Tag Archives: Mobile Carriers

The Proposed Merger Of Orange And T-Mobile Will Create The UKs Largest Mobile Phone Company Serving A Total Of 28 Million Customers

The proposed merger of Orange and T-mobile will create the UKs largest mobile phone company serving a total of 28 million customers, swiftly relegating O2 and Vodaphone to second and third place in the market. In the immediate future, this could spell good news for consumers and should serve to create fierce competition amongst, what will become, three major providers. However, going forward this completely changes the landscape of mobile phone industry in the UK, with just three organisations dominating around 90% of the industry.

Jason Glynn, communications expert at uSwitch.com, comments: “On the surface this could be perceived as fantastic news for mobile phone customers in the UK. Merging these two companies will ‘plug the network gap’, ultimately providing a flawless network coverage across the country for these consumers. With a combined 37% market share, this new major player will now have every opportunity to provide some really competitive deals and give the UKs lethargic mobile phone industry the wake-up call it needs.

“Generally speaking, having just three organisations dominating 90% of one sector is not always a positive move. However, the mobile phones sector is one of the few that will actually benefit from this. This new organisation will not have to make huge investments into customer acquisition and all funding can be ploughed into investment into new services, exploiting new technologies and competing more aggressively with O2 and Vodafone. T-Mobile has been struggling to compete against its larger rivals for some time and last month admitted it had lost 87,000 UK customers in the three months to the end of June so this couldn’t come at a better time for them.

About uSwitch:
uSwitch.com is a free, impartial online and telephone-based comparison and switching service, helping consumers compare prices on gas, electricity, water, heating cover, home telephone, broadband, digital television, mobile phones, personal finance products and car insurance.

Via EPR Network
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66% of Mobile Phone Users Risk High Overseas Charges Just by Switching Their Phone On

uSwitch.com is urging mobile phone users to wise up on overseas charges, after research revealed that over four in ten Brits (43%) have been shocked by an expensive phone bill when they’ve returned from a holiday abroad. And it’s not just the chatterboxes who have to worry – 66% of people risk running up overseas charges just by switching their phone on:

66% of Mobile Phone Users Risk High Overseas Charges Just by Switching Their Phone On

  • Liable for overseas charges: 33% keep their phone switched on most of the time while abroad even though they don’t intend to use it, while 26% switch on occasionally to check messages
  • Wasting money: 8% switch their phone on when they land just to check it’s working– their phone will automatically be liable for overseas charges
  • Caught out: 42% are unaware that they can be charged for someone leaving them a voicemail while they’re abroad – one in ten (10%) don’t know they can be charged for picking up voicemail messages when abroad
  • In the dark: 85% of mobile phone users aren’t sure what they are being charged for calls and texts while abroad despite new EU pricing guidelines coming into effect from 1st July 2009
  • 50% have never asked their provider about a roaming package for cheaper calls abroad and 75% have never used an international SIM card.

Consumers risk running up large mobile phone bills while abroad, because they are in the dark about overseas charges, according to new research from uSwitch.com, the independent price comparison and switching service. Even though 91% of people take their mobile phones with them abroad on holiday, 85% aren’t sure what they are being charged. And, despite best efforts to limit the impact of overseas charges, many are falling into little known, but avoidable, traps. As a result, over four in ten people (43%) have been shocked by an expensive phone bill when they have got home from holiday.

Most consumers are aware that making calls on their mobile while abroad can cost a small fortune so 80% try to keep it to the bare minimum. To limit the impact, over a quarter of people (27%) take their phone for emergency use only, while 18% pick up calls and texts but won’t make any calls themselves. As a result, 46% of people only make one or two calls while away.

They may think they are being careful, but in fact 66% of mobile phone users are unwittingly opening themselves up to higher overseas charges – just by switching their phone on. This is because the minute you switch on abroad and your phone registers onto a local network you will be billed at overseas rates – you will have to pay to receive calls, for someone leaving you a voicemail message and to pick up voicemail messages. You are liable for overseas charges even if you don’t actually make any calls yourself – bad news for the third (33%) of people who keep their phone switched on most of the time, even though they don’t intend to use it.

As a result, cash conscious consumers are getting caught out. Those who turn their phone on sporadically to check messages (26%) are at risk of clocking up unexpected overseas charges even if they switch their mobile straight back off again. More worryingly, people who turn their phone on just to use the camera or alarm clock (6%) or to simply check that it is working after getting off the plane (8%) are also making themselves liable.

The biggest sting in the tale is for those who get voicemail messages while their phone is registered as being overseas. Not only are they charged at overseas rates for the message being left, but they are then charged again at overseas rates for picking the message up.

People who make calls while overseas don’t fare any better. New EU guidelines effective from 1st July 2009 state that the maximum a mobile phone provider can charge for services in Europe is:

  • 37p per minute to make phone calls
  • 16p per minute to receive phone calls
  • 9p to send a standard text message.
However, only 15% of people can correctly identify the maximum that can be charged for making a call while abroad, with 34% underestimating the charges. Moreover, 61% of people believe that they are charged for receiving text messages while abroad when this is actually free.

Steve Weller, communications expert at uSwitch.com, says: “When it comes to taking a mobile phone abroad on holiday, consumers have to ‘know before they go’ if they don’t want to be hit with unexpected charges. As soon as your phone is switched on abroad the damage is done – it is registered to a local network and starts to incur overseas charges, even if you switch it straight back off again. This means that you pay to receive calls, make calls, for people to leave you a message and to pick up that message – all at higher overseas rates.

Via EPR Network
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Tesco Mobile Has Unveiled A Brand New Credit Crunch-Beating Unlimited Tariff, Allowing People To Talk And Text As Much As They Want

Tesco Mobile has unveiled a brand new credit crunch-beating unlimited tariff, allowing people to talk and text as much as they want without worrying about their monthly phone bills.

Tesco Mobile

The SIM only, pay monthly deal gives people unlimited minutes, texts and browsing for just £30 a month. With everyone watching their wallets, people need not worry about going over their free minutes and getting a large, unexpected bill at the end of the month.

Research from Tesco Mobile showed that in the current financial climate, worry over the cost of monthly phone bills has led to people spending less time on the phone to friends and relatives.

59% of Brits said they would spend more time on their mobiles if they had unlimited minutes and over half of all respondents (52%) claimed they had friends or relatives who cut short phone calls to keep costs down. Nearly half admitted doing this themselves (49%) despite it being voted one of the most annoying breaches of ‘mobile phone etiquette’.

With over 85% of the population now owning a mobile phone, mobile use has developed its own ‘rules’ for behaviour. Asked to name the most unacceptable and annoying mobile phone habits, the majority of people surveyed cited habits such as calling someone and then hanging up so they have to return the call, texting people to ask them to call back and not picking up voicemails to save money as the most irritating.

Lance Batchelor, Chief Executive Officer of Tesco Mobile and Tesco Telecoms said: “Ours is the only pay monthly deal that gives consumers truly unlimited calling and texting. You don’t have to choose if you’re a chatterbox or a texter, you can use your mobile as much as you want without having to worry about the cost.

“We believe that this will change the way people use their mobile phones. The new tariff aims to give people a simple, guaranteed way to have unlimited calls, texts and browsing. It takes away the concern and uncertainty about your monthly bill as it’s fixed at £30, meaning you can talk, text and browse freely, and avoid the annoying habits revealed by our research.”

– Unlimited tariff is subject to a fair use limit of £500
– Research undertaken by YouGov for Tesco Mobile, July 2009

About Tesco Mobile:
Tesco Mobile is a 50-50 joint venture between Tesco and O2. The company sells exclusively Tesco Mobile branded services in Tesco stores, online and through Tesco Direct, across the UK using O2’s technology and network. The service gives Tesco Mobile customers value, simplicity and choice, offering them simple, great value tariffs with rewards such as free credit, free sim cards and Clubcard points. Tesco Mobile has been voted as the number one mobile network for customer satisfaction by Which Magazine (May ’09).

Via EPR Network
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BT Plans Communication Integration To Reduce Mobile Costs For Small Businesses

BT has announced plans to integrate the BlackBerry Mobile Voice System (MVS) technology from Research In Motion (RIM) with BT Communications Complete (based on the Cisco Unified Communications 500 Series platform).

The planned new offering will enable BlackBerry smartphone users to take advantage of Wi-Fi networks in the office for voice calls. The solution enables users to switch from Wi-Fi to cellular networks, even in mid-call, allowing small to medium-sized business to reduce mobile airtime costs and be more productive.

Business users will be able to enjoy all the out-of-the-office conveniences of their BlackBerry smartphone – access to contacts, calls, applications and email anywhere – when they are in the office, but without the usually higher mobile airtime costs.

With features like a single voicemail box, the development will also eliminate the time wasted listening to and answering messages on multiple voicemails – making users easier to contact and potentially giving them quicker response times to customers and colleagues’ queries.

Users can choose to be contacted using just one number and, by incorporating BT’s One Plan Plus into BT Communications Complete, firms can make intra-company calls (including mobile calls) without incurring call-forwarding charges.

“The solution will enable the delivery of unified communications tools for small to medium-sized businesses, which previously only benefited larger firms,” said Bill Murphy, managing director, BT Business. “Technologies that better integrate key business processes, reduce costs and keep workers in touch with customers regardless of location, help firms to operate more effectively and to be in better shape for the upturn when it comes.”

“Small and medium-sized businesses have the same concerns as all of us – driving down costs and delivering a better customer experience. Unified communications can support those two objectives. The new service will bring together the strengths of all three companies – Cisco, BT and RIM – to deliver a great offer for companies of all sizes,” said Rick Moran, vice president of marketing, Cisco.

About BT
BT is one of the world’s leading providers of communications solutions and services operating in 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to our customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.

In the year ended 31 March 2009, BT Group’s revenue was £21,390 million. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

About BT Business
BT Business understands the challenges that businesses face in the current climate, and supports cost control, improved productivity and winning business through product collections including business broadband & internet, domainsweb hosting, data & voice networks, IT support and mobile services.

Via EPR Network
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Shoppers Vote For Tesco Mobile As The Number One Network

Tesco Mobile has once again proved that it puts customers first by beating all other leading networks to scoop the top position in the prestigious mobile satisfaction survey from Which? Magazine for the fourth year in a row.

tesco-mobilenetwork

The authoritative survey of over 5,000 people found that Tesco Mobile was the favourite mobile operator for Pay as you go, with customers nominating the network for services including its wide handset range, affordable tariffs and exceptional customer service.

Tesco Mobile’s handsets were also applauded with the Nokia 2610 highlighted as ‘cheapest best buy’ and the Nokia 5310 as ‘best buy under £80’.

Tesco Mobile’s Pay as you go tariff which rewards customers with free triple credit, was also given a special mention by Which?, who called it the ‘best top-up incentive’, beating other mobile networks’ top up bonuses for value.

The Which? report is backed up by other recent mobile surveys including the 2009 Aura Mobile Customer Survey which selected Tesco Mobile as the top operator for customer satisfaction.

Lance Batchelor, Chief Executive Officer of Tesco Mobile and Tesco Telecoms said:

“This is a powerful endorsement for our brand and we are delighted that Which? members have voted for Tesco Mobile.

“Customer service is crucially important to mobile users who will often select their operator on the experience they have had. It’s great news for us that consumers have chosen Tesco Mobile over the other networks for four years in a row and shows that people are prepared to shop around to get the very best in customer care.”

About Tesco Mobile:
Tesco Mobile is a 50:50 joint venture between Tesco and O2. The company sells exclusively Tesco Mobile branded services in Tesco stores, online and through Tesco Direct, across the UK using O2’s technology and network. This partnership means the Tesco Mobile network currently covers 99% of the UK population. The service gives Tesco Mobile customers value, simplicity and choice, offering them simple, great value tariffs with rewards such as free credit, free sim cards and Clubcard points. Tesco Mobile has been voted as the number one mobile network for customer satisfaction by Which Magazine (May 09).

Via EPR Network
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The Steady Rise Of Tesco Mobile As A Mobile Player Took Another Leap Forward By Winning The Coveted “Credit Crunch Award” At The Recent Mobile Industry Awards

The steady rise of Tesco Mobile as a mobile player took another leap forward by winning the coveted “Credit Crunch Award” at the recent Mobile Industry Awards for the brand’s Triple Your Credit tariff.

tesco-mobilenetwork

The award was for the company that had delivered best value to customers in the current economic climate, and was judged on three criteria: most outstanding value; value that resonates with customers; and clear communication. Tesco Mobile beat off competition from Virgin Mobile, T-Mobile, Carphone Warehouse, Lebara Mobile, and Lycamobile who were all nominated in the category.

As well as a bigger range of products and in-store marketing, Tesco has offered promotions and deals that have taken the market by storm. In particular, the Pay As You Go deal that won the Mobile Industry Award was Tesco’s top-up £15, which was tripled to give £45 worth of credit. Similar top-up promotions turned £10 into £20, and £20 into £60.

The judges felt there was imagination behind the mobile phone deals, going beyond simply cutting prices. “For me, this is customer insight turned into a deal built around value,” said one judge. Another judge said: “It is so simple to understand, and especially with so many offers available, this is something that immediately pulls me in”.

The judges believed “triple your credit” was a simple concise, yet powerful tagline. “It is interesting that the attraction is the offer, rather than the price they are offering it at. That’s quite different in the current market,” said one judge.

The award win comes on the back of May’s announcement that Tesco Mobile topped the prestigious mobile satisfaction survey from Which? Magazine for the fourth year in a row, beating all other leading networks in the process.

A Tesco Telecoms spokesperson said: “This is an excellent achievement by the whole team, of which we should all be every proud. It goes to show what can happen when we put excellent customer insight together with fantastic execution.”

About Tesco Mobile:
Tesco Mobile is a 50:50 joint venture between Tesco and O2. The company sells exclusively Tesco Mobile branded services in Tesco stores, online and through Tesco Direct, across the UK using O2’s technology and network. The service gives Tesco Mobile customers value, simplicity and choice, offering them simple, great value tariffs with rewards such as free credit, free sim cards and Clubcard points. Tesco Mobile has been voted as the number one mobile network for customer satisfaction by Which Magazine (May 09).

Via EPR Network
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O3SIS to demonstrate how carriers and service providers can utilize O3SIS Living Mobility Solutions to significantly increase revenues and save budgets in challenging economic environments

O3SIS AG, leading provider of carrier-grade mobile software solutions today announced that it will be presenting at Mobile World Congress in Barcelona, Spain from February 16-19 (stand 2D15).

At this years event O3SIS unveils its new carrier and enterprise editions of the Living Communication Suite and the brand new Living Media Suite. With innovative business models such as SaaS (Software as a Service) and Mobile Advertising, O3SIS is committed to meet the requirements of challenging market dynamics. O3SIS best-in-class mobility solutions are built to boost profitable mobile data business and leverage existing investments of its customers.

The new product suite “O3SIS Living Communication Suite – Carrier Edition” is designed to deliver a compelling and differentiating end user experience, resulting in best-in-class service uptake rates. O3SIS’ “Living Address Book” comes along with new O3SIS client software (Windows Mobile, Blackberry, iPhone, Symbian and more) – powered by state-of-the-art data synchronisation and push technologies. Based on this end-2-end solution, O3SIS showcases how carriers can unleash the mobile value of “Networked Personal Data” and an integrated social network syndication solution.

With the “O3SIS Living Media Suite” including the “Living Phone Safe – Advertising Edition’ mobile operators get a range of powerful solutions in their hands to tap new revenue streams based on relevant, personalized advertising while at the same time keep customers loyal to their networks. O3SIS “Living Push Mail” empowers operators to offer a groundbreaking push e-mail service to the mass market. The product unifies all the various standards and technologies to deliver e-mail to almost any device – packaged in a homogenous service offering and optimized according to the capabilities of handsets. The combination and integration with other O3SIS products leads to an unmatched personal communication experience for the user.

With the brand new ‘Living Communication Suite – Enterprise and SAAS Edition’ O3SIS rolls out a comprehensive Mobility Business Solution offering to Enterprises and Public Authorities. Based on a world leading Carrier-Class architecture the product covers today’s security demands of corporate IT departments. The fully managed solution enables companies to get a leading edge mobile communication solution at a highly attractive TCO (Total Cost of Ownership)

“We’re excited to again make key product announcements at the world’s largest mobile telecommunications show,” said Dirk Dörre, CEO and CTO at O3SIS. “We are very confident that our carrier, enterprise and retail customers will immediately benefit from our innovative product line and the outstanding end user experience it provides.”

The O3SIS executive team will be onsite to discuss business details and share its vision for the mobile industry. Members of the press interested in interviewing an O3SIS executive at 3GSM should contact Mireille Napoa of O3SIS AG at +49 (2204) 747-101 or mireille.napoa@o3sis.com.

Press-kits and setting up an appointment is available online from our Congress site at events.o3sis.com.

About O3SIS
O3SIS AG is a leading provider of carrier-grade mobile software solutions. Our mobility products, data synchronization and push technologies are deployed by top tier mobile operators, ISPs / ASPs, and enterprises with millions of users worldwide. O3SIS living mobility products help to protect and share personal mobile data and media content. Users can interact and communicate through web, mobile phones, communities and social networks with best in class usability.

O3SIS innovative products Living Push Mail, Living Communication Suite and Living Media Suite enable customers to save costs, build a better customer relationship, and create additional revenue streams. For more information, visit www.o3sis.com or contact info@o3sis.com.

Via EPR Network
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Welcome to EPR Telecom News

EPR Telecom News is a new blog, part of EPR Network, that is going to be focused on and will be covering the telecom news and stories from press releases published on EPR Network.

EPR Network (EPR stands for express press release) is one of the nation’s largest press release distribution networks on Web. The EPR’s nationwide network includes 12 State based PR sites, one major PR forum and a number of industry specific PR blogs and what started as a hobby on Internet years ago turned out to be a rapidly growing business today. EPR Network is also known as one of the most trusted (human optimized, published, edited and monitored, spam/scam/low quality PR content free) PR sites on the web with more than 10,000 company and individual press releases distributed per month. EPR Network is putting your press releases on top of all major search engines’ results and is reaching thousands of individuals, companies, PR specialists, media professionals, bloggers and journalists every day.

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