Tag Archives: PBX

BroadSource EMU SaaS allows BroadWorks UC users to better manage the complexity of subscriber configuration information

LONDON, Mar-17-2017 — /EPR TELECOM NEWS/ — BroadSource Europe Ltd, a specialist global software development and telecommunications engineering company, today announced the launch of EMU SaaS (Software as a Service) platform for its existing and prospective European customers.

EMU, developed by BroadSource, allows global Service Providers, who utilise the BroadWorks™ UC platform, to better manage the day-to-day complexity of subscriber configuration information. EMU is already available in Asia as a SaaS and is now also available for European Service Providers via the EMU SaaS delivery model.

Fifteen years of telco engineering experience, coupled with today’s Cloud delivery technologies means that EMU can now solve Service Provider problems as a Cloud Service across Europe.

Haydn Faltyn, BroadSource co-founder and CEO noted, “We are so pleased to be launching EMU SaaS to our European customers. This technology is unique to the Cloud UC ecosystem. Our customers have been benefitting from EMU operating within their own environment or our Asian point of presence for a number of years now. This next milestone means that our European Service Providers customers can now also benefit from a subscription to EMU SaaS. The power of EMU is solving really practical, everyday problems for our customers and their Cloud UC environments based on BroadWorks™ technology. We are delighted with the feedback so far and excited to have EMU available in Europe

About EMU
EMU is an Extraction, Manipulation and Update (EMU) platform for Cloud UC developed by BroadSource and specialising in the BroadWorks™ platform. With just one click, Service Providers can:

  • EXTRACT every piece of information from their BroadWorks™ environment to audit, analyse or backup customer group configurations
  • MANIPULATE thousands of configuration attributes in seconds, preparing for migrations
  • UPDATE, en masse, configuration settings, saving hundreds of ‘clicks’ and many hours

Our European Customers
Using their own secure BroadWorks™ credentials, Service Providers and their partners can perform one or all of the services hosted within the BroadSource multi-tenanted, fully redundant EMU SaaS instance. EMU now performs many subscriber manipulation tasks that where once thought of as impossible. As Cloud UC subscriptions take over premise PBX numbers, EMU is perfectly positioned to allow the Service Provider to rapidly scale, contain operational costs and simplify the management of large volumes of subscriber configuration data. Service Providers in Europe now have an array of ‘every day use cases’ to better manage their BroadWorks ™ powered Cloud UC platform.

SOURCE: EuropaWire

3CX Phone System 9 Goes Unified Communications With Video Support

3CX has released version 9 of its popular phone system for Windows. Version 9 is a significant upgrade that adds video support as well as enterprise features such as the ability to monitor remote PBX installations via 3CX Assistant and automatic remote installation and configuration of 3CXPhone and 3CX Assistant.

“3CX Phone System 9 is now a complete Unified Communications solution –We have added standards based video and support for smartphones as clients. At the same time we have added key enterprise features that widen 3CX’s appeal to larger companies”

“3CX continues to take market share and now has over 20,000 server installations worldwide. I expect that with v9 this number will grow dramatically.”

Video support
V9 allows single click set-up of video calls with other 3CXPhone users or with standards based video phones such as from Xlite, Yealink or Grandstream.

Android smartphone support
3CX v9 allows Android smartphone users to make and receive calls from anywhere using their extension. Android users just download the 3CXPhone for Android softphone and configure it to use their 3CX Phone System account.

Provisioning of 3CXphone and 3CX Assistant
Deploying and administering 3CXPhone and 3CX Assistant installations is now much easier via the provisioning feature. Phone System users can install the client apps by clicking on an HTTP link which will automatically install and configure them. Changes to the configuration, as well as software updates are automatically pushed out to the clients.

Via EPR Network
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Why a Windows based PBX trumps a Linux based appliance or proprietary PBX

3CX releases a Whitepaper explaining the benefits of a windows based phone system over a Linux based appliance or “VoIP enabled” proprietary PBX

Companies planning to take advantage of cost savings and productivity increases achieved by using VoIP face a difficult decision what PBX solution to choose. Amongst the options are a Windows based software solution, a Linux based black box style appliance or a “VoIP enabled” proprietary PBX. The whitepaper released today by 3CX titled ‘The top 10 advantages of a Windows based PBX’ details the key benefits of a Windows phone system and explains why customers should shy away from yet another black box solution.

“A Windows based PBX solution is by far the best choice for any company that relies on Windows networks & servers. Hiding the complexity of a Linux based PBX solution in a dedicated appliance or Linux distribution is only a short term solution that will result in a much higher TCO (Total Cost of Ownership) over time. Furthermore, companies will not be able to take full advantage of VoIP and Unified communications because integration possibilities with existing Windows applications will be limited”, said Nick Galea, 3CX.

“VoIP enabled” proprietary PBXs provide only limited VoIP support and because in most cases they do not adhere to the open SIP standard, customers will be limited in choice of phones, VoIP services and gateway hardware and will not be able to get the full benefit of the VoIP ‘revolution’.

The whitepaper is available in PDF format from this location: http://www.3cx.com/voip-articles/whitepaper.pdf

Accompanying the whitepaper is a Youtube video presentation highlighting the key points, available here.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, theWindows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality.

Via EPR Network
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3CX, developer of telecommunications software, rolls out of version 7.0 of 3CX Phone System for Windows

3CX (www.3cx.com) the international developer of telecommunications software has announced the roll out of version 7.0 of 3CX Phone System for Windows. The new version comes with a revamped design aimed at making its already user-friendly Management Console and User Interface even easier to work with; whilst effectively delivering more mobility to users by empowering them to configure their own extensions with advanced call handling rules based on caller ID and time of call.

Nick Galea, CEO at 3CX said that these improvements are building on the company’s strategy to deliver a software-based IP PBX that is easy to manage and use. “One of the things we discovered from listening to our customers is that VoIP phone system users want more flexibility in managing their incoming calls. By allowing call rules to be configured based on caller ID, time received and type of call, users can break free from the office and have more mobility. For example, after-hour calls from important customers can be routed to a mobile phone, whereas all other calls can go to voice mail” Galea said; adding that with the new call handling rules also come many added functionalities such as a new management console and a new configuration wizard.


Furthermore, 3CX version 7.0 is an example of better Windows integration in an IP PBX environment. “By replacing the use of technologies such as Apache and PHP with IIS and .NET, adding support for PBX virtualization in Hyper V, resolving inbound calls to MS Outlook contacts, and incorporating Windows management tools for better monitoring, we are taking a step forward towards further integration of 3CX Phone System with Microsoft Windows”, added Nick Galea.

3CX Phone System for Windows allows businesses to completely break free from the restrictions of expensive hardware-based, proprietary phone systems. It also ships with many other enterprise-level features that help businesses enjoy substantial productivity and efficiency gains.

Key new features of 3CX Phone System for Windows version 7.0

  • Revamped Web Management Console and User Interface
  • Added support for running as a virtual instance in Hyper V
  • New configuration wizard
  • Advanced call forwarding and call queue rules
  • Resolve inbound calls to MS Outlook contacts
  • Support for Sangoma cards
  • Integration of Microsoft Web server, .NET and Windows management tools
  • .NET API
  • Optimized system performance to handle 50,000+ calls per day

One Free edition and four Commercial editions: Mini, Small Business, Pro and Enterprise

3CX Phone System is available in five editions. The Free edition can handle up to 4 simultaneous calls, whereas, the Commercial editions have a more extensive feature set and concurrent call capacity that can be expanded with upgrade packs. A detailed edition comparison table can be found on http://www.3cx.com/phone-system/edition-comparison.html.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.com.