Tag Archives: 3CX Phone System

3CX Phone System Gets Chatty With Instant Messaging Feature

3CX today announced a new version of its popular VoIP PBX for Windows, 3CX Phone System v8.0. With the new instant messaging feature, 3CX Phone System becomes a complete VoIP Unified Communications Solution. Other new features include improved IP phone management & provisioning, integrated soft phone, find me follow me and support for the new low cost Cisco SMB phones. 3CX has also expanded its PSTN connectivity options by supporting the new low cost Berofix cards.

“3CX Phone System has gone from strength to strength – it’s now installed in more then 10,000 companies worldwide and version 8 can scale up to 512 simultaneous calls and 2000+ extensions on a single server. The new version increases employee productivity and at the same time reduces TCO because of its easy administration.” said Nick Galea, 3CX CEO “Customers already report significant savings, and with support for lower cost VoIP gateways and the prices of IP phones coming done, ROI will accelerate even further.”

Full CRM integration

Version 8 now includes full integration with Microsoft Outlook & Salesforce.com. Users of the system can automatically launch calls from Outlook without having to enter the number on the phone. All calls are automatically logged for better reporting. Inbound calls can automatically be matched to a customer record based on caller ID.

Improved 3CX Assistant

The 3CX Assistant, a Windows utility that allows desktop call control and shows presence of other users, now includes the ability to trigger recording of a phone call, as well as an integrated corporate and personal phonebook for each launching of calls. It also features an integrated soft phone, and can be used from remote locations.

Improved Call Center features

3CX now boasts advanced Call center features at a fraction of the price of traditional PBX solutions. A ‘Call Barge-in’ feature allows supervisors to literally barge in to calls. A prioritized Hunt Queue strategy allows the order to be determined in which calls should be distributed to agents. With this queue strategy it is possible to do skills based routing. A ‘ring all’ queue strategy was also added.

Mobility

Additional mobility features have been added. Calls forwarded to a mobile can be sent to company voice mail if not answered or refused by the callee, making the call forwarding feature more practical. In addition the web based MyPhone user Portal was extended to include new pages for Outbound/Inbound/Missed calls. The MyPhone portal now also includes a new, easier to use, Call Forwarding interface, as well as an extension monitoring page. Presence of other users, as well as key extension settings, can now be monitored from anywhere in the world and from any operating system!

Via EPR Network
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3CX Today Announced That It Has Released 3CX Gateway For Skype

3CX today announced that it has released 3CX Gateway for Skype, which allows VoIP Phone System users to receive and make SKYPE™ Calls company-wide.

3CX Today Announced That It Has Released 3CX Gateway For Skype

3CX Gateway for Skype is software based and will run on a non dedicated Windows System and on the same computer as 3CX Phone System. It is a free add-on for 3CX Phone System users, including those using the free edition. 3CX Gateway for Skype integrates Skype™ calls seamlessly into the phone system, allowing inbound Skype™calls to be forwarded to call queues, ring groups, IVR, Voice applications and more.

“3CX Gateway for Skype allows companies to save significantly by using Skype for outbound calls. More-over, users can redirect calls to Skype™ numbers when out of the office and leverage Skype clients on iPhone and Windows mobile.” Said Nick Galea, 3CX CEO.

“A Skype™ account can also be published on the website so that customers can call the company free of charge. Skype™ calls will be channeled through the company phone system just as any other call and be forwarded to regular call queues. This can be significant competitive advantage for many web based businesses” continued Nick Galea.

Features

  • Completely software based, no need for a separate box
  • Full support for inbound and outbound Skype™ calling
  • Ability to specify a master account, which will transfer incoming
  • Calls to other Skype accounts and so keep the main Skype account free for calls
  • Supports latest versions of Skype™ client
  • Quickly add additional Skype accounts from the 3CX interface
  • Shows credit available for each Skype account
  • Automatic call logging

Obtaining 3CX Gateway for Skype

3CX Gateway for Skype can be downloaded from here. A detailed configuration guide is available here.

Via EPR Network
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New 3CX Assistant For 3CX Phone System Offers One-Click Call Transfer, Call Parking, Call Divert, Presence And More

3CX today announced the availability of 3CX Phone System for Windows 7.1, which includes 3CX Assistant, a desktop utility that drastically improves phone usability and user productivity. 3CX Assistant offers extension users an easy way to transfer, divert, launch or park calls – via “drag and drop” rather then via a cryptic phone interface. In addition 3CX Assistant offers unified communications features such as extension status (presence) of other users and Call Queue information.

“3CX Assistant makes it much easier to take advantage of Phone System features” said Nick Galea, 3CX CEO. “Rather then learn cryptic phone dial codes, users can use their mouse and a familiar Windows GUI”.

Works with ANY phone including ANALOG phones.

3CX Assistant works in tandem with an existing phone, be it an IP phone, a soft phone, or even an ANALOG phone and thus delivers the benefits of VoIP and Unified communications to all. In fact, re-using analog phones via low cost FXS gateways is now more attractive and can drastically lower the investment cost in a new VoIP Phone System.

3CX Assistant features at a glance

  • Transfer, Divert or Park calls with a mouse click or via “Drag and Drop”
  • See status of other extensions and avoid “Telephone Tag”
  • Notification upon receiving a new voice mail message
  • View number of callers in a Queue
  • Pick – up calls waiting in the Queue
  • See which agents are logged on or on a call
  • Login/Logout to/from Queues
  • Set user status to away/available

3CX Phone System 7.1 has an easy to use rights system that allows granular configuration of who can see what call information and perform which call operations.

Other 7.1 features

Besides the 3CX Assistant, 3CX Phone System has gained several other important features:

  • A new built in Call Reporter with many new reports including Call Queue and Agent Reports
  • A CDR service that can output Call Data Records in any format
  • Improved default security and installation
  • Compatibility with Microsoft Small Business Server 2003 and 2008

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.com.

Via EPR Network
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3CX, developer of telecommunications software, rolls out of version 7.0 of 3CX Phone System for Windows

3CX (www.3cx.com) the international developer of telecommunications software has announced the roll out of version 7.0 of 3CX Phone System for Windows. The new version comes with a revamped design aimed at making its already user-friendly Management Console and User Interface even easier to work with; whilst effectively delivering more mobility to users by empowering them to configure their own extensions with advanced call handling rules based on caller ID and time of call.

Nick Galea, CEO at 3CX said that these improvements are building on the company’s strategy to deliver a software-based IP PBX that is easy to manage and use. “One of the things we discovered from listening to our customers is that VoIP phone system users want more flexibility in managing their incoming calls. By allowing call rules to be configured based on caller ID, time received and type of call, users can break free from the office and have more mobility. For example, after-hour calls from important customers can be routed to a mobile phone, whereas all other calls can go to voice mail” Galea said; adding that with the new call handling rules also come many added functionalities such as a new management console and a new configuration wizard.


Furthermore, 3CX version 7.0 is an example of better Windows integration in an IP PBX environment. “By replacing the use of technologies such as Apache and PHP with IIS and .NET, adding support for PBX virtualization in Hyper V, resolving inbound calls to MS Outlook contacts, and incorporating Windows management tools for better monitoring, we are taking a step forward towards further integration of 3CX Phone System with Microsoft Windows”, added Nick Galea.

3CX Phone System for Windows allows businesses to completely break free from the restrictions of expensive hardware-based, proprietary phone systems. It also ships with many other enterprise-level features that help businesses enjoy substantial productivity and efficiency gains.

Key new features of 3CX Phone System for Windows version 7.0

  • Revamped Web Management Console and User Interface
  • Added support for running as a virtual instance in Hyper V
  • New configuration wizard
  • Advanced call forwarding and call queue rules
  • Resolve inbound calls to MS Outlook contacts
  • Support for Sangoma cards
  • Integration of Microsoft Web server, .NET and Windows management tools
  • .NET API
  • Optimized system performance to handle 50,000+ calls per day

One Free edition and four Commercial editions: Mini, Small Business, Pro and Enterprise

3CX Phone System is available in five editions. The Free edition can handle up to 4 simultaneous calls, whereas, the Commercial editions have a more extensive feature set and concurrent call capacity that can be expanded with upgrade packs. A detailed edition comparison table can be found on http://www.3cx.com/phone-system/edition-comparison.html.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.com.

3CX Appoints VoIPon as Distributor – Partnership will make 3CX Phone System for Windows cost-effective VoIP telephony offer available to more UK businesses

3CX (www.3cx.com), the international developer of the award-winning 3CX Phone System for Windows has announced a distribution agreement with VoIPon (www.voipon.co.uk), a business to business distributor of the highest quality voice over IP solutions. VoIPon aims to promote the distribution of 3CX IP PBX to further establish the innovative phone system as a key player in the VoIP market in the United Kingdom.

“We are delighted to be partnering with VoIPon, a renowned distributor in the UK. Their vast network and expertise in VoIP, as well as, their talent to proactively sell and support IP PBX solutions in the British market make them a perfect distribution partner for 3CX,” said Nick Galea, CEO at 3CX.

Alexis Argent, Sales Manager at VoIPon Solutions said, “With the addition of 3CX Phone System for Windows to our portfolio, we are now in the position to offer our resellers access to the booming Windows-based VoIP telephone system market. 3CX IP PBX is easy to manage by system administrators as it integrates well with Windows Network infrastructure, making it an ideal product for our customers and resellers.”

3CX Phone System for Windows is based on the SIP standard and supports most popular SIP phones, VoIP Gateways, VoIP service providers and PSTN phone lines. It offers a scalable and easy to install alternative to proprietary PABX telephony solutions; whilst giving businesses access to a full set of advanced telephony features that allow them to reduce telecommunications costs by enhancing staff’s mobility and productivity.

About 3CX
3CX (www.3cx.com) is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product,
3CX Phone System for Windows, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Awardand a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. For more information visit www.3cx.com and 3CX VoIP Blog.

About VoIPon Solutions
VoIPon is a trading division of Keison International Ltd, which has been successfully distributing industrial products around the world for over 20 years. VoIPon utilises this experience in the rapidly expanding area of voice over IP telecommunications technology. Since 2005, VoIP on has gone from strength to strength, growing rapidly year on year by diversifying their product portfolio and building ongoing relationships with manufacturers and re-sellers, cementing their reputation as one of the most progressive companies in their field. VoIPon’s portfolio features the widest range of market leading brands available today. VoIPon shares the industry’s vision, and believes in this market’s potential, due to the multiple innovations and benefits available through VoIP. VoIPon is accredited to both ISO 9001:2000 and ISO 14001:2004 Quality and Environmental international standards.

Via EPR Network
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