Tag Archives: business broadband

FA secures BT Partnership For St. George’s Park Development

BT has become the Official Communications Services Partner of St. George’s Park, the first of a select number of tiered blue-chip partners of The Football Association’s new National Football Centre, under development in Burton upon Trent.

In an exclusive five year, multi-million pound agreement, coaches, players and business users of St. George’s Park will all benefit from a state-of-the-art, bespoke, high-speed BT iNet voice and data network, plus BT Openzone Wi-Fi.

David Sheepshanks, Chairman of St. George’s Park, said: “We are absolutely delighted to welcome BT as a partner for the St. George’s Park development and their association with us is a ringing endorsement of its importance and its growing national identity.

“The buildings are taking shape at a rapid rate and you can now get a real sense of what an inspirational and special place it will be. St. George’s Park will be at the very centre of coach education and young player development and for The FA to be delivering its philosophy and agenda it needs the very best technology infrastructure and facilities. We look forward to working closely with BT.”

Graham Sutherland, managing director, BT Business, said: “We are very proud to support St. George’s Park and to help The FA develop the next generation of sporting greats. With the best communications technology at the heart of this project, English football can build a competitive advantage on the field.”

Rob Ray, Group Director of Digital & Information Technology at The Football Association, said: “St. George’s Park is designed to be cutting edge in every way and technology is a key component, making this partnership with BT all the more exciting. There is little doubt that they are best placed to deliver this expertise and we are delighted to be able to partner with them to enhance St. George’s Park’s status as a centre of sporting excellence.”

Close to one million visitors will use the St. George’s Park network over the term. Sponsorship rights have also been agreed.

BT is the Official Communications Services Partner to the London 2012 Olympic and Paralympic Games, title sponsor of the BT Paralympic World Cup, and also sponsors the charity Football Aid. Three of Britain’s national stadia – Wembley Stadium, the Millennium Stadium and Hampden Park – have BT-installed technology, and BT Vision’s entertainment service provides live matches from the Barclays Premier League and live action from The FA Cup with Budweiser and the Football League. BT has more than 60 years experience in sports content delivery, and its media and broadcast services support The FA Cup, Wimbledon and Rugby Union, among 3,500 headline events, each year.

BT joins a growing list of commercial partners, headed by Lead Partner Umbro, as well as Hilton Worldwide. Construction of St George’s Park is already well underway and the centre is on-track to open in the summer of 2012.

Via EPR Network
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BT and Heineken Partner To Offer Wi-Fi To London Pubs

Drinkers at nearly 100 London pubs and bars are to get fast Wi-Fi, following a new BT and Heineken partnership with plans to extend the wireless internet service to a further 200 pubs across the UK by the end of 2012.

Through Wi-Fi, customers can access a special area of the internet, the Heineken Hub, for which the UK’s newest newspaper, i, the quality daily and sister paper to The Independent, is supplying exclusive content.

Customers can get online quickly with any wireless PC, tablet or mobile phone at any of the Wi-Fi hotspots and will also receive exclusive, location-specific content including the best stories from news, views, features, business, culture and sports. It is the first time this content has been available online and it will be updated daily.

The pubs boost BT’s hotspot numbers to more than three million – the largest network in the UK. More than 200,000 sites have been added in the last three months.

Rick Lawrence, Marketing Manager at Heineken UK said: “The partnership with BT reinforces the brand’s reputation as a leading player in the development of technology. The Wi-Fi initiative will provide excellent exposure for Heineken among its key target audience and build greater affinity between the brand and its consumers.”

Chris Bruce, CEO, BT Openzone, said: “Using Wi-Fi to deliver free and exclusive content, Heineken is engaging and exciting pub goers and will undoubtedly increase business. It’s an exciting time to be involved in hospitality marketing.”

Wi-Fi access is completely free to over five million BT Broadband customers, plus users of iPads, iPhones, iTouch, Android, Samsung and Blackberry devices and smartphones through other BT partnership agreements.

In further developments to the UK’s largest Wi-Fi network, BT has also added Wi-Fi access at John Lennon Liverpool, Robin Hood Doncaster Sheffield and Teesside regional airports.

BT Wi-Fi is also available at 13 Shepherd Neame hotels in Kent, Starbucks, major hotel chains including Thistle, Guoman and Ramada Jarvis, Welcome Break and Roadchef Costa motorway service areas, Network Rail stations, airports and thousands of homes and independent businesses.

BT also extended its relationship with Hilton in June to provide a fully managed suite of Wi-Fi internet services to more than 17,000 bedrooms, public areas and meeting and conference spaces in the UK and the Republic of Ireland.

Via EPR Network
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Daisy Confirms North East Presence With Acquisition Site Remaining Open

Daisy Group will now have a permanent base in the North East after confirming its BNS acquisition site, based in Prudhoe, will remain open.

Daisy Confirms North East Presence With Acquisition Site Remaining Open

A leading provider of integrated voice and data services to the small-medium business market, Daisy now adds Northumberland to its business centres in Lancashire, London and the Midlands.

After the acquisition of BNS in February, interim managing director Chris Jagusz, was appointed to ensure business as usual continued in the North East. Following a successful few months and a full review of the business by Daisy, it has been confirmed the BNS site is key to future growth of the Daisy Group with the office remaining operational.

“Before making any decisions about the future of the company and eventual integration we were committed to fully understanding the BNS business,” said Chief Operating Officer Gareth Kirkwood.

“We believe there is a strong business here and we have realised greater synergies than expected, with a cost effective operation in North East.“We have been continually impressed by the quality and enthusiasm of the people at BNS and I am pleased to say that we really do see Prudhoe as being a key part of the Daisy growth story going forward.”

At the time of the acquisition, Daisy’s 29th to date, BNS was recognised by the management team as a well run business.

“With a large base of existing network customers and access to data and IP telephony products, I am convinced that BNS’ product offering will enhance Daisy’s portfolio in its target market of small-medium businesses,” said Kirkwood.

Chris Jagusz, interim MD, added: “As the group anticipates future growth it is important the business has the capabilities in place to support those plans. With the recognised skills within the BNS team and expertise to make more products available to small-medium business customers, it makes absolute sense to retain our presence in the North East.”

Via EPR Network
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BT Hits The One Million Spot

BT has announced that it has reached its goal of building a million-strong Wi-Fi hotspot network. Now the largest network in the UK and Ireland, the hotspots are available in homes, independent businesses, high street chains and major city centres.

BT Hits The One Million Spot

BT Wi-Fi users are also on track to spend more than a billion Wi-Fi minutes online this year (April09 – 31 Mar10), a peak attributed in part to the massive growth in UK iPhone traffic. In the last eight months, BT has signed UK deals to provide O2, Orange and Vodafone iPhone customers* with BT Openzone Wi-Fi access.

Gavin Patterson, chief executive officer, BT Retail, said: “Whether at home, at work, or when out and about, wireless access is central to keeping people and communities better connected. We’ve grown from 500,000 to one million hotspots within six months, and will continue to add more to meet demand from smart-phone, laptop, iPod and now e-reader users.”

The million-strong Wi-Fi estate comprises hotspots from the BT FON Wi-Fi Community, BT Openzone, plus BT Openzone hotspots via the BT Business Hub. Well-known brands offering access include Hilton, Thistle, Ramada Jarvis and Macdonald hotel chains, Caffe Nero and Starbucks coffee stores, Welcome Break and RoadChef Costa service stations, British Airways, Star Alliance, American Airlines and SkyTeam airport lounges plus other UK transport hubs.

Five million BT consumer and business broadband – plus BT Mobile Broadband – customers have inclusive Wi-Fi minutes in their contracts to surf, work or make cheaperVoIP calls. Casual users can buy access from as little as 1/2p per minute. BT Openzone customers can access a further 65,000 hotspots in the UK and overseas through international roaming partners. BT FON members have access to another 225,000 FON (hot) spots in the UK and worldwide.

The millionth hotspot is now live and BT will launch a competition on Thursday 11th February. Further information can be found via the BTOpenzone Twitter feed.

Via EPR Network
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Daisy Celebrates Apprentice Successes

Senior managers from a leading telecoms provider will pledge to invest in the skills of its 850-strong workforce during National Apprenticeship Week.

Every member of Daisy’s Leadership team will vow their commitment to learning and development of their staff by each providing an imprint of their right hand.

This will be displayed at the company’s head office in Lancashire as a symbol of the company’s shared vision and commitment to its staff.

Daisy, one of the fastest growing technology companies in the UK providing business broadband, phonelines and mobile business broadband, currently has a dozen apprentices all working towards customer service and business administration NVQs.

One particular Daisy success story is Ryan Lowe, a customer retentions advisor, who at 19-years-old was promoted to team leader to cover maternity leave.

Ryan, who carried out a Level 3 NVQ in Business Administration, said “I had to grow up fast in order to lead a team successfully and it has really made me think about working towards a managerial role in the future.”

Hazel Warhurst, Group Head of HR at Daisy said: “It is vital to invest in staff if you want them to grow within the business. Providing training and development helps them learn that you value their role within the business and that they are key in the business’s future plans.

“Daisy has a very low staff churn rate because we take time to nurture their needs and ensure they have room for growth.

“Recently we went from a 280 to an 850 staff company and are looking to recruit even more. Making sure all those 850 employees are happy in their roles is no easy task, but with a shared commitment from the senior team, we are confident we can make it happen.

Via EPR Network
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Doctor Doctor, I Feel Great!

Fun, sun and cocktails were the order of the day for staff at a leading telecoms firm in a bid to combat the winter blues.

A luau was held across Daisy’s UK-wide offices on Monday, February 1st, which is statistically known to be the day on which staff across the UK are most likely to take a ‘sickie’.

The company hoped the event would help erase the common mix of post-Christmas blues, general burn-out and the seemingly distant summer by providing staff with extra incentives to come to work – and enjoy it.

As staff dragged themselves to work on what was a cold, dreary Monday, they were met with a hula girl and Polynesian guy, who presented them with a pick-me-up non- alcoholic cocktail and flower lei.

A Hawaiian chill-out area was set up in the offices, where staff could relax during break times and an inter-office limbo competition was held to raise a few laughs during lunch. A raffle was also held to give staff the chance of winning free lunches for a week.

Daisy Chief Operating Officer, Gareth Kirkwood, said: “We never want to think that our staff would consider taking a ‘sickie’ because they cannot face the day that lies ahead of them.

“It doesn’t take much effort to raise a smile and a laugh and that is exactly what we were trying to do on our Hawaiaan themed day.

“If our staff are happy, our customers are happy and while it may cost money to hold such events, a contented workforce is a priceless commodity in a company which prides itself on customer service.”

About Daisy Group PLC
Daisy Group PLC is a leading provider of integrated voice and data services to the small-medium business market providing key services such as business broadband and mobile business broadband.

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Digital Stalking Turns Off UK Business – Reports BT Business

BT Business released the results of new research that show that companies are in danger of driving away business and wasting time on unproductive communications because they are failing to understand customers’ different digital personality types when they are dealing through email or other communications channels.

Nearly a third (30%) of the workers surveyed* feel harassed by the sheer number of messages people send them while many also admit that they themselves are never sure of the best way to contact people, implying that companies are missing out on the opportunity to unify their communications technology, and on the personal and business benefits that can bring.

At the same time, workers appear to be increasingly managing working relationships through social and business networks. One in 10 people surveyed have customers and clients as friends on personal social networking sites such as Facebook. This trend is particularly true for younger people, with almost one in six (15 per cent) of the 18 to 24s surveyed saying they use or would use these tools to manage customer relationships, compared to just two per cent of 45s or over. Similarly, six times as many 18 to 24 year olds use or would use microblogs such as Twitter to manage customer relationships compared to 45s or over.

These are some of the key findings of the BT Business research which sought to understand how people are using modern communications tools to build business relationships. The research involved input from one of the UK’s leading psychologists Gladeana McMahon.

Gladeana explained: “It’s important that people recognise the difference between communicating virtually and face-to-face. We often read others’ body language to gauge what they are really saying, adapting our response to get a better result. In the virtual world we don’t have the same clues to help us modify our behaviour so we must try to identify ‘digital personality types’ in other ways to ensure business success. Similar to people thinking before they speak, people need to think before they click to avoid inappropriate communications.”

“It’s great to see businesses taking up new technology to build profitable relationships but many are missing out on the opportunity to get rid of the clutter and unify their communications,” said Bill Murphy, managing director at BT Business.

Unified communications can empower employees to intelligently tune their communications to the preferences and behaviour patterns of different personalities by creating a sense of presence in a virtual world. With three quarters of the UK’s small businesses now operating some form of flexible working, to maximise the benefits it’s important for businesses to look at how they can help staff to be more productive, while at the same time saving money by eliminating wasteful messaging.”

*All figures are from YouGov Plc. Total sample size was 3473 workers in organisations with less than 500 employees and employed for at least 3 months. Fieldwork was undertaken between 2nd and 8th December 2008. The survey was carried out online. The figures have not been weighted.

About BT
BT is one of the world’s leading providers of communications solutions and services operating in 170 countries. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.

BT Business understands the challenges that small and medium sized businesses face in the current climate, and supports cost control, improved productivity and winning business through core product collections including business broadband, internet domains, web hosting, data and voice networks, IT solutions and mobile services.

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