Tag Archives: Installation & Maintenance

Global Electronic Technology, Inc. & eProcessing Network, LLC. To Provide Payments Through Mobile Phones And Laptops To Merchants

Global Electronic Technology, Inc. (GET), a leader in payment processing solutions, today announced a strategic alliance with eProcessing Network, LLC. (ePN) a cutting edge payment gateway and software development company. This alliance will offer GET merchants a suite of wireless payment solutions on mobile phones/PDAs, laptops, and the ever-so-popular ePNPlugIn for QuickBooks™ to accept payments within QuickBooks™.

wireless payment solutions on mobile phones/PDAs

“Our continuous focus on innovations for emerging markets often enables GET to partner with companies such as eProcessing Network to access ways to integrate our transaction processing with new systems,” said Steven H. Bryson, Chief Executive Officer of Global Electronic Technology, Inc. (GET). “GET offers a broad range of synergistic merchant products and management solutions for online merchants such as BillPay, Recurring Bill, SMS Bill, and our new turn-key internet store front GETshop.

“We are thrilled to be partnering with a top-notch company, like Global Electronic Technology, Inc. (GET),” says Steve Sotis, President of eProcessing Network.  “Combining ePN’s secure and reliable PCI-compliant payment gateway solutions, which includes PABP-compliant ePNMobile, ePNJPOS, and ePNPlugIn for QuickBooks, with GET’s end-to-end processing for their sales channels opens up a wide variety of merchant opportunities.”

About eProcessing Network, LLC. (ePN)

eProcessing Network, LLC is a software development company specializing in secure, real-time transaction processing services and support. The eProcessing Network Payment Gateway processes merchant transactions using each merchant’s credit card, ACH/check and/or shipping account.  Headquartered in Houston, Texas, eProcessing Network is certified to process a comprehensive suite of electronic payment transactions through many processing platforms, including First Data, Global Payments, Paymentech, TSYS, Elavon and CrossCheck. Its integrated solutions are also certified through MagTek, AT&T, FedEx and the U.S. Postal System. eProcessing Network is a registered Visa USA Third Party Service Provider and is compliant with the PCI Data Security Standard.

About Global Electronic Technology, Inc. (GET)

Global Electronic Technology, Inc. (GET) is a leading technology provider of end-to-end payment processing solutions, including virtual terminal, payment gateway, GETShop, on-line ACH, and loyalty and gift card programs. Founded in 2000 by Steven H. Bryson and currently privately owned, GET has grown to epitomize the word “global”, by offering state-of–the-art payment processing product and services to diversified industries, extending from retail to internet-based transactions in the worldwide payment industry.

For more information, please contact Mia Hyun V.P. Marketing at Global Electronic Technology, Inc. +1(888) 775-1500 or visit us at www.gettrx.com.

Via EPR Network
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The Implementation Of A Multimedia Contact Centre Solution From NEC Philips Unified Solutions Helped Virgin Games Deliver 5 Minute Customer Response Time

Virgin Games, Virgin’s on-line gaming and casino offering announces an average email response time of less than five minutes to customers, following the implementation of a multimedia contact centre solution f r o m NEC Philips Unified Solutions.

The company went live with the new solution, which utilises the latest IP and contact centre technology f r o m NEC Philips, in November 2008 with the launch of its in-house Customer Support Team, beginning the process of replacing its previously outsourced customer support functions to ensure full ownership of and a better more streamlined customer experience.

With the new, dynamic all-in-one solution f r o m NEC Philips, which combines call, chat and email customer contact facilities to enable communication through a variety of preferred channels and improved customer experience, Virgin Games has seen a 200-300% improvement in service delivery.

In addition to a dramatic improvement in response times, Virgin Games has announced a drop in average abandonment rates to below 1%.

Operations Director Christina Thakor-Rankin explains, “Most companies consider 2-5% abandonment acceptable, however Virgin Games has proved that with a dynamic and cost-effective solution like the one offered by NEC Philips, a better level of customer experience has been made possible. Of course, at launch our volumes went through the roof and whilst we aim for First Contact Resolution wherever possible, the fact that some customer interactions require some investigation means that unfortunately it is not always possible to give an instant response. However, aside f r o m this and exceptional events, we treat all customer contacts irrespective of channel as ‘on demand’ and aim to respond accordingly, with an average combined response time of under five minutes. The challenge now is to maintain this level and ensure that our customer service delivery continues to improve in spite of a rise in traffic through the site – we remain quietly optimistic that we can sustain this esteemed level of service. “

The Virgin Games combined multi-media contact centre is a first within the Virgin Group, breaking away f r o m traditional telephony based applications and embracing new and evolving customer contact applications. Thakor-Rankin says, “We regularly compare ourselves against the industry standard and we’re really pleased to be able to say that our response rates are some of the very best out there, especially in the case of e-mails where we operate to a standard service level of minutes rather than hours.”

Commenting on the selection of NEC Philips, Thakor-Rankin says, “We must have looked at the best part of a dozen systems before we came across the NEC Philips solution. We were instantly impressed by the proposition, and NEC Philips has continued to demonstrate a thorough understanding of our business needs and a quality and dynamic solution that has revolutionised the way that we operate and pushed Virgin Games up the leader board.”

Thakor-Rankin continues, “Critical to the instant success of the new solution is that it is an all-in-one application. In the last five and a half months we have received 25,000 hits across all media, be it call, chat or email. Nevertheless, the system we are now running is so dynamic that our 24/7 contact centre, offering support for three distinctive products (poker, casino and bingo) including all query types and escalations, is staffed by 11 people against a perception that the minimum required is around 14. This is another metric by which we can demonstrate that we are running a more cost-effective service than our competitors, which in turn will enable us to offer a better service to our customers.”

The customer experience is critical both to an online business model such as Virgin Games and the Virgin brand, and relies on a cohesive and intelligent customer management processes. The intelligent solution f r o m NEC Philips is a critical element of the customer relationship management strategy at Virgin Games, and the company continues to work closely with NEC Philips to maximise the potential of the new system and to identify any further areas for improvement.

Thakor-Rankin concludes, “We are using the application f r o m NEC Philips to measure first time resolution as well as other key performance indicators, to better understand the customer experience and to continue to deliver improvements across all communication channels. We are delighted with the system and the service f r o m NEC Philips and we look forward to continuing our relationship with them.”

Virgin Games launched in June 2004 and has quickly established itself as one of the leading gaming websites in the UK. Virgin Games comprises four distinct offerings:

– Virgin Casino, part of the Wagerworks network, brings consumers classic casino offerings like blackjack and roulette, as well as great feature slots like Monopoly, Cluedo, Dungeons and Dragons Fortress of Fortunes(TM) and the highly popular MegaJackpots progressive games, with a seeding value of Pounds Sterling 1,500,000

– Virgin Poker, part of the Boss Media network, offers a huge array of games and content for beginners through to experienced pros Texas Hold emSeven card Stud Poker and more – as well as the most generous loyalty scheme in the industry

– Virgin Bingo, part of the Virtue Fusion network, offers cash prizes worth thousands of pounds in the progressive jackpots, as well as Virgin prize bingo and a range of unique Virgin Games bingo games.

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Millions of Households at Risk June 12 – DTV Converter Boxes

The Federal Communications Commission (FCC) has repeatedly issued notices warning that millions of households are still unprepared for the June 12, 2009, national deadline for conversion of free over-the-air television broadcasting from analog format to digital format called “DTV”. While most households across the USA receive television programming by cable or satellite, an estimated 20 to 30 million households today still depend on over-the-air broadcasting to receive their television programming. The FCC has advised that for these households to continue to receive free over-the-air DTV television programming after June 12 they must purchase and install a digital-to-analog set-top converter box, yet DTV Across America predicts that for many households a DTV converter box will not be enough to avoid reception loss. Many households will also need to upgrade their television antenna, or subscribe to satellite or cable service, to accomplish the DTV transition. Unless these households can successfully navigate the DTV transition, their primary source of entertainment and information for public safety, public health, homeland security and civic engagement will literally go dark after June 12.

DTV Across America (www.DTVAcrossAmerica.com) is ready to receive the millions of possible inquiries about the DTV transition, especially on and after June 12. DTV Across America is a public/private partnership organized to serve as an “honest broker” for citizens nationwide who need information and assistance about options to ensure television signal reception following the June 12 DTV transition. Our purpose is to provide all citizens with both “high touch” and “high tech” solutions, comprehensive information about the DTV transition process and turnkey services and discounted installation and equipment prices for broadcast reception options.

Households that currently receive free over-the-air television broadcasting should to go now to the DTV Across America website www.DTVAcrossAmerica.com to determine their risk of reception loss after June 12 and to explore antenna, cable and satellite solutions, or call the DTV Across America toll-free consumer information number 1-800-359-1299 for various reception options.

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New 3CX Voip Phone System For Hotels Slashes Phone Bills Using Voip And Eliminates PBX Maintenance And Expansion Costs

3CX announced today the availability of 3CX Phone System Hotel module, which allows Hotels to replace aging and expensive Hotel PBXs f r o m Mitel, Alcatel, Siemens and others with 3CX Phone System for Windows, a modern software based VoIP IP PBX. The 3CX Hotel module adds important hospitality functions such as support for Check IN/OUT, DND, Room status and Wake up calls. It integrates with leading Hotel Software / Property Management Systems.

“Traditional Hotel PBX vendors have charged a hefty premium for their ability to perform hotel related functions” said Nick Galea, CEO of 3CX. “3CX costs a fraction of a comparable hotel PBX and in addition halves the hotel’s phone bill by allowing the use of VoIP”

Hotels can eliminate Lease Payments

Hotels paying high monthly lease payments for their current PBX can drastically reduce their monthly operating cost by replacing it with 3CX. The cost of outright purchase of 3CX is so low that hotels can earn back the investment in just a few months. Coupled with drastic reductions in the phone bill, 3CX can be an important part of reducing operating costs in these times of economic crisis.

Re use analog phones

Existing Analog phones in the rooms can easily be re-used with the use of low cost FXS gateways, further reducing the initial investment cost. Re-using analog phones also means there is no need to re-wire – existing analog phone points can continue to be used. IP Phones can be used only where it matters – for example in reception. Re-using analog phones also helps the environment by reducing unnecessary brown good wastage.

Wide range of Hotel Software/ Property Management Systems supported

3CX Phone System integrates with leading Hotel Software / Property Management Systems via several interfaces, including Legacy PBX emulation, the Fidelio FIAS protocol as well as support for Comtrol’s Lodging Link middle ware. Other interfaces are easily implemented and available on request. A subset of supported PMS systems includes Agilysys, Autoclerk, Cenium, Maestro for Northwind, Fidelity Hotel Management Systemm, Micros Opera, Brilliant Hotelsoftware, CMS Hospitality Guestcentrix, ResortSuite, Gracesoft, Hotec Expert Hotelier Suite, Hotel Concept, WebPMS, Atrium INN client server systems, HSS Hotel Software Systems, Innfinity software systems and InnRoad. A complete list is available here.

3CX Phone System Hotel module is available immediately and starts at €750/$895. More information is available here. An example costing to determine ROI can be found here.

 

 

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.com and the 3CX blog.

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SENKO debuts expanded line of fiber to the home solutions at the 2008 FTTH Conference and Expo

SENKO has just introduced its expanded line of fiber-to-the-home (FTTH) solutions, a full line of components designed to meet the unique requirements of FTTH networks.

SENKO’s Fiber to the Home products include WDM couplers, Attenuators, PLC splitter Modules, and SC-APC and LC connectors.

WDM Couplers: Manufactured using Filter WDM technology, SENKO’s WDM Couplers provide very low insertion loss, low polarization dependent loss, and excellent environmental stability.

Attenuators: SENKO’s Attenuators provide excellent optical characteristics, including Low Polarization Dependent Loss (PDL) and a stable, independent wavelength distribution.

PLC Splitter Modules: Manufactured with Plasma Chemical Vapor Deposition (P-CVD) technology and its patented fabrication process, SENKO’s PLC Splitter Modules provide stable optical specifications. The module’s silica on silica waveguide and optical fiber array are tested to Telcordia GR-1209 and GR-1221 standards.

SC-APC Connectors: Backed by SENKO’s quality standards, SC-APC connectors are available in either a conical or step end face.

LC Series: SENKO’s LC Series includes Standard LC, Behind The Wall (BTW), and Unibody Connectors, as well as LC Standard Adapters, LC Adapters With Sc Footprint, LC Hybrid Adapters, Terminators, and Attenuators.

SENKO will exhibit its extended portfolio of fiber optic passive devices in booth #710 at the 2008 FTTH Conference and Expo being held in Nashville, Tennessee; September 22-24th. SENKO will also be showing their new line of cleaning and inspection kits as well as their XP Fit Plus, SENKO’s solution to field installable connectors. Please stop by and visit for more information.

Demand for fiber technologies such as FTTH is on the rise, and the capacity to meet this demand and continuously add new services is creating enormous competitive pressures. Several communications companies are already selling FTTH technology, and many of them are integrating SENKO into their product offerings.

For more information about SENKO FTTH products visit www.senko.com

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Global provider of business satellite Internet & commercial satellite communications joined Colorado Mining Association

IP Access International, a global provider of business satellite Internet services today announced it has become a member of the Colorado Mining Association (CMA), the oldest professional mining industry trade association in the United States. CMA’s 650 members include the producers of coal, metals, agricultural and industrial minerals throughout Colorado and the West, as well as individuals and companies providing equipment, supplies and other services to the mining industry.

IP Access International (IPA) provides remote satellite communications to mining sites in the continental United States, Mexico, Canada and South America. By becoming a member of CMA, IPA plans to expand the reaches of its audience by sharing with other CMA members information on the availability and affordability of remote IP commercial satellite communications for their exploration and mining locations. In turn, IPA is able to take advantage of the opportunities this great organization provides its vendors and suppliers to interact with mining companies whose influence extend well beyond Colorado’s borders. IPA hopes to take full advantage of the joint business opportunities promoted at CMA forums and build business relationships with these key vertical clients. Various membership programs will allow for the exchange of key information on business and economic other developments affecting the mining industry.

About CMA
The Colorado Mining Association is the oldest and one of the most effective mining trade associations in the United States. Founded in 1876, CMA celebrates more than a century of service to the mineral resource industry in Colorado and throughout the region. As a voice of mining, CMA promotes the mining industry’s interests before governmental agencies and the general public, and further provides opportunities for professional growth and business development for its members. For more information, visit: www.coloradomining.org

About IP Access International
IP Access International is a global business satellite provider supplying Internet, voice, video and data connectivity solutions to organizations around the world. Servicing key industry verticals including energy, oil and gas, mining, forestry, medical, construction and agriculture with fixed and mobile satellite solutions. Our customers use our services for full time, back-up and occasional use. We are one of the only commercial satellite providers capable of extending corporate networks to remote sites by utilizing IPSEC encrypted links that are specifically designed to support legacy mainframe database applications as well as Citrix, SAP, Lotus Notes, Voice and high resolution video. With advanced satellite communications on land and sea via a sophisticated infrastructure of linked satellites and land networks, IP Access International provides multi-network communications all through a single source provider to both US as well as international locations. IP Access International’s global headquarters are located in San Juan Capistrano, California, U.S.A. For more information, visit http://www.ipinternational.net or call 866-510-7889.

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Reliable Telecom Supply, a telecommunications equipment provider and services company, received ISO 9001:2000 certification

Reliable Telecom Supply, a telecommunications equipment provider and services company, received ISO 9001:2000 certification las yearfrom Quality Systems Registrars, Inc (QSR, Inc.). This standard represents an international consensus on good management practices with the aim of ensuring that a company can continually deliver products and services that meet the customers’ quality requirements.

As part of this certification process, QSR, Inc. performed an on-site certification audit at the Dallas, Pa facility and worked closely with the team at Reliable Telecom Supply to determine and verify standards compliance. In order to ensure that the high level of standard set by the ISO is constantly being practiced after certification, Reliable Telecom Supply will be subject to surveillance audits of both documentation and processes under the ISO 9001 guidelines. These types of audits are common practice with this certification and only strengthen the quality processes already in place at Reliable Telecom Supply.

“Achieving ISO 9000/2001 certification is a milestone for my company,” said Rob Wesley, President and owner of Reliable Telecom Supply. “As we enter new markets; just saying we have a quality system is not enough. ISO 9000/2001 certification moves Reliable Telecom Supply, Inc into a privileged level of professionalism.”

About Reliable Telecom Supply Inc.
Located in Dallas, Pennsylvania, Reliable Telecom Supply, Inc is a telecommunications equipment provider and engineering company serving the global market. Reliable Telecom Supply, Inc offers OEM equipment, as well as site engineering, installation and removal services. More information can be found by visiting

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Welcome to EPR Telecom News

EPR Telecom News is a new blog, part of EPR Network, that is going to be focused on and will be covering the telecom news and stories from press releases published on EPR Network.

EPR Network (EPR stands for express press release) is one of the nation’s largest press release distribution networks on Web. The EPR’s nationwide network includes 12 State based PR sites, one major PR forum and a number of industry specific PR blogs and what started as a hobby on Internet years ago turned out to be a rapidly growing business today. EPR Network is also known as one of the most trusted (human optimized, published, edited and monitored, spam/scam/low quality PR content free) PR sites on the web with more than 10,000 company and individual press releases distributed per month. EPR Network is putting your press releases on top of all major search engines’ results and is reaching thousands of individuals, companies, PR specialists, media professionals, bloggers and journalists every day.

EPR Network has thousands of clients around the world including global 500 corporations like Hilton Hotels, Barclays Bank, AXA Insurance, Tesco UK, eBay/Skype, Emirates, just to name a few. The network’s PR web sites are currently reaching from 150,000 to sometimes 500,000 unique visitors per month while our viral reach could possibly go to as much as 1M people per month through our presence across various social media sites. EPR Network was established in 2004 and as of May 2008 it had more than 800,000 press releases (pages) published on its network.

If you have a press release to be distributed, you can do it over here: press release distribution