Category Archives: Telecom Research

U.S. Company Turns to BRAZIL to Advance New Technology

We Don’t Make the Smartphone…We Make it Smarter, Safer, Courteous and Compliant.

With a registered bill on the table, U.S. based Try Safety First (TSF) is deploying time, talent and resources into Brazil to advance its new mobile phone protocol technology. With its white paper being published in more than twenty-four countries across the globe, it is Brazilwhere TSF is looking to launch.

When asked why Brazil , TSF CEO John Fischer said, “TSF is eager to work with all governments and strategic partners to advance our patent-pending protocol technology. But to date, it is the congressional leaders of Brazil who have demonstrated the greatest desire and responsiveness to tackle the serious cell phone problems in their country.”

According to the World Health Organization, environment specific (prisons, court rooms, classrooms, in flight and behind the wheel) cell phone problems are costing theworld’s top industrialized countries between one and three percent of GDP. Fischer agrees societal cell phone problems are dynamic, devastating and very costly. But he also expands the statement by saying they can easily be eradicated with the implementation of TSF protocol technology.

TSF is the world leader for mobile device protocol development. According to Fischer, the advancement of TSF’s protocol technology will provide an optional tool for parents, teachers, judges, wardens, pilots and employers to easily eliminate cell phone problems within their respective environments. TSF’s primary objective is to establish a uniform global standard throughout the wireless industry to increase the functionality of mobile devices to provide simple solutions to remedy grand societal problems.

For more information on TSF technology or for investment opportunities, please visit http://trysafetyfirst.com.

Via EPR Network
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Live Trial of GPS Satellite Location Equipment Pronounced Fit For Purpose by Argyll

Following his recent attendance at the Scottish Tele-Healthcare summit, held within Aldourie Castle in Inverness and hosted by Highlands & the Islands Enterprise, Tom Morton, CEO of Argyll, realised that whilst there was a clear appetite within clinicians and care providers for the exploration and possible adoption of new mobile technology to improve and extend the quality and levels of care being delivered to service users, there was no real appetite for the risks associated in trialling such equipment.

Consequently Tom decided to conduct a trial himself by travelling the length of the new Hadrians Wall National Trail that runs from Wallsend in North Tyneside and Bowness-on-Solway in Cumbria, a distance of approximately 84 miles and that follows the original path of the Roman wall built between AD100 and AD160 through city streets, suburban residential areas, small rural villages and the open countryside.

Tom (46) was accompanied on the trip by Michael Johnson (60), a long-standing family friend. The duo set off at 2pm on Friday 6th August with an aim to complete the trail within 4 days. A Smartcare GPS device, containing a mobile phone, global positioning system (GPS), fall detection sensor and an SOS button to summons assistance placed inside each of their rucksacks. Both devices were linked to a 24/7 monitoring facility to handle any alarms raised. In order to test the mobile phone coverage, one device was connected to O2 and the other to Orange/Everywhere.

Both devices were configured to use GPS to trace positions over a maximum of 16 hours each day between 0600 and 2200 hours and to plot their exact positions at intervals of 10 minutes. Individual device ‘wake up’ times were also staggered to commence their reporting 5 minutes apart. Position reports were displayed, via the internet, on a familiar Google® map where friends, family and colleagues were able to visit the Argyll company website and view the intrepid duo’s progress.

Via EPR Network
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Broadband Customers Fork Out GBP6 Million Calling For Help

2009 has been another flourishing year for the broadband industry, with consumers spending a whopping GBP2.6 billion on their service. And yet a survey of over 12,000 customers reveals that all is not well in broadband-land when it comes to getting help when things go wrong. Only 1 in 2 broadband customers (55%) are satisfied with the technical support offered by their broadband company and nearly GBP6 million a year is spent calling technical helplines.

In fact, a staggering 16 million calls are made to technical support lines every year, with calls lasting an average of 17 minutes. However, while a number of broadband firms now offer free calls to technical support, at least 1 in 3 customers (36%) still face charges of up to 10p per minute, on top of a 9p call set-up fee, costing up to GBP1.75 for the average phone call.

According to the uSwitch.com survey, nearly six million broadband customers have called for technical help over the last year, with network connection problems cited as the most common complaint – when a broadband service fails to work or is frequently cut off.

General service interruptions are a common complaint for over one million customers, and a further million have reported problems with their wireless router. Customers usually have to call technical helplines at least twice to fix the same problem – just 4 out of 10 customers (41%) have successfully resolved a problem in just one call.

Table 1

Main reasons for calling technical support

1. Network connection problems (37%)
2. Service interruptions (18%)
3. Wireless router problems (17%)
4. Set-up problems (8%)
5. Issues with speed (6%)
6. Other / don’t know (14%)

Source: uswitch.com

Shockingly, customers spend over a third of their time on the phone waiting to be put through to an advisor. On the average 17 minute call customers report being left waiting on hold for six minutes. There are significant differences in call wait times between the broadband companies: O2, which came top for technical support in the survey with 75% satisfied, keeps customers waiting an average of two minutes to speak to an advisor, while TalkTalk, with 56% satisfied, keeps customers waiting an average of 12 minutes. Orange and Tiscali customers were the least satisfied with technical support with scores of 42% and 47% respectively.

Via EPR Network
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The Proposed Merger Of Orange And T-Mobile Will Create The UKs Largest Mobile Phone Company Serving A Total Of 28 Million Customers

The proposed merger of Orange and T-mobile will create the UKs largest mobile phone company serving a total of 28 million customers, swiftly relegating O2 and Vodaphone to second and third place in the market. In the immediate future, this could spell good news for consumers and should serve to create fierce competition amongst, what will become, three major providers. However, going forward this completely changes the landscape of mobile phone industry in the UK, with just three organisations dominating around 90% of the industry.

Jason Glynn, communications expert at uSwitch.com, comments: “On the surface this could be perceived as fantastic news for mobile phone customers in the UK. Merging these two companies will ‘plug the network gap’, ultimately providing a flawless network coverage across the country for these consumers. With a combined 37% market share, this new major player will now have every opportunity to provide some really competitive deals and give the UKs lethargic mobile phone industry the wake-up call it needs.

“Generally speaking, having just three organisations dominating 90% of one sector is not always a positive move. However, the mobile phones sector is one of the few that will actually benefit from this. This new organisation will not have to make huge investments into customer acquisition and all funding can be ploughed into investment into new services, exploiting new technologies and competing more aggressively with O2 and Vodafone. T-Mobile has been struggling to compete against its larger rivals for some time and last month admitted it had lost 87,000 UK customers in the three months to the end of June so this couldn’t come at a better time for them.

About uSwitch:
uSwitch.com is a free, impartial online and telephone-based comparison and switching service, helping consumers compare prices on gas, electricity, water, heating cover, home telephone, broadband, digital television, mobile phones, personal finance products and car insurance.

Via EPR Network
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66% of Mobile Phone Users Risk High Overseas Charges Just by Switching Their Phone On

uSwitch.com is urging mobile phone users to wise up on overseas charges, after research revealed that over four in ten Brits (43%) have been shocked by an expensive phone bill when they’ve returned from a holiday abroad. And it’s not just the chatterboxes who have to worry – 66% of people risk running up overseas charges just by switching their phone on:

66% of Mobile Phone Users Risk High Overseas Charges Just by Switching Their Phone On

  • Liable for overseas charges: 33% keep their phone switched on most of the time while abroad even though they don’t intend to use it, while 26% switch on occasionally to check messages
  • Wasting money: 8% switch their phone on when they land just to check it’s working– their phone will automatically be liable for overseas charges
  • Caught out: 42% are unaware that they can be charged for someone leaving them a voicemail while they’re abroad – one in ten (10%) don’t know they can be charged for picking up voicemail messages when abroad
  • In the dark: 85% of mobile phone users aren’t sure what they are being charged for calls and texts while abroad despite new EU pricing guidelines coming into effect from 1st July 2009
  • 50% have never asked their provider about a roaming package for cheaper calls abroad and 75% have never used an international SIM card.

Consumers risk running up large mobile phone bills while abroad, because they are in the dark about overseas charges, according to new research from uSwitch.com, the independent price comparison and switching service. Even though 91% of people take their mobile phones with them abroad on holiday, 85% aren’t sure what they are being charged. And, despite best efforts to limit the impact of overseas charges, many are falling into little known, but avoidable, traps. As a result, over four in ten people (43%) have been shocked by an expensive phone bill when they have got home from holiday.

Most consumers are aware that making calls on their mobile while abroad can cost a small fortune so 80% try to keep it to the bare minimum. To limit the impact, over a quarter of people (27%) take their phone for emergency use only, while 18% pick up calls and texts but won’t make any calls themselves. As a result, 46% of people only make one or two calls while away.

They may think they are being careful, but in fact 66% of mobile phone users are unwittingly opening themselves up to higher overseas charges – just by switching their phone on. This is because the minute you switch on abroad and your phone registers onto a local network you will be billed at overseas rates – you will have to pay to receive calls, for someone leaving you a voicemail message and to pick up voicemail messages. You are liable for overseas charges even if you don’t actually make any calls yourself – bad news for the third (33%) of people who keep their phone switched on most of the time, even though they don’t intend to use it.

As a result, cash conscious consumers are getting caught out. Those who turn their phone on sporadically to check messages (26%) are at risk of clocking up unexpected overseas charges even if they switch their mobile straight back off again. More worryingly, people who turn their phone on just to use the camera or alarm clock (6%) or to simply check that it is working after getting off the plane (8%) are also making themselves liable.

The biggest sting in the tale is for those who get voicemail messages while their phone is registered as being overseas. Not only are they charged at overseas rates for the message being left, but they are then charged again at overseas rates for picking the message up.

People who make calls while overseas don’t fare any better. New EU guidelines effective from 1st July 2009 state that the maximum a mobile phone provider can charge for services in Europe is:

  • 37p per minute to make phone calls
  • 16p per minute to receive phone calls
  • 9p to send a standard text message.
However, only 15% of people can correctly identify the maximum that can be charged for making a call while abroad, with 34% underestimating the charges. Moreover, 61% of people believe that they are charged for receiving text messages while abroad when this is actually free.

Steve Weller, communications expert at uSwitch.com, says: “When it comes to taking a mobile phone abroad on holiday, consumers have to ‘know before they go’ if they don’t want to be hit with unexpected charges. As soon as your phone is switched on abroad the damage is done – it is registered to a local network and starts to incur overseas charges, even if you switch it straight back off again. This means that you pay to receive calls, make calls, for people to leave you a message and to pick up that message – all at higher overseas rates.

Via EPR Network
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Telecom Expense Management Industry Association (TEMIA) Reports 20% Growth and It Begins International Expansion

The Telecom Expense Management Industry Association (TEMIA) (http://www.temia.org), the authoritative voice for the Telecom Expense Management (TEM) industry, today announced that five new companies have joined the association. More new member signings are expected with recent program expansion and a reduction of membership fees that demonstrates the financial strength of TEMIA.

In today’s cost conscious environment, enterprises are actively seeking help from TEM providers. “A TEM provider’s membership in TEMIA should be a strong consideration for any organization evaluating TEM solutions. TEMIA membership indicates thought leadership, an investment in the future of effective TEM solutions, and a long term commitment to the TEM market,” said Al Subbloie president and CEO of Tangoe (http://www.tangoe.com) one of the original founders of TEMIA.

The TEM market is growing as more organizations learn about the opportunity to improve supply chain management for telecom expenses and reduce expenses through optimizing inefficient processes. “TEMIA is ideally positioned to drive adoption of key performance benchmarks and metrics across the industry. We are eager to contribute to that effort in a meaningful way,” said David C. Snow, Vice President, Customer and Field Operations for Cerylion (http://www.cerylion.com).

While many of TEMIA members are competitors, they recognize the value that an association can bring. TEMIA is well positioned to help enterprises and TEM providers by developing industry standards for electronic bonding, electronic billing, and augmenting overall service quality. “TEMIA is the foremost organization leading the efforts of creating awareness for Telecom Expense Management at enterprises. It provides a platform to discuss telecom billing issues and standards. It also provides a framework for members to improve the overall TEM industry,” said Pankaj Gupta (PJ) President and CEO of Amtel. (http://www.amtelnet.com).

TEMIA occupies a niche that does not compete with other analysts or firms that offer educational programs. “We believe that our joining TEMIA is essential to our business future for two reasons: to cooperate with and learn from respected competitors and to work more closely to insure that the TEM industry develops real industry metrics to better service all clients,” said Joseph B. Chopek, President, Avalon Global Solutions Inc. (http://www.avalonglobalsolutions.com)

“The number of providers that offer some form of a TEM or TLM solution keeps growing; end-users need industry standards to assess and evaluate the viability of these solutions. I am encouraged by TEMIA’s accomplishments over the past twelve months towards its mission of developing and promoting industry standards. TEMIA is now well positioned to guide this growing industry for years to come,” said Troy McCracken CEO of Spectrum, Inc. (http://www.3spectrum.com)

The association is also expanding overseas with the recent addition a member with headquarters in France and new signings expected from other firms based in Europe, Latin America, Canada, India, and Asia. “We joined to learn from other companies, share our practices, and help promote TEM standards in Europe,” stated Shahram Sharif, Vice President of Global Strategy and Business Development, for Anatole (http://www.anatole.fr).

“TEMIA is shaping the future of the industry, and we are pleased these organizations have decided to join us in that effort,” said David C. Perdue, TEMIA membership chairman and CEO of Asentinel (http://www.asentinel.com).. “As the authoritative voice for the TEM industry, TEMIA offers companies significant resources and advocacy, while educating potential customers about the value of TEM.”

 

TEMIA, the Telecom Expense Management Industry Association, was founded in late 2006 by the country’s largest Telecom Expense Management (TEM) service providers that cumulatively manage $31 billion of telecom and data spend. TEMIA’s mission is to raise awareness and knowledge of the benefits of TEM solutions, to improve the quality and value of TEM solutions through the development and promotion of industry standards, and to cultivate shared industry knowledge among TEM providers, business partners, telecom service providers, and enterprise clients. For more information about TEMIA, please visit, http://www.temia.org/ or contact info@temia.org.

Via EPR Network
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Welcome to EPR Telecom News

EPR Telecom News is a new blog, part of EPR Network, that is going to be focused on and will be covering the telecom news and stories from press releases published on EPR Network.

EPR Network (EPR stands for express press release) is one of the nation’s largest press release distribution networks on Web. The EPR’s nationwide network includes 12 State based PR sites, one major PR forum and a number of industry specific PR blogs and what started as a hobby on Internet years ago turned out to be a rapidly growing business today. EPR Network is also known as one of the most trusted (human optimized, published, edited and monitored, spam/scam/low quality PR content free) PR sites on the web with more than 10,000 company and individual press releases distributed per month. EPR Network is putting your press releases on top of all major search engines’ results and is reaching thousands of individuals, companies, PR specialists, media professionals, bloggers and journalists every day.

EPR Network has thousands of clients around the world including global 500 corporations like Hilton Hotels, Barclays Bank, AXA Insurance, Tesco UK, eBay/Skype, Emirates, just to name a few. The network’s PR web sites are currently reaching from 150,000 to sometimes 500,000 unique visitors per month while our viral reach could possibly go to as much as 1M people per month through our presence across various social media sites. EPR Network was established in 2004 and as of May 2008 it had more than 800,000 press releases (pages) published on its network.

If you have a press release to be distributed, you can do it over here: press release distribution