Plusnet Achieves Third Consecutive Which? Recommendation

Plusnet, the UK home phone and broadband supplier, has received its third consecutive recommendation from Which? – the largest independent consumer body in the country.

Plusnet broadband has been given a four star rating for connection reliability, value for money, customer service and ease of set up and has been named as a “Which? Recommended Provider”.

To become a “Which? Recommended Provider” a product must receive an overall score of at least 70% in their consumer survey and get an average or above ratings for all other aspects of service. Close to 600 Plusnet customers were questioned in the survey and gave Plusnet broadband an overall score of 73%. This is a hat-trick title for Plusnet who has previously gained the status in August 2011 and March this year.

Jamie Ford, Plusnet CEO said: “It is great to be recognised for the combination of value for money and high quality service which we consistently offer our customers. To get this recommendation for the third time running, based on genuine customer feedback, is testament to the improvements we have been making at Plusnet.

“We continue to offer 24/7, free phone UK support and in the last year we’ve set up specialist teams that focus on the most common customer concerns. Whether it is enabling someone to get the best connection speed or prevent latency on time sensitive services such as on-demand TV, we can now give specific and individual advice to ensure the best possible experience.”

Plusnet has already won four uSwitch Broadband Awards this year, claiming the ‘Best Customer Rated Broadband Provider’, ‘Best Value Home Broadband’, ‘Most Reliable Service’ and ‘Most Likely to be Recommended’ categories. It has also gained industry accolade this month winning ‘Best Consumer Fixed Broadband’ at the Internet Service Providers Association (ISPA) awards.

With 24/7 call centre support based entirely in Sheffield and free to call from a UK landline, all advisors are technically trained, do not work from scripts and look to resolve any problems first time. For more information on Plusnet, go to www.plus.net

Via EPR Network
More Telecom press releases

SES-5 To Provide Fresh Satellite Capacity In Multiple Frequency Bands

SES S.A. (Euronext Paris and Luxembourg Stock Exchange: SESG) has announced that the SES-5 satellite has roared into space on board an ILS Proton Breeze M booster. After a 9-hour, 12-minute mission, the Breeze M upper stage of the Proton rocket successfully released the SES-5 satellite directly into geostationary transfer orbit.

The SES-5 satellite was designed and built for SES by Space Systems/Loral (SS/L), a leading manufacturer of commercial satellites. The spacecraft, to be positioned at the orbital slot of 5 degrees East, features 36 active Ku-band transponders and up to 24 active C-band transponders. SES-5 has two Ku-band beams, one serving customers in the Nordic and Baltic countries and one serving Sub-Saharan Africa, as well as two C-band beams, one with global coverage and one with hemispheric coverage over Europe, Africa and the Middle East. The satellite provides Ka-band uplink capability, allowing for flexible operations between Europe and Africa. SES-5 is designed to deliver high performance and extensive coverage for Direct-to-Home (DTH) services, satellite broadband, maritime communications, GSM backhaul, and VSAT applications in Europe, Africa and the Middle East.

SES-5 also features the L-band payload for the European Geostationary Navigation Overlay Service (EGNOS). The EGNOS payload, which was developed for the European Commission (EC), will help verify, improve, and report on the reliability and accuracy of navigation positioning signals in Europe.

Romain Bausch, President and CEO of SES, declared: “SES-5 marks the second successful ILS-Proton launch in 2012 for SES and the third SES satellite delivered by Space Systems/Loral in the last ten months. SES-5 furthermore hosts the EGNOS payload for the European Commission. The powerful new satellite enters the global SES fleet as Number 51. We would like to thank the launch teams of Space Systems/Loral, ILS, Khrunichev and SES for their dedicated work that ultimately ensured total mission success. We would also like to thank the European Commission for entrusting SES with the EGNOS hosted payload. After thorough in-orbit testing, SES and its customers can now look forward to SES-5 providing new, state-of-the-art satellite capacity across Europe, Africa and the Middle East.”

European Commission Vice-President Antonio Tajani, responsible for Industry and Entrepreneurship, said: “This new EGNOS launch demonstrates the Commission’s commitment to providing positioning signals with the highest possible accuracy to citizens and businesses in Europe. This opens up a multitude of business opportunities, today and in the future, especially when EGNOS will start working with Galileo when Galileo becomes operational in 2014.”

Frank McKenna, President of ILS, said: “ILS and SES have a partnership that spans 16 years, starting with the very first ILS Proton launch with SES’ Astra 1F satellite. Since that time, ILS Proton has launched 21 of SES’ satellites, which provide telecommunications services for their diverse customer base across the globe. We are honoured to launch the powerful SES-5 satellite for SES, including the EC hosted payload to enable the upcoming deployment L-band to serve the EGNOS system in Europe. We look forward to performing all of our future ILS Proton launches with SES and contributing, with outstanding value and schedule assurance, to their expansive fleet.”

Via EPR Network
More Telecom press releases