Category Archives: Telemarketing

Make the Right Appointments with Voice Group

Representing a great range of clients within a variety of sectors, Voice Group is one of the most respected brands in the call-centre industry. So from insurance firms to utilities companies, to financial and professional service providers, the team at Voice Group are able to use their wealth of experience to provide a variety of contact centre services that are applicable to the business and consumer marketplace.

These services include the Appointment Setting, which will create a series of qualified appointments for businesses. Voice Group utilise a tried and tested appointment generation process that guarantees that all meetings fulfil a pre-agreed criteria, go ahead, and ultimately generate a return for all clients.

The appointment setting team is supported by a dedicated and experience management resource, which includes additional training, quality control, account management, IT/MI, and general operational management. Voice Group also has the ability to source data and integrate additional marketing techniques, including SMS, email, and direct mail.

The target audience for the Appointment Setting Service is consumers, SME’s, and large corporate. Voice Group has spent years building a strong reputation with all of their clients, and are renowned for providing a quality service and proactive management, while meeting and exceeding clients expectations.

“Voice Group has recruited a varied team of experienced agents who are able to resolve all client issues,” said a Voice Group spokesperson. “We aim to assist all of our clients by utilising our specialist IT systems that are able to manage contacts and report and record calls. This enables us to help the process of appointment making and quality control.”

For additional information, please visit the VOICE Group website.

Via EPR Network
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Teleperformance Wins ‘BPO Employer of The year’ Award

Teleperformance, the world’s leading provider of outsourced customer experience management, is pleased to announce that it was awarded the “BPO Employer of the Year” during the Fifth Annual International ICT Awards – Philippines 2011. The award was accepted by David Rizzo, Teleperformance’s President of the Asia Pacific region at an event held recently in Metro Manila.

Oscar Sañez, CEO of the Business Processing Association of the Philippines (BPAP), stated, “Teleperformance is the company that best exemplified excellence to earn this award. The criteria we used to determine the winner is multi-dimensional and rigorous to say the least. I was particularly impressed with both the scope and depth of Teleperformance’s excellent Human Resources programs. They use comprehensive HR metrics to track and manage performance far beyond the norm we usually see. The degree of employee involvement integrated into Teleperformance HR programs and their overall operating environment is exceptional. All of these factors make a positive difference between just being good and being great. We congratulate Teleperformance on this outstanding achievement.”

“Being the BPO Employer of the Year is a special honor,” said David Rizzo, President of the Asia Pacific Region for Teleperformance. “It inspires all of us to stay completely focused on the wellbeing of our people, our clients and the communities where we live and work. We also recognize that because we are the global leader, we have a special obligation to help advance our industry as a whole by raising the performance bar. As one of the largest employers in the world, we thank the organizers for recognizing our passion, efforts and results.”

Daniel Julien, Chairman of the Board of Teleperformance, added, “We are both honored and humbled by this award which is mainly based on human factors. In fact, we work in an industry that does not always carry a favorable people management reputation. And so we see this international recognition as a validation of our efforts to set a new industry benchmark – both as employers and as socially responsible global citizens. We understand that our people are our greatest strength. There is a direct correlation between happy people who know they are valued and producing consistently excellent results for our clients. I again thank the organizers on behalf of the entire Teleperformance family – we know there is much more to be done and we remain fully committed to being a great place to work.”

Via EPR Network
More Telecom press releases

Personalized Communications Winner of the 2009 ATSI Award of Excellence

Personalized Communications (www.per-com.com) has been awarded the prestigious Silver Plus Award by the Association of TeleServices International, which is the largest trade association in the call center industry. Personalized Communications Inc. is the premier provider of call center and telephone answering services in the country.

Personalized Communications Winner of the 2009 ATSI Award of Excellence

The ATSI Award of Excellence was created as a way to reward companies in the teleservices industry for providing a high level of service to clients and callers, friendly receptionists, and apt consideration for the needs of companies and their clientele. Personalized Communications continues to garner the award year after year for their commitment to excellent service.

The company employs operators that handle each call with professionalism, care, and attention to detail. They ensure clients receive service that treats customers with respect so that the business relationship stays strong into the future and it becomes possible to cultivate repeat business. Making every caller feel special is what sets Personalized Communications apart from the competition and continues to help them win awards.

ATSI gives out its annual Award of Excellence based on evaluations made by independent judges contracted by the organization to conduct a thorough evaluation of Call center services across the United States. The analysis is carried out over a period of
six months and takes into consideration such attributes as courtesy, response time, accuracy, and overall service. The company that scores more than 80% or higher in all categories is given the Award of Excellence.

Founded in 1942, the Association of TeleServices International started off as a nationwide trade association for live answering services. Today the organization caters to teleservices companies of all types, including call centers, contact centers, inbound telemarketing such as data and order entry, paging, voice messaging, emergency dispatch, fax and Internet services, and other essential services.

Personalized Communications has scored higher than the competition six years in a row, earning the company the Award of Excellence and the well-deserved recognition that comes with the presentation of the highly coveted honor.

They have earned a reputation for superior customer service that takes each client’s unique requirements into consideration, as well as for the use of cutting edge technology and the employment of skilled professionals in the field that are highly trained to deal with a wide range of different professional circumstances.

For more information about acquiring call center services, call 1-800-317-4567 or visit www.Per-Com.com.

Personalized Communications has been a leader in the Inbound call center industry for almost thirty years. Serving a variety of clients and businesses throughout that time, the company provides a 24 hour a day Telephone answering service that is personalized and caters to the needs of every client, whether large or small. They use state-of-the-art technology to meet the many diverse challenges facing the world of call centers and communications. In addition, the company prides itself on a sense of professionalism that can’t be found with other inbound call centers and telephone answering services. Personalized Communications is committed to providing a stellar service that is way ahead of the competition in terms of reliability, service, and technology. Their live telephone answering service and help desk are unrivaled in the industry.

Via EPR Network
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Award Winning Call Center Services By Personalized Communications, Inc

Personalized Communications, Inc The Association of TeleServices International (ATSI) is a national trade association that was founded in 1942. They represent live answering services and honor those businesses with awards that provide outstanding telephone answering service.

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The exclusive Awards of Excellence are determined by the quality and level of service for all aspects of the call. The caller must be considered first during the entire call and the caller must be believe that they are either the most important person to the operator or that the caller’s problem is the most significant issue for the operator on the other end of the line. Businesses that use call center services understand that the way the operator manages every call from start to finish is extremely significant in building customer relationships and in the determination for the successful attainment of repeat business. Regardless of the circumstances a caller should always be provided high quality service by attentive and undistracted operators.

In order to evaluate a Telephone answering service or inbound call service, ATSI contracts with independent judges in order to assess services throughout the United States over a six month period. The metrics employed include: courtesy, response time, accuracy and overall customer service. Call center services receiving a score of 80% or more in all categories is awarded the Award of Excellence.

Personal Communications, Inc was awarded the 2009 Silver Plus Award of Excellence for their consistently reliable and high quality service by ATSI. It is a significant milestone that helps to assure businesses that Personal Communications, Inc provides excellent call center services.

In part, much of Personal Communications, Inc success has come from their complete and through training program. Employees are not only expected to meet a high standard of customer service prior to customer contact, but they are also required to maintain the high standard throughout their employment. The training program is continual, which includes customer service skills training as well as technology-related training for optimal equipment use.

For more information regarding Personal Communications, Inc. visit their website at http://www.per-com.com.

Personal Communications, Inc is a premier 24 hour a day 7 day a week call center services business. With over thirty years in the industry, they act as an Inbound call center with a full range of flexible Call center services that can be personalized to particular business needs. They are committed to impeccable customer service.

Via EPR Network
More Telecom press releases

Welcome to EPR Telecom News

EPR Telecom News is a new blog, part of EPR Network, that is going to be focused on and will be covering the telecom news and stories from press releases published on EPR Network.

EPR Network (EPR stands for express press release) is one of the nation’s largest press release distribution networks on Web. The EPR’s nationwide network includes 12 State based PR sites, one major PR forum and a number of industry specific PR blogs and what started as a hobby on Internet years ago turned out to be a rapidly growing business today. EPR Network is also known as one of the most trusted (human optimized, published, edited and monitored, spam/scam/low quality PR content free) PR sites on the web with more than 10,000 company and individual press releases distributed per month. EPR Network is putting your press releases on top of all major search engines’ results and is reaching thousands of individuals, companies, PR specialists, media professionals, bloggers and journalists every day.

EPR Network has thousands of clients around the world including global 500 corporations like Hilton Hotels, Barclays Bank, AXA Insurance, Tesco UK, eBay/Skype, Emirates, just to name a few. The network’s PR web sites are currently reaching from 150,000 to sometimes 500,000 unique visitors per month while our viral reach could possibly go to as much as 1M people per month through our presence across various social media sites. EPR Network was established in 2004 and as of May 2008 it had more than 800,000 press releases (pages) published on its network.

If you have a press release to be distributed, you can do it over here: press release distribution