Tag Archives: Phone System

3CX Phone System 9 Goes Unified Communications With Video Support

3CX has released version 9 of its popular phone system for Windows. Version 9 is a significant upgrade that adds video support as well as enterprise features such as the ability to monitor remote PBX installations via 3CX Assistant and automatic remote installation and configuration of 3CXPhone and 3CX Assistant.

“3CX Phone System 9 is now a complete Unified Communications solution –We have added standards based video and support for smartphones as clients. At the same time we have added key enterprise features that widen 3CX’s appeal to larger companies”

“3CX continues to take market share and now has over 20,000 server installations worldwide. I expect that with v9 this number will grow dramatically.”

Video support
V9 allows single click set-up of video calls with other 3CXPhone users or with standards based video phones such as from Xlite, Yealink or Grandstream.

Android smartphone support
3CX v9 allows Android smartphone users to make and receive calls from anywhere using their extension. Android users just download the 3CXPhone for Android softphone and configure it to use their 3CX Phone System account.

Provisioning of 3CXphone and 3CX Assistant
Deploying and administering 3CXPhone and 3CX Assistant installations is now much easier via the provisioning feature. Phone System users can install the client apps by clicking on an HTTP link which will automatically install and configure them. Changes to the configuration, as well as software updates are automatically pushed out to the clients.

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3CX receives Unified Communications Magazine 2009 Product of the Year Award

3CX announced today that Technology Marketing Corporation (TMC®) has named 3CX Phone System for Windows as a recipient of its 2009 Unified Communications magazine Product of the Year Award.

Nick Galea, CEO, 3CX says “3CX excels at building an easy to use and easy to manageunified communications platform for any size business. We are delighted that the 3CX Phone System for Windows has been recognized for the unique unified communications capabilities and was awarded for the 2009 Product of the year Award for two consecutive years.”

3CX Phone System for Windows is a revolutionary IP PBX that delivers unified communications technology by merging voice and data networks, allowing businesses to simplify real time delivery of information and ensure ease of use.

With 3CX IP PBX, collaboration between co-workers is made easier and cooperation with business partners and clients becomes more direct; even when the parties are not located in the same place.

“It is an honor to grant 3CX with a 2009 Product of the Year Award for their 3CX Phone System. 3CX has proven their dedication to quality and excellence while supporting the needs in the marketplace,” stated Rich Tehrani, CEO, TMC. “We look forward to seeing continued advancement in technology solutions from 3CX in the future.”

A complete list of Product of the Year Award winners will be published in the March/April 2010 issue of Unified Communications magazine, www.uc-mag.com.

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Lotus Racing Formula 1 Communications Accelerate With 3CX

Lotus Racing and 3CX announce that, 3CX has been appointed as technical supplier and that Lotus Racing has installed 3CX Phone System in its technical centre and mobile race track operations. The popular VoIP PBX system will be used for each F1 race around the globe – providing the vital comms link between Norfolk HQ and the track team. Commenting on this alliance, Lotus Racing Head of IT Bill Peters said “We needed a state of the art PBX that would deliver unified communications and high quality voice across the globe. 3CX and Lotus Racing clearly share the same ethos of excellence and success, with a winning attitude.”

Lotus Racing Formula 1 Communications Accelerate With 3CX

3CX Phone System Enterprise Edition 8 was implemented last month at the Technical Centre in Hingham, Norfolk with 1 Patton ISDN E1 gateway, VoIP Unlimited trunks and 130 Cisco SPA phones. Nick Galea, CEO of 3CX felt privileged to be selected by Lotus Racing. “It’s a team with a long heritage of success and technical innovation in a sport which depends so much on technology and reliability. We’ve built reliability into the core of 3CX and to receive acknowledgment f r o m Lotus Racing is a great accolade for the 3CX Team.” Although there are many benefits to implementing 3CX Phone System, the top paybacks for Lotus were seen as follows:

  • Mobility: 3CX Voip technology enables staff to work remotely around the globe. Remote extensions trackside enables the racing crew to talk to each other irrespective of their location. The MyPhone portal makes it easy for each employee to configure rules on how calls were to be treated and routed.
  • Manageability: Extensions and phone lines can be added on-the-go with a few clicks and the phone system can be backed up like any other windows application.
  • Savings: A large proportion of Lotus’ phone traffic is now sent over inter-company VoIP circuits thereby considerably reducing high mobile phone costs and prohibitive roaming charges.
  • Unified Messaging: Employees have easy desktop call control and can contact colleagues and transfer calls with a click of a button. Voice mail and faxes are delivered to the users email inbox.

A case study on the 3CX installation at Lotus Racing can be found here3CX is a perfect match for the young and up & coming Lotus Racing team. In the world of telephony, 3CX is also head-to-head with long established names in the business. The 3CX brand is powering ahead with its high tech engineering that provides cutting edge functionality at low cost. About Lotus Racing Lotus Racing is one of the three new teams competing in the 2010 Formula One™ World Championship. The team is headed up by Team Principal Tony Fernandes and Chief Technical Officer Mike Gascoyne with Finland’s Heikki Kovalainen and Italy’s Jarno Trulli as drivers. The team is based in Norfolk, UK and recently enjoyed a dream start to its racing life, with both cars being clssified in the opening round of the 2010 season in Bahrain, a mere six months after receiving their entry into this years championship. For more info visit: http://www.lotusracing.my. About 3CX 3CX is the developer of 3CX Phone System – an open standards unified communications platform for Windows that works with standard SIP phones and replaces a proprietary PBX. 3CX is more manageable and can deliver substantial cost savings besides increasing productivity. 3CX Phone System for Windows, has earned Windows Server Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine. 3CX has offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong.

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Spitfire And 3CX Offer Channel Complete SIP Solution

Spitfire, the leading Internet Telephony Service Provider, has completed full Interoperability testing with 3CX and agreed to promote 3CX to Spitfire’s 200 strong partner channel. Spitfire has become a 3CX Supported SIP Trunk provider, with Spitfire SIP Trunk configuration built into the latest release of 3CX software, and support for Spitfire SIP Trunks being available from 3CX’s global technical support center.

Spitfire presented 3CX to its partner channel in a joint seminar for Spitfire Partners at the end of January 2010, to promote the benefits of the 3CX IP phone system using Spitfire SIP trunks. In addition to this 3CX is holding two fully subscribed training days exclusively for Spitfire Partners at their training center in Kingston-upon-Thames.

The 3CX phone system is a Windows based IP PBX that replaces a proprietary hardware PBX. 3CX’s IP phone system has been developed specifically for Microsoft Windows and is based on the SIP standard.

Spitfire’s Partner Service provides a wide range of telecoms support for IT support companies and VARs looking to move into voice. This includes overviews on an introduction to telecoms, third level support and access to Spitfire’s Wholesale Line Rental and SIP products.

Nick Goodenough, Spitfire’s Partner Service Manager says, “Our aim is to help IT companies that wish to move into voice take the initial steps. IT resellers have great relationships with their clients and are on site on a regular basis. They should consider providing voice as delivering and supporting another application on the LAN. Spitfire’s role is to provide our IT Partners with the service wrap and products to give them the confidence to provide voice services with our support. Spitfire offers over 20 years experience in the voice market and is now a leader in SIP Trunks, VoIP and business Internet connectivity, so we offer the complete package to support IT companies moving into voice”.

For 3CX Stephen Corrigan, EMEA Country Manager said, “We are extremely pleased to be working with Spitfire to promote our leading Windows based phone system to their 200 partners in the IT channel. There is perfect synergy between the 3CX IP phone system and Spitfire’s highly resilient SIP Trunk solution. We anticipate that Spitfire’s Channel of IT support companies and data VARs that want to deliver voice solutions to their customers, will find 3CX and Spitfire an irresistible combination.”

Spitfire’s SIP Trunking is designed as an ISDN30e and ISDN2e replacement and typically offers business quality secure telephony at up to 50 percent less than the installation and monthly rental cost of an equivalent ISDN service. As one of the only ISPs and fixed line operators to offer a SIP Trunk service, Spitfire offers a complete end-to-end SIP service via its own IP and TDM infrastructure. Spitfire can provide a direct connection between the customers’ premises and Spitfire’s core network over the UK’s widest range of SDSL, ADSL or Ethernet circuits.

As an Interconnected Fixed Line Operator and one of only 29 CPS Operators in the UK, Spitfire also has number ranges on all UK dialing codes, together with non-geographic number ranges, allowing them to provide one of the only fully integrated SIP services available today, delivering a genuine ISDN30e replacement.

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Certified Interoperability Between 3CX’s Popular PBX For Windows And Beronet’s Berofix Voip Gateways Guarantees Customers’ Piece Of Mind

3CX – developer of the popular software PBX for Windows – 3CX Phone System, and Beronet – an industry leader in VoIP gateway equipment – announced today a strategic technology partnership that pairs 3CX’s software-based IP-PBX with Berofix VoIP gateways.

Certified Interoperability Between 3CX's Popular PBX For Windows And Beronet's Berofix Voip Gateways Guarantees Customers' Piece Of Mind

The partnership ensures that both companies will commit to do ongoing interoperability testing, ensuring that customers can buy best of breed VoIP software and hardware, yet still be assured of an end to end solution supported by both vendors.

The IP PBX and VOIP Gateway certified interoperability allows companies to immediately realize the cost-saving benefits of VoIP, whilst utilizing existing ISDN lines and thus enabling a gradual transition to VoIP. The Berofix VoIP Gateways are available as add in cards or as separate stand alone units. In both cases they fully support virtualized environments and do not require operating system drivers. The range starts with 4S0 (4BRI) and goes up to 4E1 connections. The cards can be upgraded allowing the customer full flexibility. A GSM and Analog interface module is in development. Selected 3CX and Beronet distributors will be offering special bundle pricing.

“We are very pleased to cooperate with Beronet,” said Nick Galea, CEO of 3CX. “Berofix VOIP Gateways are well-designed, competitively priced and highly scale able. They work perfectly with 3CX and thus resellers can deploy the solution with confidence, knowing they will be fully supported by both Beronet and 3CX.”

”We are honored to be working with 3CX” said Thomas Haeger, CEO of Beronet. “3CX Phone System for Windows is an innovative and reliable PBX with significant market share. We are very pleased that 3CX, the market leader in Windows PBX, has chosen Beronet for their certification program. Beronet & 3CX distributors such as VoIPon and VoIPango have also announced special bundle prices. More information about the VoIPon bundles here. Please contact VoIPango for bundle pricing.

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New 3CX Assistant For 3CX Phone System Offers One-Click Call Transfer, Call Parking, Call Divert, Presence And More

3CX today announced the availability of 3CX Phone System for Windows 7.1, which includes 3CX Assistant, a desktop utility that drastically improves phone usability and user productivity. 3CX Assistant offers extension users an easy way to transfer, divert, launch or park calls – via “drag and drop” rather then via a cryptic phone interface. In addition 3CX Assistant offers unified communications features such as extension status (presence) of other users and Call Queue information.

“3CX Assistant makes it much easier to take advantage of Phone System features” said Nick Galea, 3CX CEO. “Rather then learn cryptic phone dial codes, users can use their mouse and a familiar Windows GUI”.

Works with ANY phone including ANALOG phones.

3CX Assistant works in tandem with an existing phone, be it an IP phone, a soft phone, or even an ANALOG phone and thus delivers the benefits of VoIP and Unified communications to all. In fact, re-using analog phones via low cost FXS gateways is now more attractive and can drastically lower the investment cost in a new VoIP Phone System.

3CX Assistant features at a glance

  • Transfer, Divert or Park calls with a mouse click or via “Drag and Drop”
  • See status of other extensions and avoid “Telephone Tag”
  • Notification upon receiving a new voice mail message
  • View number of callers in a Queue
  • Pick – up calls waiting in the Queue
  • See which agents are logged on or on a call
  • Login/Logout to/from Queues
  • Set user status to away/available

3CX Phone System 7.1 has an easy to use rights system that allows granular configuration of who can see what call information and perform which call operations.

Other 7.1 features

Besides the 3CX Assistant, 3CX Phone System has gained several other important features:

  • A new built in Call Reporter with many new reports including Call Queue and Agent Reports
  • A CDR service that can output Call Data Records in any format
  • Improved default security and installation
  • Compatibility with Microsoft Small Business Server 2003 and 2008

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.com.

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3CX Delivers A Business Soft Phone Completely Free Of Charge

3CX (www.3cx.com) has announced the release of a totally free new VoIP phone that allows users to make and receive calls from their computer using popular VoIP providers or SIP servers. 3CX VoIP Phone, unlike other free soft phones, has a straight forward, business-style interface and includes important business features such as call transfer.

Nick Galea, CEO at 3CX said:3CX VoIP Phone is great for businesses that wish to have an easy to deploy, business-level VoIP soft phone. Because it is free, the usual hassle of administration of client licenses is avoided. The free editions of other VoIP phones do not have key features such as call transfer or the ability to put a call on hold.

“VoIP Phones are an interesting option for businesses – they are easy to administer and environmentally friendly. Hardware phones require additional electricity, administration and desk space.”

3CX VoIP Phone has a user-friendly and intuitive interface with dial pad and buttons that make transferring or forwarding calls a breeze. It also allows users to review their history of calls, put calls on hold, to easily accept, reject or ignore calls with a mouse click, and much more.

Launch calls from Microsoft Outlook – without re-typing the number

One of the key features of 3CX VoIP Phone is its integration with Microsoft Outlook. Users can launch calls directly from their contacts’ list within Outlook by just right-clicking on the name of the person they wish to call. There is no need to dial any telephone numbers since Outlook works as 3CX VoIP Phone’s address book.

Other features of 3CX VoIP Phone

  • Supports several SIP profiles
  • Shows personal call log/history – ideal for salespeople
  • Message Waiting Indication (MWI)
  • Supports G.711 (A-Law and u-Law), GSM, iLBC and Speex codecs
  • STUN support for NAT/firewall traversal
  • Installation provided as MSI for easy deployment

Key advantages of 3CX VoIP Phone

  • Completely FREE – no license fees or hidden charges for use of advanced features
  • Not proprietary – can be used with most popular IP PBXs and VoIP providers
  • Quick and simple installation
  • Easy to use via an intuitive user interface with dial pad and buttons
  • Environmentally friendly

The new 3CX VoIP Phone can be downloaded totally free of charge from: http://www.3cx.com/VOIP/voip-phone.html

About 3CX and 3CX Phone System for Windows

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, Germany, Cyprus, Malta, USA, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. 3CX Phone System for Windows is an award-winning software-based IP PBX that replaces a traditional proprietary hardware PBX. It is entirely SIP standard based, and therefore interoperates with leading SIP phones, VoIP Gateways and VoIP providers. 3CX’s IP PBX has earned Windows Server 2003 Certification and has been developed specifically for the SMB market with a full set of features that make it simple to install and manage. For more information on 3CX, 3CX Phone System for Windows and 3CX VoIP Phone visit www.3cx.com.

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