HughesNet Launches $100 Nationwide Referral Rewards

HughesNet, the nation’s leading provider of remote broadband satellite network solutions for consumers, businesses and government, today announced the launch of its new “$100 Nationwide Referral Rewards Program.” The program allows current HughesNet customers in good standing to earn $100 for every person they recommend who signs up for a Hughes Net satellite system through Nationwide Satellite. Any current customer with an active account for more than 31 days can qualify for the $100 referral rewards. Rewards are distributed after the new customers have similarly signed up for the system through Nationwide Satellite and have maintained their account for more than 31 days.

The program was developed as a “thank you” to HughesNet’s most valued advertising source – its own customers. They realized that existing HughesNet customers refer many new customers to HughesNet. There is no better way to get the word out about HughesNet than by word of mouth from happy consumers. So, the Nationwide Satellite Referral Rewards Program was developed to encourage and reward current customers for bringing in new business.

With the program in full swing, now there is no need for anyone to remain stuck with slow dial-up access to the internet. Hughes Net is a broadband internet access solution available to anyone, anywhere in the U.S. This includes small towns where cable, fiber or DSL is not available. All that is required for the satellite service to work is a clear view of the southern sky.

Indeed, lack of cable access is still a problem in many smaller, rural areas of America. Western states, such as Arizona, Nevada, New Mexico and even Texas have large areas of land where satellite access to the internet is the only practical method other than by telephone.

Customers looking to sway their friends on signing up for HughesNet have plenty of advantages to recommend. HughesNet uses advanced, two-way satellite technology for its web services. The result: Super-fast, always-connected reception. Dialing up, logging on and waiting around are completely eliminated.

HughesNet allows its members to surf the internet at incredibly fast speeds. Speed is vital these days, especially when working from home or managing a small business from anywhere.

Hughes Net offers a variety of advantages:
• Two-way, always-on Internet connection
• Surf and open web pages instantly
• Download large files in minutes, not hours
• Enjoy Internet music and video
• Network to multiple computers
• Plans for Home or Business use from $59.99/mo
• Customers can Get started today for as little as $99 down
• HughesNet is fully compatible with Windows and Macintosh operating systems
• Service available everywhere – especially areas with no cable or DSL service

With high-speed, wireless satellite internet from HughesNet, users are not subject to deciding whether to use the internet or talk on the phone. They can finally do both, and join nearly everyone else in America who appreciate high speed convenience.

Submitting a HughesNet $100 Referral Reward to Nationwide Satellite is easy. The current customer simply fills out the online customer referral form at Nationwidesatellite.com. Or, a referral form can also be printed out and mailed to Nationwide Satellite.

Marley Masters is a Nevada-based author of articles regarding the telecommunications industry, especially with HughesNet. He has written various articles in the past for HughesNet and similar companies for many years.

He is the recipient of several awards for high-tech writings and his work as appeared in many major industry and consumer journals. He is also a fiction writer and frequently writes about the effects of the internet and satellite communication on human civilization. Mr. Masters is married to Joan Masters. They have three children, Ian, Ellen and Roy, as well as two German Shepherds and a Siamese cat named Elmo.

Via EPR Network
More Telecom press releases

Shoppers Vote For Tesco Mobile As The Number One Network

Tesco Mobile has once again proved that it puts customers first by beating all other leading networks to scoop the top position in the prestigious mobile satisfaction survey from Which? Magazine for the fourth year in a row.

tesco-mobilenetwork

The authoritative survey of over 5,000 people found that Tesco Mobile was the favourite mobile operator for Pay as you go, with customers nominating the network for services including its wide handset range, affordable tariffs and exceptional customer service.

Tesco Mobile’s handsets were also applauded with the Nokia 2610 highlighted as ‘cheapest best buy’ and the Nokia 5310 as ‘best buy under £80’.

Tesco Mobile’s Pay as you go tariff which rewards customers with free triple credit, was also given a special mention by Which?, who called it the ‘best top-up incentive’, beating other mobile networks’ top up bonuses for value.

The Which? report is backed up by other recent mobile surveys including the 2009 Aura Mobile Customer Survey which selected Tesco Mobile as the top operator for customer satisfaction.

Lance Batchelor, Chief Executive Officer of Tesco Mobile and Tesco Telecoms said:

“This is a powerful endorsement for our brand and we are delighted that Which? members have voted for Tesco Mobile.

“Customer service is crucially important to mobile users who will often select their operator on the experience they have had. It’s great news for us that consumers have chosen Tesco Mobile over the other networks for four years in a row and shows that people are prepared to shop around to get the very best in customer care.”

About Tesco Mobile:
Tesco Mobile is a 50:50 joint venture between Tesco and O2. The company sells exclusively Tesco Mobile branded services in Tesco stores, online and through Tesco Direct, across the UK using O2’s technology and network. This partnership means the Tesco Mobile network currently covers 99% of the UK population. The service gives Tesco Mobile customers value, simplicity and choice, offering them simple, great value tariffs with rewards such as free credit, free sim cards and Clubcard points. Tesco Mobile has been voted as the number one mobile network for customer satisfaction by Which Magazine (May 09).

Via EPR Network
More Telecom press releases

The Steady Rise Of Tesco Mobile As A Mobile Player Took Another Leap Forward By Winning The Coveted “Credit Crunch Award” At The Recent Mobile Industry Awards

The steady rise of Tesco Mobile as a mobile player took another leap forward by winning the coveted “Credit Crunch Award” at the recent Mobile Industry Awards for the brand’s Triple Your Credit tariff.

tesco-mobilenetwork

The award was for the company that had delivered best value to customers in the current economic climate, and was judged on three criteria: most outstanding value; value that resonates with customers; and clear communication. Tesco Mobile beat off competition from Virgin Mobile, T-Mobile, Carphone Warehouse, Lebara Mobile, and Lycamobile who were all nominated in the category.

As well as a bigger range of products and in-store marketing, Tesco has offered promotions and deals that have taken the market by storm. In particular, the Pay As You Go deal that won the Mobile Industry Award was Tesco’s top-up £15, which was tripled to give £45 worth of credit. Similar top-up promotions turned £10 into £20, and £20 into £60.

The judges felt there was imagination behind the mobile phone deals, going beyond simply cutting prices. “For me, this is customer insight turned into a deal built around value,” said one judge. Another judge said: “It is so simple to understand, and especially with so many offers available, this is something that immediately pulls me in”.

The judges believed “triple your credit” was a simple concise, yet powerful tagline. “It is interesting that the attraction is the offer, rather than the price they are offering it at. That’s quite different in the current market,” said one judge.

The award win comes on the back of May’s announcement that Tesco Mobile topped the prestigious mobile satisfaction survey from Which? Magazine for the fourth year in a row, beating all other leading networks in the process.

A Tesco Telecoms spokesperson said: “This is an excellent achievement by the whole team, of which we should all be every proud. It goes to show what can happen when we put excellent customer insight together with fantastic execution.”

About Tesco Mobile:
Tesco Mobile is a 50:50 joint venture between Tesco and O2. The company sells exclusively Tesco Mobile branded services in Tesco stores, online and through Tesco Direct, across the UK using O2’s technology and network. The service gives Tesco Mobile customers value, simplicity and choice, offering them simple, great value tariffs with rewards such as free credit, free sim cards and Clubcard points. Tesco Mobile has been voted as the number one mobile network for customer satisfaction by Which Magazine (May 09).

Via EPR Network
More Telecom press releases

The Implementation Of A Multimedia Contact Centre Solution From NEC Philips Unified Solutions Helped Virgin Games Deliver 5 Minute Customer Response Time

Virgin Games, Virgin’s on-line gaming and casino offering announces an average email response time of less than five minutes to customers, following the implementation of a multimedia contact centre solution f r o m NEC Philips Unified Solutions.

The company went live with the new solution, which utilises the latest IP and contact centre technology f r o m NEC Philips, in November 2008 with the launch of its in-house Customer Support Team, beginning the process of replacing its previously outsourced customer support functions to ensure full ownership of and a better more streamlined customer experience.

With the new, dynamic all-in-one solution f r o m NEC Philips, which combines call, chat and email customer contact facilities to enable communication through a variety of preferred channels and improved customer experience, Virgin Games has seen a 200-300% improvement in service delivery.

In addition to a dramatic improvement in response times, Virgin Games has announced a drop in average abandonment rates to below 1%.

Operations Director Christina Thakor-Rankin explains, “Most companies consider 2-5% abandonment acceptable, however Virgin Games has proved that with a dynamic and cost-effective solution like the one offered by NEC Philips, a better level of customer experience has been made possible. Of course, at launch our volumes went through the roof and whilst we aim for First Contact Resolution wherever possible, the fact that some customer interactions require some investigation means that unfortunately it is not always possible to give an instant response. However, aside f r o m this and exceptional events, we treat all customer contacts irrespective of channel as ‘on demand’ and aim to respond accordingly, with an average combined response time of under five minutes. The challenge now is to maintain this level and ensure that our customer service delivery continues to improve in spite of a rise in traffic through the site – we remain quietly optimistic that we can sustain this esteemed level of service. “

The Virgin Games combined multi-media contact centre is a first within the Virgin Group, breaking away f r o m traditional telephony based applications and embracing new and evolving customer contact applications. Thakor-Rankin says, “We regularly compare ourselves against the industry standard and we’re really pleased to be able to say that our response rates are some of the very best out there, especially in the case of e-mails where we operate to a standard service level of minutes rather than hours.”

Commenting on the selection of NEC Philips, Thakor-Rankin says, “We must have looked at the best part of a dozen systems before we came across the NEC Philips solution. We were instantly impressed by the proposition, and NEC Philips has continued to demonstrate a thorough understanding of our business needs and a quality and dynamic solution that has revolutionised the way that we operate and pushed Virgin Games up the leader board.”

Thakor-Rankin continues, “Critical to the instant success of the new solution is that it is an all-in-one application. In the last five and a half months we have received 25,000 hits across all media, be it call, chat or email. Nevertheless, the system we are now running is so dynamic that our 24/7 contact centre, offering support for three distinctive products (poker, casino and bingo) including all query types and escalations, is staffed by 11 people against a perception that the minimum required is around 14. This is another metric by which we can demonstrate that we are running a more cost-effective service than our competitors, which in turn will enable us to offer a better service to our customers.”

The customer experience is critical both to an online business model such as Virgin Games and the Virgin brand, and relies on a cohesive and intelligent customer management processes. The intelligent solution f r o m NEC Philips is a critical element of the customer relationship management strategy at Virgin Games, and the company continues to work closely with NEC Philips to maximise the potential of the new system and to identify any further areas for improvement.

Thakor-Rankin concludes, “We are using the application f r o m NEC Philips to measure first time resolution as well as other key performance indicators, to better understand the customer experience and to continue to deliver improvements across all communication channels. We are delighted with the system and the service f r o m NEC Philips and we look forward to continuing our relationship with them.”

Virgin Games launched in June 2004 and has quickly established itself as one of the leading gaming websites in the UK. Virgin Games comprises four distinct offerings:

– Virgin Casino, part of the Wagerworks network, brings consumers classic casino offerings like blackjack and roulette, as well as great feature slots like Monopoly, Cluedo, Dungeons and Dragons Fortress of Fortunes(TM) and the highly popular MegaJackpots progressive games, with a seeding value of Pounds Sterling 1,500,000

– Virgin Poker, part of the Boss Media network, offers a huge array of games and content for beginners through to experienced pros Texas Hold emSeven card Stud Poker and more – as well as the most generous loyalty scheme in the industry

– Virgin Bingo, part of the Virtue Fusion network, offers cash prizes worth thousands of pounds in the progressive jackpots, as well as Virgin prize bingo and a range of unique Virgin Games bingo games.

Via EPR Network
More Telecom press releases

Millions of Households at Risk June 12 – DTV Converter Boxes

The Federal Communications Commission (FCC) has repeatedly issued notices warning that millions of households are still unprepared for the June 12, 2009, national deadline for conversion of free over-the-air television broadcasting from analog format to digital format called “DTV”. While most households across the USA receive television programming by cable or satellite, an estimated 20 to 30 million households today still depend on over-the-air broadcasting to receive their television programming. The FCC has advised that for these households to continue to receive free over-the-air DTV television programming after June 12 they must purchase and install a digital-to-analog set-top converter box, yet DTV Across America predicts that for many households a DTV converter box will not be enough to avoid reception loss. Many households will also need to upgrade their television antenna, or subscribe to satellite or cable service, to accomplish the DTV transition. Unless these households can successfully navigate the DTV transition, their primary source of entertainment and information for public safety, public health, homeland security and civic engagement will literally go dark after June 12.

DTV Across America (www.DTVAcrossAmerica.com) is ready to receive the millions of possible inquiries about the DTV transition, especially on and after June 12. DTV Across America is a public/private partnership organized to serve as an “honest broker” for citizens nationwide who need information and assistance about options to ensure television signal reception following the June 12 DTV transition. Our purpose is to provide all citizens with both “high touch” and “high tech” solutions, comprehensive information about the DTV transition process and turnkey services and discounted installation and equipment prices for broadcast reception options.

Households that currently receive free over-the-air television broadcasting should to go now to the DTV Across America website www.DTVAcrossAmerica.com to determine their risk of reception loss after June 12 and to explore antenna, cable and satellite solutions, or call the DTV Across America toll-free consumer information number 1-800-359-1299 for various reception options.

Via EPR Network
More Telecom press releases

Telecom Expense Management Industry Association (TEMIA) Reports 20% Growth and It Begins International Expansion

The Telecom Expense Management Industry Association (TEMIA) (http://www.temia.org), the authoritative voice for the Telecom Expense Management (TEM) industry, today announced that five new companies have joined the association. More new member signings are expected with recent program expansion and a reduction of membership fees that demonstrates the financial strength of TEMIA.

In today’s cost conscious environment, enterprises are actively seeking help from TEM providers. “A TEM provider’s membership in TEMIA should be a strong consideration for any organization evaluating TEM solutions. TEMIA membership indicates thought leadership, an investment in the future of effective TEM solutions, and a long term commitment to the TEM market,” said Al Subbloie president and CEO of Tangoe (http://www.tangoe.com) one of the original founders of TEMIA.

The TEM market is growing as more organizations learn about the opportunity to improve supply chain management for telecom expenses and reduce expenses through optimizing inefficient processes. “TEMIA is ideally positioned to drive adoption of key performance benchmarks and metrics across the industry. We are eager to contribute to that effort in a meaningful way,” said David C. Snow, Vice President, Customer and Field Operations for Cerylion (http://www.cerylion.com).

While many of TEMIA members are competitors, they recognize the value that an association can bring. TEMIA is well positioned to help enterprises and TEM providers by developing industry standards for electronic bonding, electronic billing, and augmenting overall service quality. “TEMIA is the foremost organization leading the efforts of creating awareness for Telecom Expense Management at enterprises. It provides a platform to discuss telecom billing issues and standards. It also provides a framework for members to improve the overall TEM industry,” said Pankaj Gupta (PJ) President and CEO of Amtel. (http://www.amtelnet.com).

TEMIA occupies a niche that does not compete with other analysts or firms that offer educational programs. “We believe that our joining TEMIA is essential to our business future for two reasons: to cooperate with and learn from respected competitors and to work more closely to insure that the TEM industry develops real industry metrics to better service all clients,” said Joseph B. Chopek, President, Avalon Global Solutions Inc. (http://www.avalonglobalsolutions.com)

“The number of providers that offer some form of a TEM or TLM solution keeps growing; end-users need industry standards to assess and evaluate the viability of these solutions. I am encouraged by TEMIA’s accomplishments over the past twelve months towards its mission of developing and promoting industry standards. TEMIA is now well positioned to guide this growing industry for years to come,” said Troy McCracken CEO of Spectrum, Inc. (http://www.3spectrum.com)

The association is also expanding overseas with the recent addition a member with headquarters in France and new signings expected from other firms based in Europe, Latin America, Canada, India, and Asia. “We joined to learn from other companies, share our practices, and help promote TEM standards in Europe,” stated Shahram Sharif, Vice President of Global Strategy and Business Development, for Anatole (http://www.anatole.fr).

“TEMIA is shaping the future of the industry, and we are pleased these organizations have decided to join us in that effort,” said David C. Perdue, TEMIA membership chairman and CEO of Asentinel (http://www.asentinel.com).. “As the authoritative voice for the TEM industry, TEMIA offers companies significant resources and advocacy, while educating potential customers about the value of TEM.”

 

TEMIA, the Telecom Expense Management Industry Association, was founded in late 2006 by the country’s largest Telecom Expense Management (TEM) service providers that cumulatively manage $31 billion of telecom and data spend. TEMIA’s mission is to raise awareness and knowledge of the benefits of TEM solutions, to improve the quality and value of TEM solutions through the development and promotion of industry standards, and to cultivate shared industry knowledge among TEM providers, business partners, telecom service providers, and enterprise clients. For more information about TEMIA, please visit, http://www.temia.org/ or contact info@temia.org.

Via EPR Network
More Telecom press releases