Teleperformance Wins ‘BPO Employer of The year’ Award

Teleperformance, the world’s leading provider of outsourced customer experience management, is pleased to announce that it was awarded the “BPO Employer of the Year” during the Fifth Annual International ICT Awards – Philippines 2011. The award was accepted by David Rizzo, Teleperformance’s President of the Asia Pacific region at an event held recently in Metro Manila.

Oscar Sañez, CEO of the Business Processing Association of the Philippines (BPAP), stated, “Teleperformance is the company that best exemplified excellence to earn this award. The criteria we used to determine the winner is multi-dimensional and rigorous to say the least. I was particularly impressed with both the scope and depth of Teleperformance’s excellent Human Resources programs. They use comprehensive HR metrics to track and manage performance far beyond the norm we usually see. The degree of employee involvement integrated into Teleperformance HR programs and their overall operating environment is exceptional. All of these factors make a positive difference between just being good and being great. We congratulate Teleperformance on this outstanding achievement.”

“Being the BPO Employer of the Year is a special honor,” said David Rizzo, President of the Asia Pacific Region for Teleperformance. “It inspires all of us to stay completely focused on the wellbeing of our people, our clients and the communities where we live and work. We also recognize that because we are the global leader, we have a special obligation to help advance our industry as a whole by raising the performance bar. As one of the largest employers in the world, we thank the organizers for recognizing our passion, efforts and results.”

Daniel Julien, Chairman of the Board of Teleperformance, added, “We are both honored and humbled by this award which is mainly based on human factors. In fact, we work in an industry that does not always carry a favorable people management reputation. And so we see this international recognition as a validation of our efforts to set a new industry benchmark – both as employers and as socially responsible global citizens. We understand that our people are our greatest strength. There is a direct correlation between happy people who know they are valued and producing consistently excellent results for our clients. I again thank the organizers on behalf of the entire Teleperformance family – we know there is much more to be done and we remain fully committed to being a great place to work.”

Via EPR Network
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Firstnumber.co.uk offers Brits an affordable way to keep in touch with friends and family in Thailand during Thai new year

A UK based cheap international call provider has pledged to help people living in Britain keep in touch with family members and friends in Thailand as the country begins its new year celebrations.

Www.Firstnumber.co.uk currently offers over 250 access codes that allow consumers to make cheap international calls at a heavily discounted rate; Thailand is just one of the countries serviced by the company.

Traditionally celebrated from the 13th – 15th of April, the Songkran festival now features week-long street parties and water fights.

Celebrations in the northern city of Chiang Mai run for most of the month and are extremely popular amongst travellers and tourists looking to immerse themselves in Thai culture as well as finding a rather unconventional way to cool down from the intense heat.

Firstnumber.co.uk spokesperson Andy Steele hopes the service – which allows callers to dial landlines and mobiles for just 1p a minute – http://www.firstnumber.co.uk/en/cheap-international-calls/cheap-calls-to/thailand/ – will allow individuals based in Britain to wish loved ones a happy new year.

“Songkran is a really exciting time of year to visit Thailand, not just for the great weather but for the party atmosphere that runs from north to south for most of April.

“Needless to say, Thailand is a particularly popular destination for tourists during April and it’s understandable that family and friends will want to keep in touch with loved ones during their travels or perhaps wish Thai residents a happy new year too.”

Firstnumber’s service is currently one of the cheapest on the market by offering more generously discounted calls than many of its competitors with calls to landlines and mobiles both priced at 1p a minute.

Firstnumber works by providing callers with a discount code with is placed at the start of the number they wish to call. The code then applies the discount to the call from the offset, allowing callers to save tens of pounds in comparison to a standard BT line.

In celebration of Songkran, Firstnumber have put together a Thai-inspired feature – http://www.firstnumber.co.uk/en/news/say-suk-san-wan-songkran-happy-songkran-day-thai-n/

Via EPR Network
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BT Business Direct Boosts Small Business Productivity with New Range of Unified Communications Products

Business IT supplier now stocks the perfect solution for smaller businesses to unify their communications and bring together data, voice, messaging and wireless, helping to increase productivity and respond to customers more efficiently.

BT Business Direct, known for being a one-stop solution for Business IT and communication essentials such as business laptops and business telephone systems, have added the impressive Cisco Unified Communications 300 Series, model UC320W, to its wide range of small business ICT solutions. This easy-to-use, affordable solution lets a small business take advantage of IP telephony to reduce phone costs, boost employee productivity, and create a more collaborative company. Able to unify a company’s communications and increase productivity the Cisco Unified Communications 320W is the perfect answer from the industry-leading Cisco brand.

BT Business Direct knows that businesses of all sizes need to be able to communicate effectively not only internally, but also with their customers. With the many different communication methods that form part of any business, it make life a lot simpler to have them all tied together in one device, and that’s where the Cisco UC320W comes in.

Neil Hale, Networking Category Manager at BT Business Direct said, “Cisco is one of our leading brands for workplace communications, this latest product brings everything together and allows easy management of analogue and IP phones as well as the latest wireless products.”

“With the ability to connect up to 24 users to one unit, the Cisco UC320W is the perfect solution for small businesses that need to ensure contacts and resources are accessible from anywhere. We also have a number of compatible Cisco products such as the Cisco Unified IP Phones that can connect right away.” Neil added, “Coming from a leading name such as Cisco means that the Cisco UC320W is not only going to be fit for purpose but that it will also be fully supported for three years by the Cisco Small Business Support Service, providing extra peace of mind for business owners and IT support staff.”

The Cisco UC320W is now available from BT Business Direct, and is currently selling at£449.99 (excl. VAT). A range of compatible Cisco equipment is also available at low prices, making adding to or setting up a new network and communications more affordable and easier to achieve by visiting BT Business Direct.

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