV Test & Measurement Products At NAB 2009 In Las Vegas

From 20th to 23rd April, ENENSYS will be present at NAB Show in Las Vegas, Nevada, US, at Booth SU10805.

ENENSYS will unveil its latest digital TV offering:

  • Complete and multi-standard Broadcast Mobile TV solution; this solution is one of the most complete, reliable and innovative solution on the market which is already commercially deployed. From transcoding to the delivery of digital TV including IP encapsulation / multiplexing, this solution offers innovative features (Statistical multiplexing, bandwidth optimization, regionalization, …). After successful DVB-H commercial deployment, the ENENSYS Mobile TV solution is ready for ATSC-MH.
  • End-to-end Single Frequency Network solution; ENENSYS keeps on improving its SFN solution (from MIP insertion to broadcast delivery) to sustain its leadership position for delivering digital TV content over Single Frequency Networks and helping network operator to cope with SFN constraints.
  • Latest IP gateway supporting the delivery of digital TV over DVB, ATSC, ATSC MH and DAB/DMB networks and supporting SFN and DTS characteristics,
  • Its innovative Digital TV test and monitoring products: the monitoring probe for QoS network measurement (real-time monitoring and long term performance analysis), and its latest version of pocket size (DiviCatch) digital tv analyzer for lab and deployment network in depth analyzing.

Do not miss the demonstration on our booth of our DVB-T2 LabMod featuring high grate DVB-T2 modulation and dedicated signal generator for live transmission, field test operation, R&D or factory test measurement.

ENENSYS product manager Laurent ROUL will also take part in the Broadcast Engineering Conference planned on Wednesday 22nd April, from 2 to 6:00 pm for a presentation about DVB-T2. This conference will consider a global deployment of DVB-T2 standard and will point out the aspects which have to be carefully taken into account demonstrating ENENSYS expertise in the latest Broadcast standards.

About ENENSYS Technologies SA
ENENSYS Technologies has years of experience in the design and manufacturing of Digital TV transmission systems. Offer ranges from Mobile TV, Digital Terrestrial TV, IP Distribution to Test & Monitoring solutions, with high grade services and trainings. Covered standards include DVB-H, T-DMB, DVB-T, DVB-T2, DTMB, Digital Cable, …

ENENSYS has over 200 customers in 50 countries. Customers are Broadcast & Network Operators, Telcos, Chipset Vendors, Receivers Manufacturers and Global System Integrators. Headquartered in Rennes, France, in the heart of the European Digital Broadcast Cluster, ENENSYS is a public company listed on Euronext Paris Stock Exchange (FR0010286252 – MLENS). For more information, please visit www.enensys.com.

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mService 2.0 by CommonTime

CommonTime, a leading global provider of enterprise mobility solutions, announces the release of the latest version its mobile field service application, mService 2.0.

CommonTime has been delivering robust mobile solutions to enterprise customers for over 12 years and continues to recognize the value of a properly equipped field service team. CommonTime enables the world’s top enterprise organizations by enabling them to efficiently and effectively utilize mobile technologies in the field to establish consistency, improve quality of data, drastically decrease operational costs and ultimately increase profitability.

Built on CommonTime’s industry leading mSuite mobile platform, mService 2.0 is recognized as a true end-to-end solution for organizations requiring a flexible mobile service application, full enterprise device management, email and IM integration, end-to-end security, remote device management and backend data connectors.

mService enables field service organizations to operate efficiently through:

• Online/offline device application model
• Real-time access to latest work orders and relevant asset information
• Remote device management to resolve field issues immediately
• Decreased carbon footprint and cost via paper elimination
• Streamlined operations; reduce fuel costs by improved technician dispatching
• Reduced billing cycles and lower days sales outstanding
• Support of GPS location services, Google Maps, etc.
• Instant reporting to all levels of the organization

“As more and more organizations are tasked with reducing operational costs to improve profitability in these tight economic conditions, it’s imperative that we continue to innovate our mobile solution offerings to allow our customers to accomplish this more efficiently and effectively than ever before,” said Joe Watterson, VP Sales Operations at CommonTime. “We are pleased to be releasing mService 2.0 and continue our commitment to mobilizing business applications. We are excited to continue to partner with great customers like Chardon Laboratories who realize both the business value as well as the environmental value of a mobile field service solution.”

Chardon Laboratories is a leader in providing sustainable water treatment systems solutions. Their PowerPure product is a green friendly, sustainable, chemical free solution for cooling tower water treatment. PowerPure helps companies all throughout the United States by saving water, as well as costs, and eliminating chemicals while improving efficiency and building environmental awareness. PowerPure contributes to companies achieving LEED certifications for their facilities (Leadership in Energy and Environmental Design).

The mSuite solution from CommonTime has allowed us to eliminate the inefficiencies in our old paper based system, said Vince Resor, Vice President at Chardon Laboratories. By going mobile with CommonTime we have not only saved time and money but also found that we have been able to be more responsive to our customers which has greatly improved the quality of service we have been able to deliver to them. We see this as win win for everyone involved.

Available immediately, CommonTime offers application options for rapid development or customized templates via mForms. Information about this and the full suite of mobile applications from CommonTime are available online at www.commontime.com.

About CommonTime
CommonTime has a global reputation for mobilizing the enterprise workforce more reliably, rapidly, and securely than anyone else, while offering the best value proposition in the market. CommonTime™ enhances the competitive advantages to organizations by allowing focus on business tasks rather than technology. CommonTime’s solutions seamlessly support both wired and wireless environments, maximizing mobility benefits for enterprises; and includes wireless push email/PIM and line of business applications, instant messaging, rapid application development, security (over-the-air & on-device), and centralized management of mobile applications, people, PDAs and Smartphones. CommonTime is trusted by the world’s leading enterprises including: McDonalds, ExxonMobil, Chrysler, Rolex, Ernst & Young, Coca Cola Bottling, and Caterpillar. Partners include IBM, Lotus, Microsoft, Palm, HTC, Certicom, Symbian, SonyEricsson, HP, Motorola, Sprint, Orange and Cingular. For more information, visit www.commontime.com

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