Tag Archives: Telecommunications

BroadSource EMU SaaS allows BroadWorks UC users to better manage the complexity of subscriber configuration information

LONDON, Mar-17-2017 — /EPR TELECOM NEWS/ — BroadSource Europe Ltd, a specialist global software development and telecommunications engineering company, today announced the launch of EMU SaaS (Software as a Service) platform for its existing and prospective European customers.

EMU, developed by BroadSource, allows global Service Providers, who utilise the BroadWorks™ UC platform, to better manage the day-to-day complexity of subscriber configuration information. EMU is already available in Asia as a SaaS and is now also available for European Service Providers via the EMU SaaS delivery model.

Fifteen years of telco engineering experience, coupled with today’s Cloud delivery technologies means that EMU can now solve Service Provider problems as a Cloud Service across Europe.

Haydn Faltyn, BroadSource co-founder and CEO noted, “We are so pleased to be launching EMU SaaS to our European customers. This technology is unique to the Cloud UC ecosystem. Our customers have been benefitting from EMU operating within their own environment or our Asian point of presence for a number of years now. This next milestone means that our European Service Providers customers can now also benefit from a subscription to EMU SaaS. The power of EMU is solving really practical, everyday problems for our customers and their Cloud UC environments based on BroadWorks™ technology. We are delighted with the feedback so far and excited to have EMU available in Europe

About EMU
EMU is an Extraction, Manipulation and Update (EMU) platform for Cloud UC developed by BroadSource and specialising in the BroadWorks™ platform. With just one click, Service Providers can:

  • EXTRACT every piece of information from their BroadWorks™ environment to audit, analyse or backup customer group configurations
  • MANIPULATE thousands of configuration attributes in seconds, preparing for migrations
  • UPDATE, en masse, configuration settings, saving hundreds of ‘clicks’ and many hours

Our European Customers
Using their own secure BroadWorks™ credentials, Service Providers and their partners can perform one or all of the services hosted within the BroadSource multi-tenanted, fully redundant EMU SaaS instance. EMU now performs many subscriber manipulation tasks that where once thought of as impossible. As Cloud UC subscriptions take over premise PBX numbers, EMU is perfectly positioned to allow the Service Provider to rapidly scale, contain operational costs and simplify the management of large volumes of subscriber configuration data. Service Providers in Europe now have an array of ‘every day use cases’ to better manage their BroadWorks ™ powered Cloud UC platform.

SOURCE: EuropaWire

New product launch: TechTable Pty Ltd announces the release of their flagship multi award winning product “TechTable” in the United States

DELIVERING ADVANCED SAFETY AND INCREASED PRODUCTIVITY TO THE TELECOMMUNICATIONS INDUSTRY.

Sydney, Australia, October 28, 2014 — /EPR TELECOM NEWS/ — The award-winning TechTable was officially launched in the US at the BICSI Fall conference and provides a portable, lightweight and sturdy work surface for communications technicians to safely and efficiently terminate fibre optic and copper communications cabling.

Installers of highly complex cabling projects have seen rapid advances and developments in termination technologies however there have been very little improvements in the cluttered and uncomfortable work environments.

By using the TechTable, installers can now perform tasks at waist height and easily rotate between standing and seated positions. The platform is height adjustable, stable and comfortable and allows technicians to temporarily mount a patch panels and components onto the table for faster loading, termination consistency and improved accuracy.

David McHarg, Managing Director of TechTable Pty Ltd commented “Installers are faced with fairly primitive working conditions, meaning that neck, shoulder and back pain is not uncommon. Often technicians sit on milk crates, or in the cabinet, and are squeezed into a confined spaces for hours at a time, I couldn’t help but think there must be a better way.”

After much of his own research, David formed a team consisting of OHS consultant Glenda Snoxall, ACT Safety Regulator and Ergonomist Richard Siddell and Peter McKay of Industrious Design to develop a solution. Following an in-depth risk assessment and report in accordance with the code of practice for the prevention of Musclo-Skeletal disorders 2007 the TechTable was designed to address the key features required from a health and safety aspect and ensured compliance with this code of practice.

Prior to commercial release, The TechTable was trialled by a number of communications and electrical service companies with feedback indicating that it not only offered a much more comfortable position than traditional installation methods, but also delivered far greater accuracy and speed. Testing also identified that manual handling risks were either eliminated or reduced, and the installer’s productivity was increased by up to 24%.

The TechTable is designed for easy daily transport inside a padded carry bag and the set-up time is less than one minute. The dimensions are designed to suit tight-fit positions in cluttered computer rack environments, telecommunications rooms and data centres.

Currently the Tech table is used throughout Australia and has successfully launched in the US. For more information, including product specifications and OHS/WHS data, visit TechTable (http://www.techtable.co)

Contact-Details: TechTable Pty Ltd / David McKenzie-McHarg
davidmcharg@techtable.co
M +61 (0) 407 815 101
T +61 (0) 280 067 559

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Help Spot and Avoid a Fake Mobile Phone for WCRD 2012

On World Consumer Rights Day (WCRD) 2012, consumers worldwide are reminded that they have the power to make the right choice and avoid fake or knock off mobile phones.

“People can inadvertently purchase a fake or sub-standard phone, through no fault of their own, by trying to find a cheaper price for a phone – especially on the internet,” said Michael Milligan, Secretary General of the Mobile Manufacturers Forum (MMF).

“Everyone wants to be able to buy a product at a good price. But unscrupulous suppliers are exploiting that desire for a bargain to sell products that are not what they claim, or that are just poor quality and perhaps even dangerous. To help consumers identify and avoid these fake or knock-off phones, genuine manufacturers have created the www.spotafakephone.com website.”

Most fake phones are counterfeit copies of genuine handsets, which steal intellectual property such as designs, technologies and trademarks to deliberately deceive consumers. Fake phones are also produced without government approval, safety testing or certification and are sold illegally on the world’s black markets.

“The global black market for fake handsets has grown rapidly over the past few years and is estimated to be in excess of 200 million devices every year,” Mr Milligan said.

“With counterfeiters imitating all facets of a phones appearance, including labeling, design and packaging, it can be hard to spot whether a phone is fake or genuine, so the mobile industry developed this website to help consumers identify fakes and make the right choice.”

“Often it is the sub-standard components, low quality manufacturing and poor performance that impact on consumers after they have already purchased a fake, especially in the area of consumer safety, and usually the consumer has no recourse with the supplier.”

“Another important benefit of buying a genuine phone is that original manufacturers stand behind the quality of their own products and provide important product warranties to consumers should problems arise after purchase.” Mr Milligan said

Consumers can do their part in helping to identify, report and avoid fake or knock off phones by going to: www.spotafakephone.com.

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IPTV Goes MLM – Triniti Communications Launching HD 1080p IPTV Future Of Television

Triniti Communications International will soon be unveiling Spirit Mobile, our international wireless phone service for both personal and business mobile phone customers that will literally change the way the game is played in the wireless phone service industry! Get Paid Marketing Prepaid Wireless HD 1080p IPTV Future of TV, Voip, Home Phone Service, Broadband Home Security AND High Speed Internet

And shortly behind the release of Spirit Mobile, we will be unveiling our new, revolutionary and exclusive MoIP international calling service called Spirit World that will allow you to make free international calls to 60 plus countries.

Triniti Communications Spirit Mobile’s answer to Verizon’s Motorola Droid and at&t’s Apple iPhone. The NeoIBall 5.75 by NeoI is a revolutionary Google Android-powered, 3G, global GSM/CDMA smartphone designed to give you all the power and sophistication you need for both your personal and business lives. And the best part of it all is that it is Nuclius Ready and well equipped to unlock the magic and power of Nuclius while you are on the go worldwide.

Triniti Communications International will set the new standard for the use of this technology in our lives as we continue to make the constant transition to a completely digital world. Instead of traditional marketing and advertising methods, our Family of Independent Representatives are the voice who will introduce people to Triniti Communications International.

Triniti Communications International the right Network Marketing opportunity coupled with the right products and services mix is the foundation for a virtually indestructible and highly profitable business model that companies who operate under the traditional business model simply cannot compete with.

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3CX Phone System 9 Goes Unified Communications With Video Support

3CX has released version 9 of its popular phone system for Windows. Version 9 is a significant upgrade that adds video support as well as enterprise features such as the ability to monitor remote PBX installations via 3CX Assistant and automatic remote installation and configuration of 3CXPhone and 3CX Assistant.

“3CX Phone System 9 is now a complete Unified Communications solution –We have added standards based video and support for smartphones as clients. At the same time we have added key enterprise features that widen 3CX’s appeal to larger companies”

“3CX continues to take market share and now has over 20,000 server installations worldwide. I expect that with v9 this number will grow dramatically.”

Video support
V9 allows single click set-up of video calls with other 3CXPhone users or with standards based video phones such as from Xlite, Yealink or Grandstream.

Android smartphone support
3CX v9 allows Android smartphone users to make and receive calls from anywhere using their extension. Android users just download the 3CXPhone for Android softphone and configure it to use their 3CX Phone System account.

Provisioning of 3CXphone and 3CX Assistant
Deploying and administering 3CXPhone and 3CX Assistant installations is now much easier via the provisioning feature. Phone System users can install the client apps by clicking on an HTTP link which will automatically install and configure them. Changes to the configuration, as well as software updates are automatically pushed out to the clients.

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BLADE Network Technologies Demonstrates Latest Advances in 10 Gigabit Ethernet, Converged Networking and I/O Virtualization

BLADE Network Technologies, Inc. (BLADE), the trusted leader in data center networking, will demonstrate the latest trends and developments in 10 Gigabit Ethernet, converged networking and I/O virtualization at Interop Las Vegas with its partners Aprius, Emulex, Mellanox and Voltaire.

BLADE Network Technologies Demonstrates Latest Advances in 10 Gigabit Ethernet, Converged Networking and I/O Virtualization

Aprius – Booth #2613 – Aprius and BLADE are demonstrating an innovative solution for virtualized I/O traffic running using BLADE’s RackSwitch G8124 10 Gigabit Ethernet switch. A single 10GbE NIC which resides in the Aprius I/O Gateway allows each server to have burst capability up to 10Gb without needing to have a dedicated 10GbE NIC in each server.

Emulex – Booth #2342 – Emulex and BLADE are demonstrating the industry pace-setting
IBM BladeCenter Virtual Fabric, which combines BLADE’s BNT Virtual Fabric 10G Switch Module for IBM BladeCenter HS22 blade servers with Emulex’s Virtual Fabric Adapter cFFH based on its OneConnect UCNA architecture to provide an end-to-end converged networking solution in highly virtualized blade server environments. Dan Tuchler, BLADE’s Vice President and Business Line Executive, Top of Rack Products, will present “Addressing Key I/O Requirements for the Next-Generation Data Center” on Wednesday, April 28 at 3:00pm.

Mellanox – Booth #2307 – BLADE’s RackSwitch is a key element of the Mellanox BridgeX FCoE SDK Demo. BLADE’s RackSwitch provides the CEE/DCB capability to request and play multimedia traffic using FCoE connecting the host to Fibre Channel storage. BLADE’s Dan Tuchler will address “Managing Virtual Traffic in a Physical Network” featuring BLADE’s unique VMready virtualization-aware networking each day at 12:15pm.

Voltaire – Booth #643 – BLADE and Voltaire recently announced the industry’s highest-density 10 Gigabit Ethernet fabric solution. Voltaire and BLADE will demonstrate a unified fabric environment including BLADE’s RackSwitch and Voltaire’s new Unified Fabric Manager 3.0 software.

About BLADE Network Technologies
BLADE Network Technologies (BLADE) is the industry’s leading provider of network fabrics for high-performance data centers. Its blade switches, top-of-rack RackSwitch™, VMready™ network virtualization software and Smart Server Control™ software are key elements of the company’s Unified FabricArchitecture™.

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3CX receives Unified Communications Magazine 2009 Product of the Year Award

3CX announced today that Technology Marketing Corporation (TMC®) has named 3CX Phone System for Windows as a recipient of its 2009 Unified Communications magazine Product of the Year Award.

Nick Galea, CEO, 3CX says “3CX excels at building an easy to use and easy to manageunified communications platform for any size business. We are delighted that the 3CX Phone System for Windows has been recognized for the unique unified communications capabilities and was awarded for the 2009 Product of the year Award for two consecutive years.”

3CX Phone System for Windows is a revolutionary IP PBX that delivers unified communications technology by merging voice and data networks, allowing businesses to simplify real time delivery of information and ensure ease of use.

With 3CX IP PBX, collaboration between co-workers is made easier and cooperation with business partners and clients becomes more direct; even when the parties are not located in the same place.

“It is an honor to grant 3CX with a 2009 Product of the Year Award for their 3CX Phone System. 3CX has proven their dedication to quality and excellence while supporting the needs in the marketplace,” stated Rich Tehrani, CEO, TMC. “We look forward to seeing continued advancement in technology solutions from 3CX in the future.”

A complete list of Product of the Year Award winners will be published in the March/April 2010 issue of Unified Communications magazine, www.uc-mag.com.

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3CXPhone 4 Delivers Free Softphone In Smartphone Look

3CX today announced a new version of its popular free VoIP softphone for Windows, 3CXPhone 4.0. 3CXPhone 4.0 sports an all new interface that should be familiar to millions of users the world over. Similar in look and feel to popular smart-phones, users will be able to make and receive calls without requiring any training.

3CXPhone 4 Delivers Free Softphone In Smartphone Look

“3CXPhone is a great VoIP phone for businesses. It’s easy to deploy and manage for network administrators. Users will love it for its cool look and intuitive interface.” Said Nick Galea, 3CX CEO.

Completely free
3CXPhone is provided completely free of charge to individuals and organizations including commercial entities. All features (including call transfer) are enabled. This makes it easy for companies to deploy it on any Windows desktop without having to worry about cost or licensing hassles.

Remote extensions are easy with the 3CX Tunnel
3CXPhone can easily be configured as a remote extension, allowing users away from the office to easily connect to the corporate phone system. The unique tunnel feature proxies all SIP & RTP traffic over a single port and makes firewall and NAT configuration a breeze. It is also possible to configure it as a remote extension using ‘direct SIP’.

“The soft-phone is becoming a serious ‘IP phone option’ for businesses. They are easy to manage, save on electricity and administration. 3CXPhone is free of charge and is also very easy to setup as a remote extension, allowing users to connect into the company phone system from wherever they are” said Nick Galea, 3CX CEO.

3CXPhone 4 is international
3CXPhone 4 is available in several languages. Besides English, it is also available in German, Italian, Spanish, Chinese, Portuguese, Romanian, Russian and very soon in French.

3CX Phone – key features:

  • Choose from several popular phone interfaces
  • Supports multiple SIP profiles
  • Shows personal call log/history
  • FREE – no license fees
  • Supports G.711, GSM, iLBC and Speex codecs
  • STUN support for NAT/firewall traversal
  • Installation provided as MSI for easy deployment
  • Works with 3CX Phone System, Asterisk and popular VoIP providers
  • Supports Plantronics headsets
  • Environmentally friendly

More information and download More information about 3CXPhone 4 can be found on its product page. A dedicated user to user support forum is available here. 3CXPhone 4 can be downloaded directly from here: http://www.3cx.com/downloads/3CXPhone4.msi.

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MigraX To Distribute 3CX In Sweden To Its Reseller Channel And Offer Special PBX Bundles

3CX (www.3cx.com), the international developer of the award-winning 3CX Phone System for Windows has announced a distribution agreement with MigraX AB (www.migrax.se), a leading distributor of networking equipment in Sweden.

As an introductory offer, MigraX and 3CX will be offering special bundles of the 3CX Phone System and Grandstream hardware, which will translate into discounts of up to 30%.

MigraX distributes Voice over IP (VoIP), IP-telephony, secure firewalls and network security solutions among other products in Sweden. The company has now agreed to make 3CX a part of their commitment to high quality. That’s because MigraX finds the unique 3CX product to be one of the best solutions on the market when it comes to functionality, price and performance.

Lasse Larsson, the CEO of MigraX AB, said: “3CX is the rising star of the VoIP PBX market and we are excited to be able to distribute their products. 3CX offers an easy to use and cost effective solution that saves companies money and increases their productivity”.

MigraX has a strong expertise in VoIP and so is well placed to recommend 3CX in such glowing terms. 3CX stands out from the competition because it is a special software-based IP PBX which can replace a traditional hardware-based PBX.

About MigraX:

MigraX AB distributes IP-telephony, Voice over IP and network security solutions to more than 300 resellers across Sweden.

About 3CX:

3CX is an international developer of telecommunications software, headquartered in Europe with international offices in locations around the world including the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner which is backed by an experienced management and development team. The 3CX Phone System for Windows product has earned Windows Server 2003 Certification and received numerous awards. These include the Communications Solutions 2007 Award, the Windowsnetworking.com Gold Award, the Windows IT Pro magazine 2008 Editor’s Best Award. Computer Shopper Magazine also recognised the company’s commitment to innovation and quality with a Best Buy Award. Visit www.3cx.com for more information.

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Award Winning Call Center Services By Personalized Communications, Inc

Personalized Communications, Inc The Association of TeleServices International (ATSI) is a national trade association that was founded in 1942. They represent live answering services and honor those businesses with awards that provide outstanding telephone answering service.

percomimage.jpg (229×169)

The exclusive Awards of Excellence are determined by the quality and level of service for all aspects of the call. The caller must be considered first during the entire call and the caller must be believe that they are either the most important person to the operator or that the caller’s problem is the most significant issue for the operator on the other end of the line. Businesses that use call center services understand that the way the operator manages every call from start to finish is extremely significant in building customer relationships and in the determination for the successful attainment of repeat business. Regardless of the circumstances a caller should always be provided high quality service by attentive and undistracted operators.

In order to evaluate a Telephone answering service or inbound call service, ATSI contracts with independent judges in order to assess services throughout the United States over a six month period. The metrics employed include: courtesy, response time, accuracy and overall customer service. Call center services receiving a score of 80% or more in all categories is awarded the Award of Excellence.

Personal Communications, Inc was awarded the 2009 Silver Plus Award of Excellence for their consistently reliable and high quality service by ATSI. It is a significant milestone that helps to assure businesses that Personal Communications, Inc provides excellent call center services.

In part, much of Personal Communications, Inc success has come from their complete and through training program. Employees are not only expected to meet a high standard of customer service prior to customer contact, but they are also required to maintain the high standard throughout their employment. The training program is continual, which includes customer service skills training as well as technology-related training for optimal equipment use.

For more information regarding Personal Communications, Inc. visit their website at http://www.per-com.com.

Personal Communications, Inc is a premier 24 hour a day 7 day a week call center services business. With over thirty years in the industry, they act as an Inbound call center with a full range of flexible Call center services that can be personalized to particular business needs. They are committed to impeccable customer service.

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3CX Voice Application Designer Allows Building Of Powerful Voice Solutions With Point And Click Ease

3CX today announced the availability of 3CX Voice Application Designer (VAD), a tool that allows companies to easily create powerful voice based solutions that automate everyday business processes and thus save time and improve customer service. Until now, building Voice Applications required code and therefore was a complex and expensive task.

By replacing code with drag and drop, the whole process of designing, deploying and testing a voice application has been immensely simplified and is now within reach for many more businesses. For example, 3CX VAD can create a voice application that queries the caller for a customer number, then validates this number against a database and routes the call based on customer type. A repetitive task can be eliminated and valuable agent time is freed up which accelerates the process of helping a customer.

How it works

3CX VAD itself is a graphical tool that allows you to put together the various components/decisions of a voice application by dragging and dropping ‘building blocks’. To create menus with caller options and actions, a user just drags one or more building blocks onto the design window and configures them accordingly. Once done, 3CX VAD outputs a VXML script that can be deployed on 3CX Phone System for Windows.

Ready Application Building blocks

3CX VAD comes out of the box with a s e l e c t i o n of components or ‘building blocks’ that can be used in an application. Some of these building blocks include: Playback, User input, Record, Disconnect, Transfer, Database Access, Send Email, File management, Code execution, Web interaction, Socket client and more. With the inbuilt debugger, a user can troubleshoot a voice application by stepping through the application.

Availability & pricing

A Free edition is available with a reduced s e t of Application Building blocks. The commercial edition of 3CX VAD is available at an introductory price of  1495 euros or $1995. In addition, upgrade insurance is available for a nominal fee of 1 euro / 1$ until year end. 3CX VAD can be downloaded here:
http://www.3cx.com/downloads/3CXVAD2.msi.

The manual is available at this link: 
http://www.3cx.com/manual/3CXVADManual2.pdf
.

Evaluation / Community support is available through the dedicated 3CX VAD forums at:http://www.3cx.com/forums/3cx-voice-application-designer-vad-27/

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RE/MAX Saves More Than $80,000 By Switching To 3CX

The RE/MAX Eastside Brokers Inc. and RE/MAX Metro Realty Inc. brokerages have just switched their telephony provider to 3CX and are reaping the benefits of a streamlined phone system for Windows which was inexpensive and easy to install.

RE/MAX provides training and technology to real estate agents via two offices and hundreds of staff spread across the Pacific North West. As these award-winning brokerages deal with up to 50 simultaneous calls from clients as well as 400 DID’s, they needed a sophisticated yet easy-to-use VoIP PBX system which would deliver value for money in a recession stricken economy.

After searching for quotes from many different companies and software providers, RE/MAX IT manager Dustin T. Adam found that using 3CX could make the company a massive annual saving of $20,000. This was on top of the even greater one-off installation saving conservatively estimated at $80,000.

Dustin said: “I started looking for a replacement to our aging telecommunications infrastructure and, like all good managers doing research, received quotes from a number of different companies and vendors.

“The average price for a replacement infrastructure, including all the desk phones, was nearly $100,000 or more. Doing most of the design and implementation myself along with Summit Services, a 3CX Premium partner, that cost was somewhere around $20,000. It didn’t take a rocket scientist to work out which was the better option.”

3CX is an excellent choice for SMB clients in these difficult economic times because it provides a number of different cost savings. For instance, RE/MAX was able to cut costs by unifying the phone systems for its two offices in Bellevue and Seattle. Another advantage of 3CX was increased mobility as the system allows RE/MAX staff to do business at all hours of the day and in any location.

3CX also saves on administration time as only one system needs to be administered and no third party is required for programming purposes. Neither will it be expensive to further expand the system in future by adding extra phones lines. With 3CX the process is much easier than traditional or proprietary PBX.

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BT Brings Unlimited Calls To Businesses

BT has announced it is the first UK communications provider to offer unlimited fixed line calling packages for small businesses. The new high value BT Business One Plan Inclusive packages offer unlimited calling minutes to UK landlines, UK mobiles, international destinations and 0845 and 0870 numbers for a fixed fee.

BT Business is also offering businesses greater savings by introducing 500 free UK calling minutes per calendar month per line (fixed or VoIP).

Available to customers that (re)sign to OnePlan by 30.04.10. Minimum yearly spend and requires commitment to 2 core products. Fee – £15 per month – further reduced to £12.50 per month if customers take the unlimited package on a VoIP line. Fair usage policy applies. Offer ends 30.04.10. Exclusions, terms and conditions apply.

Businesses opting for one of the new BT Business One Plan Inclusive packages can also combine unlimited calls with a range of communications options including broadband and mobile, consolidating their fixed, mobile and broadband spend under One Plan.

Bill Murphy managing director, BT Business, said: “Giving unlimited fixed line calling to businesses in this way is a first and will shake-up the market. Businesses are continuously striving to manage their costs better, but also need to stay connected to their customers to thrive. With a low fixed monthly fee we are the only provider to offer businesses such great peace of mind. By removing the worry that unexpected costs can bring, companies now have more time to focus on what they do best and look after their business.”

BT Business One Plan is a great way to put big company benefits within the reach of small companies,” said Chris Caffery, company secretary, Homecarers – a care service provider for the elderly based in Liverpool. “Finally there is an offer that allows smaller enterprises to manage their day to day communications while helping to save money. It’s reassuring to know that every type of call is covered so we can worry less about the number of calls staff are making and focus more on enabling them to work flexibly and respond faster to people’s needs.”

Under BT Business One Plan all service and billing enquiries are dealt with through one number, and customers will receive one bill for all services. BT Business Broadband offers a 99.99% reliable broadband service; nine out of 10 faults are resolved in under four hours and 95% of calls to the 24/7 UK help desk are answered within 30 seconds.

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Broadband Customers Fork Out GBP6 Million Calling For Help

2009 has been another flourishing year for the broadband industry, with consumers spending a whopping GBP2.6 billion on their service. And yet a survey of over 12,000 customers reveals that all is not well in broadband-land when it comes to getting help when things go wrong. Only 1 in 2 broadband customers (55%) are satisfied with the technical support offered by their broadband company and nearly GBP6 million a year is spent calling technical helplines.

In fact, a staggering 16 million calls are made to technical support lines every year, with calls lasting an average of 17 minutes. However, while a number of broadband firms now offer free calls to technical support, at least 1 in 3 customers (36%) still face charges of up to 10p per minute, on top of a 9p call set-up fee, costing up to GBP1.75 for the average phone call.

According to the uSwitch.com survey, nearly six million broadband customers have called for technical help over the last year, with network connection problems cited as the most common complaint – when a broadband service fails to work or is frequently cut off.

General service interruptions are a common complaint for over one million customers, and a further million have reported problems with their wireless router. Customers usually have to call technical helplines at least twice to fix the same problem – just 4 out of 10 customers (41%) have successfully resolved a problem in just one call.

Table 1

Main reasons for calling technical support

1. Network connection problems (37%)
2. Service interruptions (18%)
3. Wireless router problems (17%)
4. Set-up problems (8%)
5. Issues with speed (6%)
6. Other / don’t know (14%)

Source: uswitch.com

Shockingly, customers spend over a third of their time on the phone waiting to be put through to an advisor. On the average 17 minute call customers report being left waiting on hold for six minutes. There are significant differences in call wait times between the broadband companies: O2, which came top for technical support in the survey with 75% satisfied, keeps customers waiting an average of two minutes to speak to an advisor, while TalkTalk, with 56% satisfied, keeps customers waiting an average of 12 minutes. Orange and Tiscali customers were the least satisfied with technical support with scores of 42% and 47% respectively.

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3CX Phone System Gets Chatty With Instant Messaging Feature

3CX today announced a new version of its popular VoIP PBX for Windows, 3CX Phone System v8.0. With the new instant messaging feature, 3CX Phone System becomes a complete VoIP Unified Communications Solution. Other new features include improved IP phone management & provisioning, integrated soft phone, find me follow me and support for the new low cost Cisco SMB phones. 3CX has also expanded its PSTN connectivity options by supporting the new low cost Berofix cards.

“3CX Phone System has gone from strength to strength – it’s now installed in more then 10,000 companies worldwide and version 8 can scale up to 512 simultaneous calls and 2000+ extensions on a single server. The new version increases employee productivity and at the same time reduces TCO because of its easy administration.” said Nick Galea, 3CX CEO “Customers already report significant savings, and with support for lower cost VoIP gateways and the prices of IP phones coming done, ROI will accelerate even further.”

Full CRM integration

Version 8 now includes full integration with Microsoft Outlook & Salesforce.com. Users of the system can automatically launch calls from Outlook without having to enter the number on the phone. All calls are automatically logged for better reporting. Inbound calls can automatically be matched to a customer record based on caller ID.

Improved 3CX Assistant

The 3CX Assistant, a Windows utility that allows desktop call control and shows presence of other users, now includes the ability to trigger recording of a phone call, as well as an integrated corporate and personal phonebook for each launching of calls. It also features an integrated soft phone, and can be used from remote locations.

Improved Call Center features

3CX now boasts advanced Call center features at a fraction of the price of traditional PBX solutions. A ‘Call Barge-in’ feature allows supervisors to literally barge in to calls. A prioritized Hunt Queue strategy allows the order to be determined in which calls should be distributed to agents. With this queue strategy it is possible to do skills based routing. A ‘ring all’ queue strategy was also added.

Mobility

Additional mobility features have been added. Calls forwarded to a mobile can be sent to company voice mail if not answered or refused by the callee, making the call forwarding feature more practical. In addition the web based MyPhone user Portal was extended to include new pages for Outbound/Inbound/Missed calls. The MyPhone portal now also includes a new, easier to use, Call Forwarding interface, as well as an extension monitoring page. Presence of other users, as well as key extension settings, can now be monitored from anywhere in the world and from any operating system!

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New Satellite Broadband Services for Military Personnel and Defense Contractors

TS2 Satellite Technologies company is introducing new satellite link products to the international market. These types of telecommunication products are mainly used by the companies that execute contracts in the Middle East and Asia, as well as by soldiers that are stationed in Iraq and Afghanistan.

New Satellite Broadband Services for Military Personnel and Defense Contractors

“Purchased bands give us unlimited possibilities of configuration and setting any telecommunication connections from the Middle East region and South-Western Asia. We can now build networks of any size on such satellites as Intelsat 10-02, Intelsat 901, ABS-1, ArabSat Badr-4 and NSS-6.” – said Marcin Frackiewicz, the President of TS2.

New TS2 Satellite Technologies http://www.ts2.pl offer is a broadband Internet and corporate networks based on satellites. The operator’s broadband services enable two-way data transfer within the network and simultaneous Internet access. The company provides all dedicated VSAT services for demanding customers: VSAT Private Network, broadcasting services, SCPC/SCPC, SCPC/DVB, MESH services, STAR/DAMA, VSAT Mini Hub Solution and VNO.

‘We provide secure and encrypted satellite connections particularly for the military sector, for any military units, literally in any part of the world, on the national firing ground and during all international trainings.’ – said Frackiewicz. He also added: ‘We have mobile and stationary solutions dedicated to work in difficult conditions’.

TS2 satellite services are used by U.S. Department of State, United States Marine Corps (USMC), U.S. Army Corps of Engineers, Australian Defense Force (ADF), Command of Polish Navy, Air Force Institute of Technology, Lockheed Martin Information Technology, Halliburton Energy Services, KBR, General Dynamics Information Technology, General Atomics Aeronautical Systems, L-3 Communications Vertex Aerospace, and U.S. Naval Research Laboratory.

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Cisco Has Revealed The Winners To Its Lifestyles Of The Tech Frustrated Competition

The Lifestyles of the Tech Frustrated competition started early July and offered customers the chance to win a Flip Mino HD Camcorder. The competition closed in August and now winners have been selected. The winners and their stories can be found at our Lifestyles of the Tech Frustrated website. Gerard f r o m Albuquerque – wrote a poem about home networking – and was considered one of the stand-out entries.

Entries ranged f r o m fixing shared printer issues to rogue wireless networks with stories coming f r o m all over America.

Cisco invited entrants to tell their stories that depict the challenges and advantages of home networking. Cisco wanted to hear about what customers use their home networks for and what they accomplish in their lives through technology. The competition also asked how customers’ problems were solved through the use of the Network Magic software.

In response, Cisco customers’ discussed Network Magic and how the home network software has helped them with their home networking nightmares. This feedback will help prove to be invaluable and go towards helping with the future development of Cisco home network management software.

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The Proposed Merger Of Orange And T-Mobile Will Create The UKs Largest Mobile Phone Company Serving A Total Of 28 Million Customers

The proposed merger of Orange and T-mobile will create the UKs largest mobile phone company serving a total of 28 million customers, swiftly relegating O2 and Vodaphone to second and third place in the market. In the immediate future, this could spell good news for consumers and should serve to create fierce competition amongst, what will become, three major providers. However, going forward this completely changes the landscape of mobile phone industry in the UK, with just three organisations dominating around 90% of the industry.

Jason Glynn, communications expert at uSwitch.com, comments: “On the surface this could be perceived as fantastic news for mobile phone customers in the UK. Merging these two companies will ‘plug the network gap’, ultimately providing a flawless network coverage across the country for these consumers. With a combined 37% market share, this new major player will now have every opportunity to provide some really competitive deals and give the UKs lethargic mobile phone industry the wake-up call it needs.

“Generally speaking, having just three organisations dominating 90% of one sector is not always a positive move. However, the mobile phones sector is one of the few that will actually benefit from this. This new organisation will not have to make huge investments into customer acquisition and all funding can be ploughed into investment into new services, exploiting new technologies and competing more aggressively with O2 and Vodafone. T-Mobile has been struggling to compete against its larger rivals for some time and last month admitted it had lost 87,000 UK customers in the three months to the end of June so this couldn’t come at a better time for them.

About uSwitch:
uSwitch.com is a free, impartial online and telephone-based comparison and switching service, helping consumers compare prices on gas, electricity, water, heating cover, home telephone, broadband, digital television, mobile phones, personal finance products and car insurance.

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Euphonix Chooses 3CX Phone System & Polycom Phones As Best Of Breed VoIP PBX Solution

Euphonix, a leading manufacturer of large-format digital audio consoles, media controllers, and peripherals, has provided customers worldwide with trusted broadcast, post, live sound, and music production solutions for over 20 years. As a leader in their audio industry, Euphonix employees value high quality, high definition communications. So when it came to replacing their outdated telephone system, the Euphonix IT team turned to 3CX and Polycom, Inc. [Nasdaq: PLCM] for a state-of-the-art VoIP PBX system.

Tasked with the modernization of the Euphonix phone system, Euphonix’s Director of IT, Andor Izsak, found the offerings of traditional PBX vendors to be cost prohibitive and limited, forcing Izsak to find an alternative.

Izsak began researching IP PBX solutions and quickly realized he did not have the time for an open source Linux solution, where support, timely updates and ongoing product development may be an issue. He required a solution that could run on Microsoft Windows and had tight Windows integration

“I came upon 3CX, downloaded the free software package and was very pleasantly surprised by how quickly and easily I was able to s e t up a small home phone network,” recounts Izsak. “I started talking with 3CX and s e t t l e d on the enterprise package with two years of support. Within a week and a half, I had the basic functionality of the old systems replicated at the new site. Not only was the roll out simple and fast, we saved a substantial amount of money going with 3CX.”


About 3CX

3CX is the market leader in Windows VoIP PBX software. Its product, 3CX Phone System for Windows, has earned Windows Server Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine. 3CX has offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. For more information visit www.3cx.com.

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3CX Today Announced That It Has Released 3CX Gateway For Skype

3CX today announced that it has released 3CX Gateway for Skype, which allows VoIP Phone System users to receive and make SKYPE™ Calls company-wide.

3CX Today Announced That It Has Released 3CX Gateway For Skype

3CX Gateway for Skype is software based and will run on a non dedicated Windows System and on the same computer as 3CX Phone System. It is a free add-on for 3CX Phone System users, including those using the free edition. 3CX Gateway for Skype integrates Skype™ calls seamlessly into the phone system, allowing inbound Skype™calls to be forwarded to call queues, ring groups, IVR, Voice applications and more.

“3CX Gateway for Skype allows companies to save significantly by using Skype for outbound calls. More-over, users can redirect calls to Skype™ numbers when out of the office and leverage Skype clients on iPhone and Windows mobile.” Said Nick Galea, 3CX CEO.

“A Skype™ account can also be published on the website so that customers can call the company free of charge. Skype™ calls will be channeled through the company phone system just as any other call and be forwarded to regular call queues. This can be significant competitive advantage for many web based businesses” continued Nick Galea.

Features

  • Completely software based, no need for a separate box
  • Full support for inbound and outbound Skype™ calling
  • Ability to specify a master account, which will transfer incoming
  • Calls to other Skype accounts and so keep the main Skype account free for calls
  • Supports latest versions of Skype™ client
  • Quickly add additional Skype accounts from the 3CX interface
  • Shows credit available for each Skype account
  • Automatic call logging

Obtaining 3CX Gateway for Skype

3CX Gateway for Skype can be downloaded from here. A detailed configuration guide is available here.

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