Tag Archives: Internet

CompareBroadband.com.au Poll Finds Broadband Connection Important to House Hunters

A new survey carried out by leading broadband comparison site Compare Broadband (comparebroadband.com.au) has found that house hunters consider a reliable, fast home broadband connection to be high on their list of priorities.

The site polled users and found that 78 percent of 300 respondents factor broadband access into the equation when they are looking into renting or buying a new property.

Sarah McDonald, Compare Broadband spokesperson, commented: “We regularly field calls from people who want advice on installing a home broadband connection and we often advise them on the best provider such as SpinTel broadband on the website. Sometimes people find that they have unknowingly moved from a place where they had access to fast a range of broadband plans to a place where they have no broadband choices at all.”

“We’re able to advise people on mobile broadband packages in these cases, but for someone self-employed working from home for example it can be a problem. They prefer solid, reliable connectivity.”

As the National Broadband Network (NBN) goes on connecting all the regions of Australia, the variance between types of internet connectivity available could well increase. Some places will receive speeds of up to 100Mbps and others will remain tied to mobile broadband or basic ADSL.

Specialist comparison websites like Compare Broadband are able to screen regions and addresses for quality of ADSL connection on a preliminary basis – though this is not guarantee of service.

Tips for house hunters
1. An area’s name or reputation does not guarantee quality broadband connection.

2. Speak to previous tenants or occupiers about their own internet connection or provider.

3. Call Compare Broadband on 1300 764 000 or get online to source impartial advice on ISPs

4. Greenfield developments advertised as fibre optic ready can deliver broadband connectivity at speeds of up to 100Mbps.

5. NBN offers a map online to see which areas of the country are in line for next generation broadband rollout.

Via EPR Network
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Results Are In: Revel Systems’ David and Goliath Story Continues

On January 31, 2012 Revel Systems was officially announced as the winner of the Business iPad App of the Year Award. This weekend at Macworld | iWorld, it was clear early on that the Best Business iPad App awards came down to two remarkable companies: Square, led by Jack Dorsey, and Revel Systems, led by female entrepreneur Lisa Falzone. Both of the nominees were a hit with the crowd, and both were in the payment industry, which is the fastest-moving market for iPad apps. Even though voters were presented with an impressive field of nominees, the battle was clearly dominated by these two competitors.

While competition was fierce between Square and Revel, here’s a breakdown of the vote: First of all, users chose Revel Systems as the most useful business iPad app. Revel was also found to help with a wider array of business functions, with seven to Square’s four. Square was found to have over 100,000 users, while Revel Systems has fewer than 100,000. As far as which offers the simplest user interface, both companies were tied. Finally, users chose Revel Systems as the company with the best customer support.

In the end, Macworld users declared Revel Systems iPad POS the winner. Lisa Falzone, CEO and co-founder of Revel Systems, told iPad Biz Apps today that “Revel is honored to have won such an award, and thanks all of the voters at Macworld | iWorld for voting for them.” A wide range of powerful apps were represented, but Revel’s sophisticated level of functionality and wide range of applications led to its selection as the best iPad business app.

Even though Square has been nominated for a Crunchies award, and has over 100,000 customers, users found that it only supplies a payment app. On the other hand, Revel Systems offers a fully functional Point of Sale system to manage every task that store owners encounter on a daily basis. This can explain why Revel has landed deals with many heavy-hitters like Popeye’s Chicken in Georgia (popeyes.com), Illy Coffee in San Francisco (illy.com), U-sushi in San Francisco (u-sushi.com), Camille’s Sidewalk Café in Oklahoma (www.camillescafe.com), and other big franchises. On the other hand, Square’s clientele is largely restricted to businesses that only require a few simple operations, including farmers’ markets, taxi cabs, and street vendors.

Now that the competition is over, Ms. Falzone is back to leading Revel Systems to the top of the Point of Sale marketplace. She has raised $3.7 million in her “A” round of funding last year and is gearing up for her “B” round. The recent victory of Revel Systems has cemented Ms. Falzone’s place among today’s top women entrepreneurs, and she looks forward to the future of what Revel Systems will accomplish. Moving forward, the company hopes to facilitate growth through its open API, which allows all companies to integrate into Revel—creating new opportunities for local commerce to thrive into the future.

Via EPR Network
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Broadband Customers Fork Out GBP6 Million Calling For Help

2009 has been another flourishing year for the broadband industry, with consumers spending a whopping GBP2.6 billion on their service. And yet a survey of over 12,000 customers reveals that all is not well in broadband-land when it comes to getting help when things go wrong. Only 1 in 2 broadband customers (55%) are satisfied with the technical support offered by their broadband company and nearly GBP6 million a year is spent calling technical helplines.

In fact, a staggering 16 million calls are made to technical support lines every year, with calls lasting an average of 17 minutes. However, while a number of broadband firms now offer free calls to technical support, at least 1 in 3 customers (36%) still face charges of up to 10p per minute, on top of a 9p call set-up fee, costing up to GBP1.75 for the average phone call.

According to the uSwitch.com survey, nearly six million broadband customers have called for technical help over the last year, with network connection problems cited as the most common complaint – when a broadband service fails to work or is frequently cut off.

General service interruptions are a common complaint for over one million customers, and a further million have reported problems with their wireless router. Customers usually have to call technical helplines at least twice to fix the same problem – just 4 out of 10 customers (41%) have successfully resolved a problem in just one call.

Table 1

Main reasons for calling technical support

1. Network connection problems (37%)
2. Service interruptions (18%)
3. Wireless router problems (17%)
4. Set-up problems (8%)
5. Issues with speed (6%)
6. Other / don’t know (14%)

Source: uswitch.com

Shockingly, customers spend over a third of their time on the phone waiting to be put through to an advisor. On the average 17 minute call customers report being left waiting on hold for six minutes. There are significant differences in call wait times between the broadband companies: O2, which came top for technical support in the survey with 75% satisfied, keeps customers waiting an average of two minutes to speak to an advisor, while TalkTalk, with 56% satisfied, keeps customers waiting an average of 12 minutes. Orange and Tiscali customers were the least satisfied with technical support with scores of 42% and 47% respectively.

Via EPR Network
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Telecom press releases

New Satellite Broadband Services for Military Personnel and Defense Contractors

TS2 Satellite Technologies company is introducing new satellite link products to the international market. These types of telecommunication products are mainly used by the companies that execute contracts in the Middle East and Asia, as well as by soldiers that are stationed in Iraq and Afghanistan.

New Satellite Broadband Services for Military Personnel and Defense Contractors

“Purchased bands give us unlimited possibilities of configuration and setting any telecommunication connections from the Middle East region and South-Western Asia. We can now build networks of any size on such satellites as Intelsat 10-02, Intelsat 901, ABS-1, ArabSat Badr-4 and NSS-6.” – said Marcin Frackiewicz, the President of TS2.

New TS2 Satellite Technologies http://www.ts2.pl offer is a broadband Internet and corporate networks based on satellites. The operator’s broadband services enable two-way data transfer within the network and simultaneous Internet access. The company provides all dedicated VSAT services for demanding customers: VSAT Private Network, broadcasting services, SCPC/SCPC, SCPC/DVB, MESH services, STAR/DAMA, VSAT Mini Hub Solution and VNO.

‘We provide secure and encrypted satellite connections particularly for the military sector, for any military units, literally in any part of the world, on the national firing ground and during all international trainings.’ – said Frackiewicz. He also added: ‘We have mobile and stationary solutions dedicated to work in difficult conditions’.

TS2 satellite services are used by U.S. Department of State, United States Marine Corps (USMC), U.S. Army Corps of Engineers, Australian Defense Force (ADF), Command of Polish Navy, Air Force Institute of Technology, Lockheed Martin Information Technology, Halliburton Energy Services, KBR, General Dynamics Information Technology, General Atomics Aeronautical Systems, L-3 Communications Vertex Aerospace, and U.S. Naval Research Laboratory.

Via EPR Network
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Metro Ethernet is now an affordable Internet option for Michigan companies, thanks to price reductions by Waveform Technology

In many areas Metro Ethernet Internet service is reaching record low prices, starting around $1300 a month. Waveform representative Noel Montales attributes the price reductions to the continued development of Michigan’s fiber optic capacity. “The availability of Metro Ethernet has just exploded recently. It’s much less expensive for us to provision these circuits and I hope we can help the Michigan economy by making these high level services more affordable for customers.”

Waveform’s price reductions come in the 5 Mbps to 100 Mbps range, making high bandwidth options cost-effective for smaller companies. The Ethernet protocol makes these circuits flexible and inexpensive, while maintaining the same high quality standard as more costly Internet connections.

Business bandwidth needs are always expanding and changing, but many companies have outgrown their old Internet connections. A few years ago most offices only needed their Internet connection to exchange email and download some websites, but now many companies are expanding the way they do business by adding streaming media, video conferencing, disaster recovery and other high-bandwidth applications.

About Waveform Technology
Waveform Technology is a privately held facility-based Internet service provider, headquartered in Troy, Michigan. Waveform offers a wide range of data services in Southeast Michigan, and operates a 400 mile fiber network. Waveform’s Troy Data Center is a world-class facility that provides colocation for tenants of all sizes. More information is available at http://www.michigan-colocation.com or 248-784-7000.

Via EPR Network
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Over 8.1 Million Broadband Customers (47%) Do Not Know Their Download Limit And Could Be At Risk Of Exceeding Their Fair Usage Policy

The unlimited broadband debacle is still rumbling on, despite Sky setting a precedent for other providers by launching the first completely unlimited service last year. New research from uSwitch.com shows that over 6.7 million broadband users could still be exceeding limits set on ‘unlimited’ packages. Despite calls for greater clarity and transparency, just three major broadband providers currently advertise the real limits on
their services:

•Over 8.1 million broadband customers (47%) do not know their download limit and could be at risk of exceeding their ‘fair usage policy’ – this is up from 7.5 million last year
•70% of major broadband providers are still prepared to disconnect people that exceed limits – even when these are advertised as ‘unlimited’
•Just 30% of major broadband providers are transparent and advertise the true limits of their packages
•6.7 million (39%) broadband users believe the are on a completely ‘unlimited’ package – with just one provider offering a this, many of these consumers could be in for a shock

Despite widespread criticism of the policy of imposing limits on ‘unlimited’ broadband packages, consumers are still being caught out. New research from uSwitch.com, the independent price comparison and switching service, reveals that almost half (47%) of broadband users don’t know the limit on their service. More worryingly, over a third (39%) believe that their broadband package is unlimited and could be opening themselves up to disconnection if they unknowingly exceed the provider’s limit.

It is over two years since uSwitch.com started campaigning against broadband download limit transparency. During this time, Sky set a precedent for other broadband providers by launching the first completely unlimited service. Other providers have failed to follow suit and offer their customers ‘true’ unlimited downloads. The majority of broadband providers are still using the term unlimited and still baffling broadband users by setting limits on their packages. Just three of the major providers, Sky, TalkTalk and AOL, actually publicise official limits.

The unadvertised limits attached to broadband packages can be restricted by providers through ‘limiting’, which is simply limiting the level of downloads and ‘traffic shaping’. Traffic shaping restricts the speed at which you can download certain types of media and restricts the activity that can be performed. This only demonstrates further confusion to the millions of broadband customers in the UK.

The research also shows absolutely no change in the percentage of consumers who are misled, misinformed or just mystified. However, with greater take up of broadband, these percentages are translating into increasing numbers of consumers. 8.1 million broadband customers (47%) do not know their download limit – up from 7.5 million last year – and 6.8 million broadband users (39%) could be exceeding limits set on ‘unlimited’ packages – up from 6.2 million last year.

The Digital Britain report revealed that 2Mb/s broadband should be accessible to all by 2012 and it is predicted that the amount of broadband users are expected to soar. With video applications and services such as the BBC’s iPlayer, ITV and 4OD catch-up becoming more popular with consumers the unlimited issue is only set to continue. Nearly one in four (23%) people with internet access claim that someone in the household watches TV Online, up from 17% in 2008. A total 65% of UK households have a broadband package, an increase of 7% year from 2008. With the increase in the number of people using online services and the demand for downloads increasing there is a real need for greater transparency regarding download limits.

Unfortunately, broadband users are still completely unaware as to how much their activity adds up to in terms of their overall usage. Even activities such as uploading files can contribute to their ‘acceptable usage’ and could cause users to breach the threshold set by their supplier. This means that broadband customers are in danger of having their services limited, suspended or even terminated by their provider.

The issue is compounded by the Advertising Standards Authority (ASA). It currently allows providers to describe services as ‘unlimited’ even if there is a fair usage cap, as long as it is detailed in the small print. If consumers are not vigilant enough they could get a nasty surprise if they inadvertently break the rules and max out their so-called ‘unlimited’ service.

Via EPR Network
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Global Electronic Technology, Inc. & eProcessing Network, LLC. To Provide Payments Through Mobile Phones And Laptops To Merchants

Global Electronic Technology, Inc. (GET), a leader in payment processing solutions, today announced a strategic alliance with eProcessing Network, LLC. (ePN) a cutting edge payment gateway and software development company. This alliance will offer GET merchants a suite of wireless payment solutions on mobile phones/PDAs, laptops, and the ever-so-popular ePNPlugIn for QuickBooks™ to accept payments within QuickBooks™.

wireless payment solutions on mobile phones/PDAs

“Our continuous focus on innovations for emerging markets often enables GET to partner with companies such as eProcessing Network to access ways to integrate our transaction processing with new systems,” said Steven H. Bryson, Chief Executive Officer of Global Electronic Technology, Inc. (GET). “GET offers a broad range of synergistic merchant products and management solutions for online merchants such as BillPay, Recurring Bill, SMS Bill, and our new turn-key internet store front GETshop.

“We are thrilled to be partnering with a top-notch company, like Global Electronic Technology, Inc. (GET),” says Steve Sotis, President of eProcessing Network.  “Combining ePN’s secure and reliable PCI-compliant payment gateway solutions, which includes PABP-compliant ePNMobile, ePNJPOS, and ePNPlugIn for QuickBooks, with GET’s end-to-end processing for their sales channels opens up a wide variety of merchant opportunities.”

About eProcessing Network, LLC. (ePN)

eProcessing Network, LLC is a software development company specializing in secure, real-time transaction processing services and support. The eProcessing Network Payment Gateway processes merchant transactions using each merchant’s credit card, ACH/check and/or shipping account.  Headquartered in Houston, Texas, eProcessing Network is certified to process a comprehensive suite of electronic payment transactions through many processing platforms, including First Data, Global Payments, Paymentech, TSYS, Elavon and CrossCheck. Its integrated solutions are also certified through MagTek, AT&T, FedEx and the U.S. Postal System. eProcessing Network is a registered Visa USA Third Party Service Provider and is compliant with the PCI Data Security Standard.

About Global Electronic Technology, Inc. (GET)

Global Electronic Technology, Inc. (GET) is a leading technology provider of end-to-end payment processing solutions, including virtual terminal, payment gateway, GETShop, on-line ACH, and loyalty and gift card programs. Founded in 2000 by Steven H. Bryson and currently privately owned, GET has grown to epitomize the word “global”, by offering state-of–the-art payment processing product and services to diversified industries, extending from retail to internet-based transactions in the worldwide payment industry.

For more information, please contact Mia Hyun V.P. Marketing at Global Electronic Technology, Inc. +1(888) 775-1500 or visit us at www.gettrx.com.

Via EPR Network
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HughesNet Launches $100 Nationwide Referral Rewards

HughesNet, the nation’s leading provider of remote broadband satellite network solutions for consumers, businesses and government, today announced the launch of its new “$100 Nationwide Referral Rewards Program.” The program allows current HughesNet customers in good standing to earn $100 for every person they recommend who signs up for a Hughes Net satellite system through Nationwide Satellite. Any current customer with an active account for more than 31 days can qualify for the $100 referral rewards. Rewards are distributed after the new customers have similarly signed up for the system through Nationwide Satellite and have maintained their account for more than 31 days.

The program was developed as a “thank you” to HughesNet’s most valued advertising source – its own customers. They realized that existing HughesNet customers refer many new customers to HughesNet. There is no better way to get the word out about HughesNet than by word of mouth from happy consumers. So, the Nationwide Satellite Referral Rewards Program was developed to encourage and reward current customers for bringing in new business.

With the program in full swing, now there is no need for anyone to remain stuck with slow dial-up access to the internet. Hughes Net is a broadband internet access solution available to anyone, anywhere in the U.S. This includes small towns where cable, fiber or DSL is not available. All that is required for the satellite service to work is a clear view of the southern sky.

Indeed, lack of cable access is still a problem in many smaller, rural areas of America. Western states, such as Arizona, Nevada, New Mexico and even Texas have large areas of land where satellite access to the internet is the only practical method other than by telephone.

Customers looking to sway their friends on signing up for HughesNet have plenty of advantages to recommend. HughesNet uses advanced, two-way satellite technology for its web services. The result: Super-fast, always-connected reception. Dialing up, logging on and waiting around are completely eliminated.

HughesNet allows its members to surf the internet at incredibly fast speeds. Speed is vital these days, especially when working from home or managing a small business from anywhere.

Hughes Net offers a variety of advantages:
• Two-way, always-on Internet connection
• Surf and open web pages instantly
• Download large files in minutes, not hours
• Enjoy Internet music and video
• Network to multiple computers
• Plans for Home or Business use from $59.99/mo
• Customers can Get started today for as little as $99 down
• HughesNet is fully compatible with Windows and Macintosh operating systems
• Service available everywhere – especially areas with no cable or DSL service

With high-speed, wireless satellite internet from HughesNet, users are not subject to deciding whether to use the internet or talk on the phone. They can finally do both, and join nearly everyone else in America who appreciate high speed convenience.

Submitting a HughesNet $100 Referral Reward to Nationwide Satellite is easy. The current customer simply fills out the online customer referral form at Nationwidesatellite.com. Or, a referral form can also be printed out and mailed to Nationwide Satellite.

Marley Masters is a Nevada-based author of articles regarding the telecommunications industry, especially with HughesNet. He has written various articles in the past for HughesNet and similar companies for many years.

He is the recipient of several awards for high-tech writings and his work as appeared in many major industry and consumer journals. He is also a fiction writer and frequently writes about the effects of the internet and satellite communication on human civilization. Mr. Masters is married to Joan Masters. They have three children, Ian, Ellen and Roy, as well as two German Shepherds and a Siamese cat named Elmo.

Via EPR Network
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The Implementation Of A Multimedia Contact Centre Solution From NEC Philips Unified Solutions Helped Virgin Games Deliver 5 Minute Customer Response Time

Virgin Games, Virgin’s on-line gaming and casino offering announces an average email response time of less than five minutes to customers, following the implementation of a multimedia contact centre solution f r o m NEC Philips Unified Solutions.

The company went live with the new solution, which utilises the latest IP and contact centre technology f r o m NEC Philips, in November 2008 with the launch of its in-house Customer Support Team, beginning the process of replacing its previously outsourced customer support functions to ensure full ownership of and a better more streamlined customer experience.

With the new, dynamic all-in-one solution f r o m NEC Philips, which combines call, chat and email customer contact facilities to enable communication through a variety of preferred channels and improved customer experience, Virgin Games has seen a 200-300% improvement in service delivery.

In addition to a dramatic improvement in response times, Virgin Games has announced a drop in average abandonment rates to below 1%.

Operations Director Christina Thakor-Rankin explains, “Most companies consider 2-5% abandonment acceptable, however Virgin Games has proved that with a dynamic and cost-effective solution like the one offered by NEC Philips, a better level of customer experience has been made possible. Of course, at launch our volumes went through the roof and whilst we aim for First Contact Resolution wherever possible, the fact that some customer interactions require some investigation means that unfortunately it is not always possible to give an instant response. However, aside f r o m this and exceptional events, we treat all customer contacts irrespective of channel as ‘on demand’ and aim to respond accordingly, with an average combined response time of under five minutes. The challenge now is to maintain this level and ensure that our customer service delivery continues to improve in spite of a rise in traffic through the site – we remain quietly optimistic that we can sustain this esteemed level of service. “

The Virgin Games combined multi-media contact centre is a first within the Virgin Group, breaking away f r o m traditional telephony based applications and embracing new and evolving customer contact applications. Thakor-Rankin says, “We regularly compare ourselves against the industry standard and we’re really pleased to be able to say that our response rates are some of the very best out there, especially in the case of e-mails where we operate to a standard service level of minutes rather than hours.”

Commenting on the selection of NEC Philips, Thakor-Rankin says, “We must have looked at the best part of a dozen systems before we came across the NEC Philips solution. We were instantly impressed by the proposition, and NEC Philips has continued to demonstrate a thorough understanding of our business needs and a quality and dynamic solution that has revolutionised the way that we operate and pushed Virgin Games up the leader board.”

Thakor-Rankin continues, “Critical to the instant success of the new solution is that it is an all-in-one application. In the last five and a half months we have received 25,000 hits across all media, be it call, chat or email. Nevertheless, the system we are now running is so dynamic that our 24/7 contact centre, offering support for three distinctive products (poker, casino and bingo) including all query types and escalations, is staffed by 11 people against a perception that the minimum required is around 14. This is another metric by which we can demonstrate that we are running a more cost-effective service than our competitors, which in turn will enable us to offer a better service to our customers.”

The customer experience is critical both to an online business model such as Virgin Games and the Virgin brand, and relies on a cohesive and intelligent customer management processes. The intelligent solution f r o m NEC Philips is a critical element of the customer relationship management strategy at Virgin Games, and the company continues to work closely with NEC Philips to maximise the potential of the new system and to identify any further areas for improvement.

Thakor-Rankin concludes, “We are using the application f r o m NEC Philips to measure first time resolution as well as other key performance indicators, to better understand the customer experience and to continue to deliver improvements across all communication channels. We are delighted with the system and the service f r o m NEC Philips and we look forward to continuing our relationship with them.”

Virgin Games launched in June 2004 and has quickly established itself as one of the leading gaming websites in the UK. Virgin Games comprises four distinct offerings:

– Virgin Casino, part of the Wagerworks network, brings consumers classic casino offerings like blackjack and roulette, as well as great feature slots like Monopoly, Cluedo, Dungeons and Dragons Fortress of Fortunes(TM) and the highly popular MegaJackpots progressive games, with a seeding value of Pounds Sterling 1,500,000

– Virgin Poker, part of the Boss Media network, offers a huge array of games and content for beginners through to experienced pros Texas Hold emSeven card Stud Poker and more – as well as the most generous loyalty scheme in the industry

– Virgin Bingo, part of the Virtue Fusion network, offers cash prizes worth thousands of pounds in the progressive jackpots, as well as Virgin prize bingo and a range of unique Virgin Games bingo games.

Via EPR Network
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Digital Stalking Turns Off UK Business – Reports BT Business

BT Business released the results of new research that show that companies are in danger of driving away business and wasting time on unproductive communications because they are failing to understand customers’ different digital personality types when they are dealing through email or other communications channels.

Nearly a third (30%) of the workers surveyed* feel harassed by the sheer number of messages people send them while many also admit that they themselves are never sure of the best way to contact people, implying that companies are missing out on the opportunity to unify their communications technology, and on the personal and business benefits that can bring.

At the same time, workers appear to be increasingly managing working relationships through social and business networks. One in 10 people surveyed have customers and clients as friends on personal social networking sites such as Facebook. This trend is particularly true for younger people, with almost one in six (15 per cent) of the 18 to 24s surveyed saying they use or would use these tools to manage customer relationships, compared to just two per cent of 45s or over. Similarly, six times as many 18 to 24 year olds use or would use microblogs such as Twitter to manage customer relationships compared to 45s or over.

These are some of the key findings of the BT Business research which sought to understand how people are using modern communications tools to build business relationships. The research involved input from one of the UK’s leading psychologists Gladeana McMahon.

Gladeana explained: “It’s important that people recognise the difference between communicating virtually and face-to-face. We often read others’ body language to gauge what they are really saying, adapting our response to get a better result. In the virtual world we don’t have the same clues to help us modify our behaviour so we must try to identify ‘digital personality types’ in other ways to ensure business success. Similar to people thinking before they speak, people need to think before they click to avoid inappropriate communications.”

“It’s great to see businesses taking up new technology to build profitable relationships but many are missing out on the opportunity to get rid of the clutter and unify their communications,” said Bill Murphy, managing director at BT Business.

Unified communications can empower employees to intelligently tune their communications to the preferences and behaviour patterns of different personalities by creating a sense of presence in a virtual world. With three quarters of the UK’s small businesses now operating some form of flexible working, to maximise the benefits it’s important for businesses to look at how they can help staff to be more productive, while at the same time saving money by eliminating wasteful messaging.”

*All figures are from YouGov Plc. Total sample size was 3473 workers in organisations with less than 500 employees and employed for at least 3 months. Fieldwork was undertaken between 2nd and 8th December 2008. The survey was carried out online. The figures have not been weighted.

About BT
BT is one of the world’s leading providers of communications solutions and services operating in 170 countries. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.

BT Business understands the challenges that small and medium sized businesses face in the current climate, and supports cost control, improved productivity and winning business through core product collections including business broadband, internet domains, web hosting, data and voice networks, IT solutions and mobile services.

Via EPR Network
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Apps4Rent Now Offers BlackBerry Add-on Option with Hosted Exchange Price Plans

Apps4Rent, a leading application hosting provider of premium business messaging and collaboration solutions, has joined the BlackBerry® Alliance Program as a BlackBerry® Solution Provider. Apps4Rent offers a complete Small Business Mobile Solution to customers that includes managed care and hosting of the BlackBerry® Enterprise Solution as well as technical support services.

Apps4Rent’s per user pricing for the hosted BlackBerry Enterprise Solution is $9.95 per month, when purchased with any of Apps4Rent’s hosted Microsoft® Exchange plans that start at $6.95 per month. The service includes a 1 GB mailbox, mobile synchronization, Outlook Web Access, advanced anti-spam and more. As a promotion, Apps4Rent is waiving any set-up fee for new hosted BlackBerry Enterprise Solution subscribers, if they sign up before May 1, 2009. Additional details of the plans can be found at http://www.apps4rent.com/exchange-mobility.html.

Apps4Rent has long been a provider of Microsoft Exchange and SharePoint hosting, with industry standard features and 24/7 phone, email and chat support. Through the combination of Hosted BlackBerry Enterprise Server and Hosted Exchange, Apps4Rent can offer customers a best-of-breed integrated mobile solution that’s managed and supported by IT experts. The integrated solution provides customers with secure wireless access to Exchange email, contacts, calendars, task lists and scheduling, making communications on-the-go even easier.

About

Apps4Rent LLC is a leading provider of hosted enterprise software applications including those for messaging and collaboration, such as hosted Microsoft Exchange 2007, BlackBerry® Enterprise Server hosting, Windows SharePoint Services 3.0, and Hyper-V virtual server hosting. Apps4Rent’s systems and processes are designed to provide 99.99% uptime with clustered infrastructure located in highly reliable top-tier data centers, and monitored 24x7x365 by experienced system administrators from a Network Operating Center (NOC). For additional information, please visit apps4rent.com or contact Wade (Wade@apps4rent.com) at 1-646-506-9354.

Via EPR Network
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Specialized mobile call and text provider Webtel.mobi, which provides a mobile calling and texting services at up to 80% below standard rates, is preparing its network to manage the expected surge of texts sent on Valentine’s Day

It’s also providing new users with free text credit for up to two Valentine’s Day texts. Typically, Valentine’s Day sees international texting volumes spike by hundreds of percent internationally. In the United States, Valentine’s Day sees texting daily texting volumes rise to over 2.2 Billion.

According to a Webtel.mobi spokesman, their low cost calling and texting service experienced a 1000%+ spike on New Year’s day 2009, as consumers took advantage of their Ultra-Low cost texting service – whereby texts can be sent locally or internationally for between 4 cents to 9 cents per 160 character text message.

Once again, they are expecting a similar surge on Valentine’s day, and are putting procedures in place to make sure that they system can effectively cope with this surge in all countries internationally.

Webtel.mobi’s system is available to all web-enabled mobile phones internationally, in all countries and on all networks. It is free to join, and no contract is required.

To use webtel.mobi, consumers just have to go to theWebtel.mobi site at http://www.webtel.mobi from their mobile phone (or their desktop) and join. They can then load credit onto their accounts via PayPal, and begin calling or texting immediately.

Webtel.mobi also has a desktop Help and FAQ site at http://www.webtel.mobi/pc where consumers can get information on the Webtel.mobi service and its Rates.

Webtel.mobi has also uploaded a video explaining its service to YouTube, at http://www.youtube.com/watch?v=CiheLVVE5qw

Webtel.mobi’s spokesman confirmed that persons who join the service prior to Valentine’s Day will be able to take advantage of the Webtel.mobi Valentine’s Day Special – whereby people who have joined up prior to 14 February will be provided with Free Texting Credit on Valentine’s Day, which will allow them to send up to two texts anywhere in the world for free.

About Webtel.mobi:
Webtel.mobi is the mobile phone division of the company Worldbizonline.com Limited – an international Advertising and Communication company which uses the internet as its platform.

Via EPR Network
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Webtel.mobi – ultra low cost mobile calling and texting service

Webtel.mobi provides a service which cuts the cost of mobile calling and texting services by up to 80%, while allowing consumers to use their own mobile phones and numbers for the calls and texts.

Other than this, there is no requirement for users to sign up to a traditional mobile provider contract to use the service, and it’s free to join.

Webtel.mobi is accessible from all web-enabled mobile phones, but the internet is only used to initiate the calls or texts. The actual calls and texts go over a Next Generation Telephony Switch when initiated. This means that unlike VoIP-over-mobile services, there are no significant internet data-transfer costs for Webtel.mobi calls or texts.

Other than cutting the standard costs for mobile calling and texting by up to 80%, Webtel.mobi also cuts roaming costs dramatically, or removes them totally.

 

Consumers using Webtel.mobi to make calls while roaming are only charged the cost of an incoming roaming call by their own network provider. Incoming roaming charges usually only cost a quarter of outgoing roaming charges, so there is up to a 75% saving for consumers on roaming call costs – as well as the saving of up to 80% on the actual call cost.

Consumers using Webtel.mobi for text messaging while roaming are not charged any roaming fee at all on their text message by their own network provider, and therefore achieve a 100% saving on roaming text costs – as well as the 80%+ average saving on the cost of sending roaming text messages.

Through its online initiation system,Webtel.mobi provides exactly the same mobile functions for calling and texting as any other mobile provider, but its service is available in all countries, and on all mobile phones regardless of the consumers network operator. All that is required is that the mobile phone must be able to access the internet – which over 90% of mobile phones in circulation can do.

Call costs are lower in cost that many standard mobile providers for local calls, and much lower than most mobile provider for local texts.

For international or roaming calls and texts, Webtel.mobi’s costs are much lower than the standard costs for most other mobile operators.

Because of its versatile and easy-to-use platform, Webtel.mobi has seen usage of its system increase in both the private and corporate sectors, among all age and income groups, and in all countries internationally.

Launched in English in November 2008, it is scheduled to be made available in 20 languages by the end of Q1 2009. Already one of the largest mobile providers internationally in terms of geographic reach, its multilingual platform is being implemented to make it one of the largest mobile providers by international customer base in 2009.

A video on the Webtel.mobi product can be seen on YouTube at: http://www.youtube.com/watch?v=CiheLVVE5qw


Webtel.mobi is available from all web-enabled mobile phones at:
http://www.webtel.mobi The Webtel.mobi site can also be used from desktop computers for landline to landline calls.


A desktop computer Help and FAQ site for Webtel.mobi is available at:
http://www.webtel.mobi/pc

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Waveform Technology will freeze colocation prices during 2009 to help Michigan companies in the struggling economic climate

Troy based data center operator Waveform Technology today announced a price freeze for all colocation customers in its Michigan Data Center. This price freeze is intended to help IT companies in Michigan, and all over the country, who are struggling in the current economic climate.

Waveform Technology will commit to maintaining its 2008 colocation prices through 2009. Current Waveform customers will not see their rates go up, and new customers will have access to the current 2008 prices.

Steady prices will give information technology companies a better ability to plan projects. Waveform Technology also hopes to help boost the Michigan technology economy by providing reliable and affordable colocation to area business.

“It’s much easier for companies to budget technology resources if they’re aware of the cost beforehand,” said Waveform Representative Noel Montales. “We never want to surprise our customers by changing our rates, and we want to insure them that we won’t. Waveform is committed to providing affordable colocation to Michigan businesses of all sizes, and we won’t let a recession change that.”

Waveform Technology has never raised its price for 1u, customer owned colocation. Waveform had not intended to raise prices in 2009, and has made the price freeze public in order to reassure both current and potential customers.

“We view our price freeze as an investment for the future,” continued Mr. Montales, “anything we can do to help the companies who need our services is worthwhile.”

About Waveform Technology
Waveform Technology is a Michigan based data center operator and Metro Ethernet provider. Waveform offers Internet services in Southeast Michigan, utilizing a 400 mile fiber network and the Troy Data Center is a world-class facility that provides colocation for tenants of all sizes. Waveform Technology is a privately held company in operation sense 1992. More information is available at http://www.michigan-colocation.com or 248-784-7000.

 

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3CX Appoints VoIPon as Distributor – Partnership will make 3CX Phone System for Windows cost-effective VoIP telephony offer available to more UK businesses

3CX (www.3cx.com), the international developer of the award-winning 3CX Phone System for Windows has announced a distribution agreement with VoIPon (www.voipon.co.uk), a business to business distributor of the highest quality voice over IP solutions. VoIPon aims to promote the distribution of 3CX IP PBX to further establish the innovative phone system as a key player in the VoIP market in the United Kingdom.

“We are delighted to be partnering with VoIPon, a renowned distributor in the UK. Their vast network and expertise in VoIP, as well as, their talent to proactively sell and support IP PBX solutions in the British market make them a perfect distribution partner for 3CX,” said Nick Galea, CEO at 3CX.

Alexis Argent, Sales Manager at VoIPon Solutions said, “With the addition of 3CX Phone System for Windows to our portfolio, we are now in the position to offer our resellers access to the booming Windows-based VoIP telephone system market. 3CX IP PBX is easy to manage by system administrators as it integrates well with Windows Network infrastructure, making it an ideal product for our customers and resellers.”

3CX Phone System for Windows is based on the SIP standard and supports most popular SIP phones, VoIP Gateways, VoIP service providers and PSTN phone lines. It offers a scalable and easy to install alternative to proprietary PABX telephony solutions; whilst giving businesses access to a full set of advanced telephony features that allow them to reduce telecommunications costs by enhancing staff’s mobility and productivity.

About 3CX
3CX (www.3cx.com) is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product,
3CX Phone System for Windows, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Awardand a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. For more information visit www.3cx.com and 3CX VoIP Blog.

About VoIPon Solutions
VoIPon is a trading division of Keison International Ltd, which has been successfully distributing industrial products around the world for over 20 years. VoIPon utilises this experience in the rapidly expanding area of voice over IP telecommunications technology. Since 2005, VoIP on has gone from strength to strength, growing rapidly year on year by diversifying their product portfolio and building ongoing relationships with manufacturers and re-sellers, cementing their reputation as one of the most progressive companies in their field. VoIPon’s portfolio features the widest range of market leading brands available today. VoIPon shares the industry’s vision, and believes in this market’s potential, due to the multiple innovations and benefits available through VoIP. VoIPon is accredited to both ISO 9001:2000 and ISO 14001:2004 Quality and Environmental international standards.

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3CX Delivers A Business Soft Phone Completely Free Of Charge

3CX (www.3cx.com) has announced the release of a totally free new VoIP phone that allows users to make and receive calls from their computer using popular VoIP providers or SIP servers. 3CX VoIP Phone, unlike other free soft phones, has a straight forward, business-style interface and includes important business features such as call transfer.

Nick Galea, CEO at 3CX said:3CX VoIP Phone is great for businesses that wish to have an easy to deploy, business-level VoIP soft phone. Because it is free, the usual hassle of administration of client licenses is avoided. The free editions of other VoIP phones do not have key features such as call transfer or the ability to put a call on hold.

“VoIP Phones are an interesting option for businesses – they are easy to administer and environmentally friendly. Hardware phones require additional electricity, administration and desk space.”

3CX VoIP Phone has a user-friendly and intuitive interface with dial pad and buttons that make transferring or forwarding calls a breeze. It also allows users to review their history of calls, put calls on hold, to easily accept, reject or ignore calls with a mouse click, and much more.

Launch calls from Microsoft Outlook – without re-typing the number

One of the key features of 3CX VoIP Phone is its integration with Microsoft Outlook. Users can launch calls directly from their contacts’ list within Outlook by just right-clicking on the name of the person they wish to call. There is no need to dial any telephone numbers since Outlook works as 3CX VoIP Phone’s address book.

Other features of 3CX VoIP Phone

  • Supports several SIP profiles
  • Shows personal call log/history – ideal for salespeople
  • Message Waiting Indication (MWI)
  • Supports G.711 (A-Law and u-Law), GSM, iLBC and Speex codecs
  • STUN support for NAT/firewall traversal
  • Installation provided as MSI for easy deployment

Key advantages of 3CX VoIP Phone

  • Completely FREE – no license fees or hidden charges for use of advanced features
  • Not proprietary – can be used with most popular IP PBXs and VoIP providers
  • Quick and simple installation
  • Easy to use via an intuitive user interface with dial pad and buttons
  • Environmentally friendly

The new 3CX VoIP Phone can be downloaded totally free of charge from: http://www.3cx.com/VOIP/voip-phone.html

About 3CX and 3CX Phone System for Windows

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, Germany, Cyprus, Malta, USA, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. 3CX Phone System for Windows is an award-winning software-based IP PBX that replaces a traditional proprietary hardware PBX. It is entirely SIP standard based, and therefore interoperates with leading SIP phones, VoIP Gateways and VoIP providers. 3CX’s IP PBX has earned Windows Server 2003 Certification and has been developed specifically for the SMB market with a full set of features that make it simple to install and manage. For more information on 3CX, 3CX Phone System for Windows and 3CX VoIP Phone visit www.3cx.com.

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Global Commercial Satellite Internet Provider Partners With Mining Technology Leader

IP Access International (IPA), a global commercial satellite service provider of voice, video and data connectivity solutions, today announced the partnership with 3D-P, a leading mining technology company, specializing in cutting edge mining communications and wireless data services to the global mining industry.

The partnership between IPA and 3D-P will provide the critical communications infrastructure for mine sites worldwide. 3D-P’s Intelligent Endpoint OHI technology and wireless data services are ideal counterparts to IPA’s satellite and multi-tier communications infrastructure.

“Mission critical communications are imperative for every type of operational infrastructure, but for safety reasons mining deployments require cutting edge technologies and reliable service, both of which IP Access International and 3D-P built solid reputations upon,” stated IPA President & CEO, Bryan Hill. “This partnership aligns two great companies and further solidifies the quality, service and solutions available to the mining industry,” Hill concluded.

IP Access International has worked with numerous mining companies providing network and communications solutions including data connectivity, video, VoIP and satellite internet solutions designed specifically to meet the environmental landscapes and safety standards of mine sites. Partnering with 3D-P provides the added value of brining connectivity to every device in the pit, enhancing service offerings available to mining operations worldwide.

“We strive to provide our customers with robust data communications for all their wireless networking needs,” stated Al Lehman, President of 3D-P. “IPA is known for fast, reliable and secure satellite communications and was the clear choice for a solid partnership,” Lehman concluded.

3D-P provides customers the confidence and ability to maintain business operations, safely and securely, through the use of intelligent end point solutions and wireless data networks. The proven OHI intelligent endpoint technology has been deployed at over 40 mines around the world.

IPA is a leading service provider of fixed and mobile satellite services, first responder and emergency satellite communications ideal for full time, back-up or occasional use solutions. Many municipalities and organizations worldwide rely on the superior satellite technology and level of service for which IPA is renowned.

About 3D-P
3D-P is a leading provider of mining technology solutions specializing in intelligent endpoints, in-pit wireless data networks, machine control integration, and solar power solutions. 3D-P engineering services are capable of full scale software and hardware development for specialized custom needs. Founded in 1996, 3D-P is headquartered in Scottsdale, Arizona with services provided to mining companies worldwide. For more information, please visit http://www.3d-p.com.

About IP Access International
IP Access International is a global business satellite internet, voice, video and data connectivity provider delivering fixed and mobile satellite solutions to businesses around the world. IP Access International offers high performance, end-to-end networking for voice, video and data services around the world. With advanced satellite communications on land and sea via a sophisticated infrastructure of linked satellites and land networks, IP Access International provides businesses with multi-network communications all through a single source provider. IP Access International’s global headquarters are located in San Juan Capistrano, California, U.S.A. For more information, visit www.ipinternational.net or call 866-510-7889.

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Global provider of business satellite Internet & commercial satellite communications joined Colorado Mining Association

IP Access International, a global provider of business satellite Internet services today announced it has become a member of the Colorado Mining Association (CMA), the oldest professional mining industry trade association in the United States. CMA’s 650 members include the producers of coal, metals, agricultural and industrial minerals throughout Colorado and the West, as well as individuals and companies providing equipment, supplies and other services to the mining industry.

IP Access International (IPA) provides remote satellite communications to mining sites in the continental United States, Mexico, Canada and South America. By becoming a member of CMA, IPA plans to expand the reaches of its audience by sharing with other CMA members information on the availability and affordability of remote IP commercial satellite communications for their exploration and mining locations. In turn, IPA is able to take advantage of the opportunities this great organization provides its vendors and suppliers to interact with mining companies whose influence extend well beyond Colorado’s borders. IPA hopes to take full advantage of the joint business opportunities promoted at CMA forums and build business relationships with these key vertical clients. Various membership programs will allow for the exchange of key information on business and economic other developments affecting the mining industry.

About CMA
The Colorado Mining Association is the oldest and one of the most effective mining trade associations in the United States. Founded in 1876, CMA celebrates more than a century of service to the mineral resource industry in Colorado and throughout the region. As a voice of mining, CMA promotes the mining industry’s interests before governmental agencies and the general public, and further provides opportunities for professional growth and business development for its members. For more information, visit: www.coloradomining.org

About IP Access International
IP Access International is a global business satellite provider supplying Internet, voice, video and data connectivity solutions to organizations around the world. Servicing key industry verticals including energy, oil and gas, mining, forestry, medical, construction and agriculture with fixed and mobile satellite solutions. Our customers use our services for full time, back-up and occasional use. We are one of the only commercial satellite providers capable of extending corporate networks to remote sites by utilizing IPSEC encrypted links that are specifically designed to support legacy mainframe database applications as well as Citrix, SAP, Lotus Notes, Voice and high resolution video. With advanced satellite communications on land and sea via a sophisticated infrastructure of linked satellites and land networks, IP Access International provides multi-network communications all through a single source provider to both US as well as international locations. IP Access International’s global headquarters are located in San Juan Capistrano, California, U.S.A. For more information, visit http://www.ipinternational.net or call 866-510-7889.

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Skype for Mac 2.6 – the latest version of its communication software for Mac users

Skype release Skype for Mac 2.6, the latest version of its communication software for Mac users. In addition to improved quality, stability and more features, the company has done something entirely new: for the first time, Mac users will be able to enjoy a new Skype feature before it’s available to Windows users.

Skype has introduced a new call-transfer feature that is exclusive to the Mac platform. Users can now select More > Call Transfer to transfer an ongoing call to another Skype user on their contact list. This will be a useful feature for businesses and families alike.

“Mac users have very high expectations,” said Carter Adamson, Skype’s general manager of desktop products. “So we take the time to get things right. Whether it’s quality, stability or choice of features, we try to deliver exactly what is important to them. With 2.6 we have launched a new feature on Mac first, demonstrating our commitment to this fast-growing segment of Skype users.”

“The power, simplicity and security of Mac OS X and hardware innovations such as the built-in iSight cameras in most of our Macs make it easy for companies like Skype to create exciting new products and features for Mac users,” said Ron Okamoto, Apple’s vice president of Worldwide Developer Relations. “We’re thrilled that Skype is offering its brand new call-transfer feature to the Mac community first.”

Beyond the exclusive call-transfer feature, Skype for Mac 2.6 incorporates a number of Skype features that were previously only available on other platforms:

joining public chats
chat typing indicator: see when others are writing a message
Skype Prime: call a premium-service provider and pay for their advice and knowledge with Skype credit
automatic updates: get new features and updates without having to go to Skype’s website
DTMF tones for automatic answering services available also during Skype-to-Skype calls

Other improvements include tweaks in the way Skype handles birthday reminders and other notifications.

Skype for Mac 2.6 is available for download at skype.com. To use Skype, a broadband internet connection is needed.

About Skype:
Skype sets conversations free by providing new and easy ways to stay in touch over the internet. Millions of people every day make free Skype-to-Skype voice and video calls and send instant messages using our software. Some pay a little per minute for long-distance and international calls (http://www.skype.com/products/skypetogo/) to phones and mobiles and for SMS (http://www.skype.com/products/skypesms/), voicemail and call forwarding, or they buy plans that give unlimited calls nationwide.

Skype certify and sell hundreds of hardware products from over 50 partners and work with third-party developers to create software to extend Skype’s functionality. Skype has been downloaded more than half a billion times and over 196 million people from almost every corner of the globe have registered.

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Welcome to EPR Telecom News

EPR Telecom News is a new blog, part of EPR Network, that is going to be focused on and will be covering the telecom news and stories from press releases published on EPR Network.

EPR Network (EPR stands for express press release) is one of the nation’s largest press release distribution networks on Web. The EPR’s nationwide network includes 12 State based PR sites, one major PR forum and a number of industry specific PR blogs and what started as a hobby on Internet years ago turned out to be a rapidly growing business today. EPR Network is also known as one of the most trusted (human optimized, published, edited and monitored, spam/scam/low quality PR content free) PR sites on the web with more than 10,000 company and individual press releases distributed per month. EPR Network is putting your press releases on top of all major search engines’ results and is reaching thousands of individuals, companies, PR specialists, media professionals, bloggers and journalists every day.

EPR Network has thousands of clients around the world including global 500 corporations like Hilton Hotels, Barclays Bank, AXA Insurance, Tesco UK, eBay/Skype, Emirates, just to name a few. The network’s PR web sites are currently reaching from 150,000 to sometimes 500,000 unique visitors per month while our viral reach could possibly go to as much as 1M people per month through our presence across various social media sites. EPR Network was established in 2004 and as of May 2008 it had more than 800,000 press releases (pages) published on its network.

If you have a press release to be distributed, you can do it over here: press release distribution