Category Archives: Telecom Equipment

FOUR MORE COMPANIES ENTER INTO PATENT LICENSE AGREEMENTS WITH CHRIMAR

Longview, Texas, February 10, 2016 — /EPR NETWORK/ — Chrimar Holding Company, LLC today announced that four (4) more technology companies and/or certain divisions within these companies have entered into non‐exclusive licenses for certain equipment under certain Chrimar patents including certain Power over Ethernet (PoE) equipment designed for deployment within a BaseT Ethernet network.

‐ Aastra USA, Inc. (now a Mitel company acquired by Mitel Networks Corp.)
‐ Samsung Electronics Co. Ltd.
‐ Grandstream Networks Inc.
‐ Microsemi Corporation (formerly PowerDsine – licensee of equipment including Midspans, but not integrated circuits)

“We are very pleased that these companies have joined many others in taking licenses to cover certain equipment sales” said John F. Austermann III, President & CEO of Chrimar.

ABOUT CHRIMAR
Chrimar was the first company to employ DC current within a BaseT network in the early 1990s and has received a number of US patents for this very important technology. Chrimar continues to market its EtherLock™ family of products for asset control, management and security. The Chrimar portfolio includes US patents numbers 7,457,250, 8,155,012, 8,902,760, 8,942,107, 9,019,838 and 9,049,019.

Chrimar Contacts:
Amanda N. Barnes, 903‐500‐2021
John F. Austermann III, 248‐478‐4400
Contact-Details: John F. Austermann III, 248‐478‐4400
911 NW Loop 281, Suite 211-30, Longview, Texas 75604
Phone: 903-500-2021

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1st Patented Mobile Vampire Proof Charger Starts Kickstarter Campaign During SXSW!

Currently one of the Top 4 Most Popular projects on Kickstarter in the Technology category and almost 50% funded in Just 2 Days!

An Austin start-up company, Vampire Labs, has solved Vampire Energy Loss in the most ubiquitous of products – mobile devices. The Vampire Proof™ Mobile Charger is a breakthrough in smart charging as current mobile chargers (phone, tablet, etc.) continue to suck energy off the grid when they are left plugged in and disconnected from your mobile device – this is known as Vampire Energy Loss. Just think about the energy waste impact for the billions of chargers that are plugged in all over the world; this energy waste affects all of us – extremely bad for the environment causing extra CO2 production. So, to sum it up: Vampire Energy Loss Sucks!

With the Kickstarter campaign, Vampire Labs is unveiling a simple and sleek, 2-USB port Vampire Proof smart charger that will stop wasted energy. This campaign will enable Vampire Labs to manufacture Vampire Proof chargers on a larger scale. In turn, your pledge will empower you to stop Vampire Energy Loss with the Vampire Proof charger – saving money and decreasing our footprint. Saving global energy that is otherwise wasted is just smart.

Vampire Labs is offering a great pre-order Kickstarter prices starting at $25.00. The link to the Kickstarter page is: http://kck.st/1hT43a3

For more information:
Jaclyn Olivas
Jaclyn@vampirelabs.com

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SES and Astrium Services extend VSAT coverage and service for global maritime customers

SES (NYSE Euronext Paris and Luxembourg Stock Exchange: SESG) and Astrium Services have announced they have signed capacity deals to deliver connectivity to vessels around Latin America as well as in the North Sea, Mediterranean Sea, Red Sea and Gulf of Aden.

Astrium Services will renew capacity on the SES-4 satellite to provide its customers with managed services for maritime business communications, tracking equipment and engine performance as well as ensuring crew at sea to stay connected. Located at 338 degrees East, SES-4 is among several SES satellites providing capacity to Astrium Services enabling the company to customise services to satisfy specific needs of the maritime industry.

“The comprehensive coverage of the new SES-4 satellite extending from the Arabian Sea to the South Pacific Ocean is ideal for our customers in this region. Combined with SES’ satellite expertise and our dedicated sales and service team, this coverage is key in developing reliable VSAT services for our global customers in these strategic maritime routes,” said Tore Morten Olsen, Head of Maritime within the Business Communications division of Astrium Services.

Under the new agreement, Astrium Services is able to meet several specific communication needs, including reliable VSAT coverage for oil and gas activities offshore of Brazil and East Africa.

Additionally, the wider footprint of SES-4 extends coverage over the Gulf of Aden to support vital connectivity to customers in piracy risk zones for instance off the coast of Somalia. The coverage also support fisheries, transportation and recreational maritime customers in Europe.

“On-the-move global communications needs of the maritime industry have to be met constantly even when vessels and crews are at remote regions of the world. The series of new contracts with Astrium Services reinforces our long-standing partnership and is a testament to our leading position in delivering mobility satellite services,” said Norbert Hölzle, Senior Vice President of Europe, Commercial for SES.

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SES contracts Boeing to manufacture SES-9 satellite for Asia

SES S.A. (Euronext Paris and Luxembourg Stock Exchange: SESG) and Boeing has announced it has selected Boeing to build a new communication satellite, SES-9, to serve the fast growing markets in Asia.

The new satellite – ordered through SES’ affiliate company SES Satellite Leasing Ltd – will expand SES’ capabilities to provide direct-to-home broadcasting and other communications services in Northeast Asia, South Asia and Indonesia, as well as maritime communications for vessels in the Indian Ocean.

The spacecraft will be positioned at the orbital slot of 108.2 degrees East and provide incremental as well as replacement capacity to this well established SES slot over Asia, where it will be collocated with the existing SES-7 and NSS-11 satellites.

SES-9 will be built in Boeing’s El Segundo Satellite Development Center based on the Boeing 702HP platform. The satellite is designed to operate for 15 years in geosynchronous orbit with a 12.7-kilowatt payload and 57 high-power Ku-band transponders (equivalent to 81 x 36 MHz transponders). The spacecraft will carry a xenon ion propulsion system (XIPS) for all on-orbit maneuvering and a chemical bi-propellant system for initial orbit raising.

Boeing has a 25-year relationship with SES. SES-9 is the 11th spacecraft that SES has ordered from Boeing and the contract includes an option for an additional satellite. Financial details are not being disclosed.

States Romain Bausch, President and CEO of SES said: “We look forward to work again with Boeing on an important addition to our global fleet: SES-9 will greatly expand our transmission capacity over Asia, while adding increased flexibility and redundancy to a strategic orbital slot. SES is convinced that Boeing’s 702HP will prove to be mission-critical in order to provide state-of-the-art, high-power satellite capacity to the thriving markets of Asia.”

“We are pleased to be selected by SES to build a highly flexible 702HP satellite, which has a uniquely configured XIPS propulsion system and chemical bi-propellant system, reducing the spacecraft’s launch weight while allowing for maximum payload capacity,” said Craig Cooning, Chief Executive Officer of Boeing Satellite Systems International and Vice President and General Manager of Boeing Space & Intelligence Systems. “Boeing has continuously evolved the 702 design since it was introduced over 15 years ago, allowing us to provide SES a satellite that will be consistent with its business requirements.”

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Rohde & Schwarz Topex Presents Its New Equipment Called Topex Callmebridge

Being permanently preoccupied to improve its products, its services and the technical support provided to its partners, starting with the first of September, Rohde & Schwarz Topex introduces to the worldwide market its new equipment named Topex CallMeBridge Topex CallMeBridge is a high performance audio conference platform which provides meet-me conference service for medium enterprises.

The conference bridge enables secured access to the virtual conference rooms from any telephone device including mobile phone, analogue/digital phones of VoIP terminals. You can create your own virtual meeting room by defining multiple conferences with several participants reaching up a total of 60 users. The maximum number of users can be distributed in a single conference with 60 participants, 3 conferences with 20 participants or any other possible combination. The secured access is enabled through the IVR module which requires the user to insert the conference number and associated conference ID in order to join a certain conference. The IVR enables the name announcement to the current attendants of each user who joins the respective conference

Main Features:

  • PBX transparent for the end user
  • Secured access from anywhere – mobile, VoIP, digital or analogue
  • Identification through conference ID and PIN number
  • Name identification for each participant
  • Name announcement when joining or leaving a conference room
  • Start and end time for each conference
  • Definition of maximum number of participants for each conference
  • Recurrent conferences – daily, weekly, monthly
  • Between 1 and 10 recurrences for a certain conference
  • Automatic verification of a conference PIN number
  • Comprehensive languages for IVR
  • Participants alert with 2 minutes before the conference end time
  • User friendly web based GUI
  • Edit, copy, delete conferences from the web based GUI
  • Web interface filters for existent, expired and all conferences

“By launching this new product, we intended to keep pace with the latest telecommunication technology so that all our customers enjoy more high quality services and better communication experiences.”, declared Mr. Constantin Dumitrescu, Sales and Marketing Director at Rohde & Schwarz Topex.

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New Talari WAN Virtualization Solution Aimed At Reducing WAN Costs For Mid-Sized Enterprises With Up To 24 Remote Sites

Talari Networks™ has announced the addition of the Mercury T750 appliance to its family of Adaptive Private Networking (APN) products for WAN Network Virtualization. Aimed at mid-sized enterprises with up to 24 remote sites, the T750 provides business-class (99.99 percent or greater) reliability & predictable performance by using inexpensive public WAN links. As a result, enterprise WAN customers gain 30 to 100 times the bandwidth per dollar; can reduce monthly WAN service costs by 40 percent to 90 percent, and have greater reliability and application performance predictability than existing private WANs that use single-provider Frame Relay or MPLS services.

The T750 is designed for deployment in the data center for enterprises with up to 24 remote offices or within larger deployments with regional data centers or colocation facilities. It works in concert with Talari’s T730 appliances deployed at branch office sites, Talari’s T200 appliances deployed in small office / home office locations, and Talari’s T3000 appliances at larger data centers.

The T750 is a 1U rack-mountable appliance that supports WAN bandwidth aggregation up to 120 Mbps downstream / 60 Mbps upstream even while doing 128-bit AES encryption. It runs the same APN software as the existing T3000 data center appliances but in a smaller form factor and at lower cost.

T750 specs include:

* 9 User configurable GE ports
* 2 Bypass port pairs
* 1 Management interface
* High-Availability configuration with 2 units
* Solid state disk

“Many enterprises that have deployed WAN Optimization solutions are now looking for the next technology to further improve application delivery and to reduce costs,” said Michael Kennedy, principal at Network Strategy Partners. “For these and other enterprises, Talari’s technology is the logical next step, as it enables enterprises to inexpensively add bandwidth, reliability and application predictability for all applications, including real-time applications, such as VoIP and Virtual Desktop Infrastructure (VDI).

“For years, enterprise IT managers have been dependent exclusively on expensive Frame Relay or MPLS circuits for their four nines reliability, even though public Internet connectivity has been widely available at a fraction of the cost,” said Andrew Gottlieb, founder and CEO of Talari Networks. “Talari’s innovative approach and technology combines multiple sources of public Internet bandwidth in parallel to deliver the same, or better, quality than expensive WAN bandwidth, enabling enterprises to reduce WAN expenses by up to 90 percent.”

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Live Trial of GPS Satellite Location Equipment Pronounced Fit For Purpose by Argyll

Following his recent attendance at the Scottish Tele-Healthcare summit, held within Aldourie Castle in Inverness and hosted by Highlands & the Islands Enterprise, Tom Morton, CEO of Argyll, realised that whilst there was a clear appetite within clinicians and care providers for the exploration and possible adoption of new mobile technology to improve and extend the quality and levels of care being delivered to service users, there was no real appetite for the risks associated in trialling such equipment.

Consequently Tom decided to conduct a trial himself by travelling the length of the new Hadrians Wall National Trail that runs from Wallsend in North Tyneside and Bowness-on-Solway in Cumbria, a distance of approximately 84 miles and that follows the original path of the Roman wall built between AD100 and AD160 through city streets, suburban residential areas, small rural villages and the open countryside.

Tom (46) was accompanied on the trip by Michael Johnson (60), a long-standing family friend. The duo set off at 2pm on Friday 6th August with an aim to complete the trail within 4 days. A Smartcare GPS device, containing a mobile phone, global positioning system (GPS), fall detection sensor and an SOS button to summons assistance placed inside each of their rucksacks. Both devices were linked to a 24/7 monitoring facility to handle any alarms raised. In order to test the mobile phone coverage, one device was connected to O2 and the other to Orange/Everywhere.

Both devices were configured to use GPS to trace positions over a maximum of 16 hours each day between 0600 and 2200 hours and to plot their exact positions at intervals of 10 minutes. Individual device ‘wake up’ times were also staggered to commence their reporting 5 minutes apart. Position reports were displayed, via the internet, on a familiar Google® map where friends, family and colleagues were able to visit the Argyll company website and view the intrepid duo’s progress.

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BLADE Network Technologies Demonstrates Latest Advances in 10 Gigabit Ethernet, Converged Networking and I/O Virtualization

BLADE Network Technologies, Inc. (BLADE), the trusted leader in data center networking, will demonstrate the latest trends and developments in 10 Gigabit Ethernet, converged networking and I/O virtualization at Interop Las Vegas with its partners Aprius, Emulex, Mellanox and Voltaire.

BLADE Network Technologies Demonstrates Latest Advances in 10 Gigabit Ethernet, Converged Networking and I/O Virtualization

Aprius – Booth #2613 – Aprius and BLADE are demonstrating an innovative solution for virtualized I/O traffic running using BLADE’s RackSwitch G8124 10 Gigabit Ethernet switch. A single 10GbE NIC which resides in the Aprius I/O Gateway allows each server to have burst capability up to 10Gb without needing to have a dedicated 10GbE NIC in each server.

Emulex – Booth #2342 – Emulex and BLADE are demonstrating the industry pace-setting
IBM BladeCenter Virtual Fabric, which combines BLADE’s BNT Virtual Fabric 10G Switch Module for IBM BladeCenter HS22 blade servers with Emulex’s Virtual Fabric Adapter cFFH based on its OneConnect UCNA architecture to provide an end-to-end converged networking solution in highly virtualized blade server environments. Dan Tuchler, BLADE’s Vice President and Business Line Executive, Top of Rack Products, will present “Addressing Key I/O Requirements for the Next-Generation Data Center” on Wednesday, April 28 at 3:00pm.

Mellanox – Booth #2307 – BLADE’s RackSwitch is a key element of the Mellanox BridgeX FCoE SDK Demo. BLADE’s RackSwitch provides the CEE/DCB capability to request and play multimedia traffic using FCoE connecting the host to Fibre Channel storage. BLADE’s Dan Tuchler will address “Managing Virtual Traffic in a Physical Network” featuring BLADE’s unique VMready virtualization-aware networking each day at 12:15pm.

Voltaire – Booth #643 – BLADE and Voltaire recently announced the industry’s highest-density 10 Gigabit Ethernet fabric solution. Voltaire and BLADE will demonstrate a unified fabric environment including BLADE’s RackSwitch and Voltaire’s new Unified Fabric Manager 3.0 software.

About BLADE Network Technologies
BLADE Network Technologies (BLADE) is the industry’s leading provider of network fabrics for high-performance data centers. Its blade switches, top-of-rack RackSwitch™, VMready™ network virtualization software and Smart Server Control™ software are key elements of the company’s Unified FabricArchitecture™.

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Novotech To Acquire MobileForce Solutions

Furthering its strategy of delivering world-class solutions in the Machine 2 Machine (M2M) market space, Mr. Matt Dumais, President of Novotech Technologies Corp., announced today that Novotech has agreed to acquire wireless data solutions experts, MobileForce Solutions. This acquisition combines Novotech’s industry-leading portfolio of industrial and embedded modems and ancillary products with the complementary suite of wireless data services offered by MobileForce Solutions to Carriers, Dealers, OEM’s and System Integrators. The increased leveraging of the M2M market space created by this acquisition will serve to fuel future growth, and result in enhanced support and choice for Novotech’s customers.

Novotech To Acquire MobileForce Solutions

“MobileForce’s solutions and services and Novotech’s M2M distribution abilities have proven to be a compelling complement in the M2M market. Customers implementing or delivering M2M solutions will now benefit more from our combined innovation and expertise in bringing cost effective and timely projects to market. We’re very pleased to welcome Larry to the management team,” Dumais said.

MobileForce Solutions Limited is a Calgary based Wireless Data Solutions and Consulting Services Company. Founder and President, Mr. Larry Bellehumeur will be joining the Novotech Board of Directors. “When MobileForce was first created, one of our core principles was that we provided Industry leading Service and Mobile Solutions to our customer base,” said Bellehumeur. “By aligning with Novotech, who has a well established Sales and Distribution network, we are able to build on that principle to create a true Industry leader in the M2M space, one that is able to provide a complete One-Stop shop experience for Customers, Cellular Carriers and Integrators.”

About Novotech: Novotech is a leading distributor of M2M technologies in North America with proven expertise in the key technologies important to bringing M2M solutions and products to market. Over the past 14 years Novotech has been selling into the M2M market space and continues to be a reliable partner helping to integrate the right products to meet customer’s exact and demanding criteria. Novotech has blended the leaders of M2M products in their respective technologies on one line card, thereby offering the most innovative and complete portfolio of market-leading products in the M2M market space today. M2M solutions are available immediately through Novotech Technologies by calling 1-800-268-8628. For more information please visit www.NOVOTECH.com.

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BT Hits The One Million Spot

BT has announced that it has reached its goal of building a million-strong Wi-Fi hotspot network. Now the largest network in the UK and Ireland, the hotspots are available in homes, independent businesses, high street chains and major city centres.

BT Hits The One Million Spot

BT Wi-Fi users are also on track to spend more than a billion Wi-Fi minutes online this year (April09 – 31 Mar10), a peak attributed in part to the massive growth in UK iPhone traffic. In the last eight months, BT has signed UK deals to provide O2, Orange and Vodafone iPhone customers* with BT Openzone Wi-Fi access.

Gavin Patterson, chief executive officer, BT Retail, said: “Whether at home, at work, or when out and about, wireless access is central to keeping people and communities better connected. We’ve grown from 500,000 to one million hotspots within six months, and will continue to add more to meet demand from smart-phone, laptop, iPod and now e-reader users.”

The million-strong Wi-Fi estate comprises hotspots from the BT FON Wi-Fi Community, BT Openzone, plus BT Openzone hotspots via the BT Business Hub. Well-known brands offering access include Hilton, Thistle, Ramada Jarvis and Macdonald hotel chains, Caffe Nero and Starbucks coffee stores, Welcome Break and RoadChef Costa service stations, British Airways, Star Alliance, American Airlines and SkyTeam airport lounges plus other UK transport hubs.

Five million BT consumer and business broadband – plus BT Mobile Broadband – customers have inclusive Wi-Fi minutes in their contracts to surf, work or make cheaperVoIP calls. Casual users can buy access from as little as 1/2p per minute. BT Openzone customers can access a further 65,000 hotspots in the UK and overseas through international roaming partners. BT FON members have access to another 225,000 FON (hot) spots in the UK and worldwide.

The millionth hotspot is now live and BT will launch a competition on Thursday 11th February. Further information can be found via the BTOpenzone Twitter feed.

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MCG To Acquire Digital Communications

Midwest Communications Group, Inc.(MCG) and Digital Communications Inc. (DCI) today announced that the companies have signed a definitive agreement under which (MCG) will acquire the assets of privately held DCI, a Factory Authorized Dealer and Authorized Distributor of NEC Telephone systems. Digital Communications, Inc. has been in business since 1979 with offices in Danville and Champaign and technicians covering Central IL and West Central IN.

MCG To Acquire Digital Communications

Digital Communications is a strategic addition to MCG’s Business Division. The acquisition will extend MCG’s product inventory and increase the company’s client base. NEC carries complete communications solutions that focus on the needs of intermediate-sized businesses, especially businesses that are expanding both in physical growth and in communications requirements.

MCG will build upon DCI’s customer relationships by offering an expanded line of communications solutions including voice and data networks, internet access, computer networking, wireless networking and bill auditing. Terms of the transaction were not disclosed but most of the DCI staff will be re-hired and the new division will operate under the DBA of Digital Communications MCG.

“The addition of NEC will complete MCG’s product line allowing us to provide comprehensive communication solutions for our existing clients” said Stan Mercer, President of MCG. “DCI’s solutions, talent and customers complement MCG’s business and extend our ability to deliver compelling products and services to all our customers. NEC products and services are designed to target the small-to-medium business needs and still maintain a business’ basic need to lower costs. It’s a natural fit with our corporate objective of delivering improved service with lower cost. This acquisition will strengthen MCG as a leading provider of business communications services in Illinois and Indiana.”

“This is a milestone for our company and we look forward to further growth as we capitalize on the synergy created by the acquisition of Digital Communications,” said Gary Jacobson, Vice President and General Manager of MCG. “DCI’s 30+ years and their reputation for dependable customer service combined with NEC’s innovative products, widely recognized brand and world class support make this acquisition a perfect fit while creating exciting growth opportunities for us, our customers and our employees. We look forward to working with the DCI team to ensure a rapid and seamless transition.”

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Cisco Has Revealed The Winners To Its Lifestyles Of The Tech Frustrated Competition

The Lifestyles of the Tech Frustrated competition started early July and offered customers the chance to win a Flip Mino HD Camcorder. The competition closed in August and now winners have been selected. The winners and their stories can be found at our Lifestyles of the Tech Frustrated website. Gerard f r o m Albuquerque – wrote a poem about home networking – and was considered one of the stand-out entries.

Entries ranged f r o m fixing shared printer issues to rogue wireless networks with stories coming f r o m all over America.

Cisco invited entrants to tell their stories that depict the challenges and advantages of home networking. Cisco wanted to hear about what customers use their home networks for and what they accomplish in their lives through technology. The competition also asked how customers’ problems were solved through the use of the Network Magic software.

In response, Cisco customers’ discussed Network Magic and how the home network software has helped them with their home networking nightmares. This feedback will help prove to be invaluable and go towards helping with the future development of Cisco home network management software.

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Cisco Launches Contest For Consumers To Share Their Home Networking Experiences

Cisco has launched a new writing contest called ‘Lifestyles of the Tech Frustrated’, which will run until August 16, 2009, which asks customers of home networking products to submit a 500 word story of their experiences in setting up and managing a home network.

networkmagic

Cisco is asking users to share their networking nightmare stories and how they solved their problems using Network Magic software or other networking solutions. The top 10 entries as deemed by a panel of judges will win a Flip Mino HD Camcorder valued at $229.99*.

Cisco is inviting entries to tell their stories which depict the challenges and advantages of home networking. Cisco wants to hear about what customers are using home networking for and what they accomplish in their lives through technology.

To enter the contest, participants can log on to the Lifestyles of the Tech Frustrated home page and fill out the registration form. The contest is open from July 2 to August 16, 2009 to all legal residents of the United States and the District of Columbia who are at least 18 years of age.

Cisco Network Magic is a home and home office network management software solution which provides software tools to help users set up a home network without the associated hassles of the task. The software programme helps enable users to connect up their devices such as routers, PCs, printers, media hubs, media adapters and internet cameras. Users can also control access to the internet and track online activity to ensure no users are abusing their privileges.

Network Magic also protects networks with enhanced WPA security capabilities and status alerts to block intruders and warn of any attempts from unauthorised sources. Network Magic can also help to repair network and Internet connections to keep everything running smoothly and optimize productivity.

*MSRP at time of going to press. Actual prices may vary.

About Cisco Systems:

Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Cisco’s vision for the consumer is to enable people to live a connected life that is more personal, more social, and more visual. More information about Cisco and its line of consumer products can be found at www.linksysbycisco.com and www.cisco.com/consumer.

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BT Plans Communication Integration To Reduce Mobile Costs For Small Businesses

BT has announced plans to integrate the BlackBerry Mobile Voice System (MVS) technology from Research In Motion (RIM) with BT Communications Complete (based on the Cisco Unified Communications 500 Series platform).

The planned new offering will enable BlackBerry smartphone users to take advantage of Wi-Fi networks in the office for voice calls. The solution enables users to switch from Wi-Fi to cellular networks, even in mid-call, allowing small to medium-sized business to reduce mobile airtime costs and be more productive.

Business users will be able to enjoy all the out-of-the-office conveniences of their BlackBerry smartphone – access to contacts, calls, applications and email anywhere – when they are in the office, but without the usually higher mobile airtime costs.

With features like a single voicemail box, the development will also eliminate the time wasted listening to and answering messages on multiple voicemails – making users easier to contact and potentially giving them quicker response times to customers and colleagues’ queries.

Users can choose to be contacted using just one number and, by incorporating BT’s One Plan Plus into BT Communications Complete, firms can make intra-company calls (including mobile calls) without incurring call-forwarding charges.

“The solution will enable the delivery of unified communications tools for small to medium-sized businesses, which previously only benefited larger firms,” said Bill Murphy, managing director, BT Business. “Technologies that better integrate key business processes, reduce costs and keep workers in touch with customers regardless of location, help firms to operate more effectively and to be in better shape for the upturn when it comes.”

“Small and medium-sized businesses have the same concerns as all of us – driving down costs and delivering a better customer experience. Unified communications can support those two objectives. The new service will bring together the strengths of all three companies – Cisco, BT and RIM – to deliver a great offer for companies of all sizes,” said Rick Moran, vice president of marketing, Cisco.

About BT
BT is one of the world’s leading providers of communications solutions and services operating in 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to our customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.

In the year ended 31 March 2009, BT Group’s revenue was £21,390 million. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

About BT Business
BT Business understands the challenges that businesses face in the current climate, and supports cost control, improved productivity and winning business through product collections including business broadband & internet, domainsweb hosting, data & voice networks, IT support and mobile services.

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The Implementation Of A Multimedia Contact Centre Solution From NEC Philips Unified Solutions Helped Virgin Games Deliver 5 Minute Customer Response Time

Virgin Games, Virgin’s on-line gaming and casino offering announces an average email response time of less than five minutes to customers, following the implementation of a multimedia contact centre solution f r o m NEC Philips Unified Solutions.

The company went live with the new solution, which utilises the latest IP and contact centre technology f r o m NEC Philips, in November 2008 with the launch of its in-house Customer Support Team, beginning the process of replacing its previously outsourced customer support functions to ensure full ownership of and a better more streamlined customer experience.

With the new, dynamic all-in-one solution f r o m NEC Philips, which combines call, chat and email customer contact facilities to enable communication through a variety of preferred channels and improved customer experience, Virgin Games has seen a 200-300% improvement in service delivery.

In addition to a dramatic improvement in response times, Virgin Games has announced a drop in average abandonment rates to below 1%.

Operations Director Christina Thakor-Rankin explains, “Most companies consider 2-5% abandonment acceptable, however Virgin Games has proved that with a dynamic and cost-effective solution like the one offered by NEC Philips, a better level of customer experience has been made possible. Of course, at launch our volumes went through the roof and whilst we aim for First Contact Resolution wherever possible, the fact that some customer interactions require some investigation means that unfortunately it is not always possible to give an instant response. However, aside f r o m this and exceptional events, we treat all customer contacts irrespective of channel as ‘on demand’ and aim to respond accordingly, with an average combined response time of under five minutes. The challenge now is to maintain this level and ensure that our customer service delivery continues to improve in spite of a rise in traffic through the site – we remain quietly optimistic that we can sustain this esteemed level of service. “

The Virgin Games combined multi-media contact centre is a first within the Virgin Group, breaking away f r o m traditional telephony based applications and embracing new and evolving customer contact applications. Thakor-Rankin says, “We regularly compare ourselves against the industry standard and we’re really pleased to be able to say that our response rates are some of the very best out there, especially in the case of e-mails where we operate to a standard service level of minutes rather than hours.”

Commenting on the selection of NEC Philips, Thakor-Rankin says, “We must have looked at the best part of a dozen systems before we came across the NEC Philips solution. We were instantly impressed by the proposition, and NEC Philips has continued to demonstrate a thorough understanding of our business needs and a quality and dynamic solution that has revolutionised the way that we operate and pushed Virgin Games up the leader board.”

Thakor-Rankin continues, “Critical to the instant success of the new solution is that it is an all-in-one application. In the last five and a half months we have received 25,000 hits across all media, be it call, chat or email. Nevertheless, the system we are now running is so dynamic that our 24/7 contact centre, offering support for three distinctive products (poker, casino and bingo) including all query types and escalations, is staffed by 11 people against a perception that the minimum required is around 14. This is another metric by which we can demonstrate that we are running a more cost-effective service than our competitors, which in turn will enable us to offer a better service to our customers.”

The customer experience is critical both to an online business model such as Virgin Games and the Virgin brand, and relies on a cohesive and intelligent customer management processes. The intelligent solution f r o m NEC Philips is a critical element of the customer relationship management strategy at Virgin Games, and the company continues to work closely with NEC Philips to maximise the potential of the new system and to identify any further areas for improvement.

Thakor-Rankin concludes, “We are using the application f r o m NEC Philips to measure first time resolution as well as other key performance indicators, to better understand the customer experience and to continue to deliver improvements across all communication channels. We are delighted with the system and the service f r o m NEC Philips and we look forward to continuing our relationship with them.”

Virgin Games launched in June 2004 and has quickly established itself as one of the leading gaming websites in the UK. Virgin Games comprises four distinct offerings:

– Virgin Casino, part of the Wagerworks network, brings consumers classic casino offerings like blackjack and roulette, as well as great feature slots like Monopoly, Cluedo, Dungeons and Dragons Fortress of Fortunes(TM) and the highly popular MegaJackpots progressive games, with a seeding value of Pounds Sterling 1,500,000

– Virgin Poker, part of the Boss Media network, offers a huge array of games and content for beginners through to experienced pros Texas Hold emSeven card Stud Poker and more – as well as the most generous loyalty scheme in the industry

– Virgin Bingo, part of the Virtue Fusion network, offers cash prizes worth thousands of pounds in the progressive jackpots, as well as Virgin prize bingo and a range of unique Virgin Games bingo games.

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Millions of Households at Risk June 12 – DTV Converter Boxes

The Federal Communications Commission (FCC) has repeatedly issued notices warning that millions of households are still unprepared for the June 12, 2009, national deadline for conversion of free over-the-air television broadcasting from analog format to digital format called “DTV”. While most households across the USA receive television programming by cable or satellite, an estimated 20 to 30 million households today still depend on over-the-air broadcasting to receive their television programming. The FCC has advised that for these households to continue to receive free over-the-air DTV television programming after June 12 they must purchase and install a digital-to-analog set-top converter box, yet DTV Across America predicts that for many households a DTV converter box will not be enough to avoid reception loss. Many households will also need to upgrade their television antenna, or subscribe to satellite or cable service, to accomplish the DTV transition. Unless these households can successfully navigate the DTV transition, their primary source of entertainment and information for public safety, public health, homeland security and civic engagement will literally go dark after June 12.

DTV Across America (www.DTVAcrossAmerica.com) is ready to receive the millions of possible inquiries about the DTV transition, especially on and after June 12. DTV Across America is a public/private partnership organized to serve as an “honest broker” for citizens nationwide who need information and assistance about options to ensure television signal reception following the June 12 DTV transition. Our purpose is to provide all citizens with both “high touch” and “high tech” solutions, comprehensive information about the DTV transition process and turnkey services and discounted installation and equipment prices for broadcast reception options.

Households that currently receive free over-the-air television broadcasting should to go now to the DTV Across America website www.DTVAcrossAmerica.com to determine their risk of reception loss after June 12 and to explore antenna, cable and satellite solutions, or call the DTV Across America toll-free consumer information number 1-800-359-1299 for various reception options.

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Telecom Expense Management Industry Association (TEMIA) Reports 20% Growth and It Begins International Expansion

The Telecom Expense Management Industry Association (TEMIA) (http://www.temia.org), the authoritative voice for the Telecom Expense Management (TEM) industry, today announced that five new companies have joined the association. More new member signings are expected with recent program expansion and a reduction of membership fees that demonstrates the financial strength of TEMIA.

In today’s cost conscious environment, enterprises are actively seeking help from TEM providers. “A TEM provider’s membership in TEMIA should be a strong consideration for any organization evaluating TEM solutions. TEMIA membership indicates thought leadership, an investment in the future of effective TEM solutions, and a long term commitment to the TEM market,” said Al Subbloie president and CEO of Tangoe (http://www.tangoe.com) one of the original founders of TEMIA.

The TEM market is growing as more organizations learn about the opportunity to improve supply chain management for telecom expenses and reduce expenses through optimizing inefficient processes. “TEMIA is ideally positioned to drive adoption of key performance benchmarks and metrics across the industry. We are eager to contribute to that effort in a meaningful way,” said David C. Snow, Vice President, Customer and Field Operations for Cerylion (http://www.cerylion.com).

While many of TEMIA members are competitors, they recognize the value that an association can bring. TEMIA is well positioned to help enterprises and TEM providers by developing industry standards for electronic bonding, electronic billing, and augmenting overall service quality. “TEMIA is the foremost organization leading the efforts of creating awareness for Telecom Expense Management at enterprises. It provides a platform to discuss telecom billing issues and standards. It also provides a framework for members to improve the overall TEM industry,” said Pankaj Gupta (PJ) President and CEO of Amtel. (http://www.amtelnet.com).

TEMIA occupies a niche that does not compete with other analysts or firms that offer educational programs. “We believe that our joining TEMIA is essential to our business future for two reasons: to cooperate with and learn from respected competitors and to work more closely to insure that the TEM industry develops real industry metrics to better service all clients,” said Joseph B. Chopek, President, Avalon Global Solutions Inc. (http://www.avalonglobalsolutions.com)

“The number of providers that offer some form of a TEM or TLM solution keeps growing; end-users need industry standards to assess and evaluate the viability of these solutions. I am encouraged by TEMIA’s accomplishments over the past twelve months towards its mission of developing and promoting industry standards. TEMIA is now well positioned to guide this growing industry for years to come,” said Troy McCracken CEO of Spectrum, Inc. (http://www.3spectrum.com)

The association is also expanding overseas with the recent addition a member with headquarters in France and new signings expected from other firms based in Europe, Latin America, Canada, India, and Asia. “We joined to learn from other companies, share our practices, and help promote TEM standards in Europe,” stated Shahram Sharif, Vice President of Global Strategy and Business Development, for Anatole (http://www.anatole.fr).

“TEMIA is shaping the future of the industry, and we are pleased these organizations have decided to join us in that effort,” said David C. Perdue, TEMIA membership chairman and CEO of Asentinel (http://www.asentinel.com).. “As the authoritative voice for the TEM industry, TEMIA offers companies significant resources and advocacy, while educating potential customers about the value of TEM.”

 

TEMIA, the Telecom Expense Management Industry Association, was founded in late 2006 by the country’s largest Telecom Expense Management (TEM) service providers that cumulatively manage $31 billion of telecom and data spend. TEMIA’s mission is to raise awareness and knowledge of the benefits of TEM solutions, to improve the quality and value of TEM solutions through the development and promotion of industry standards, and to cultivate shared industry knowledge among TEM providers, business partners, telecom service providers, and enterprise clients. For more information about TEMIA, please visit, http://www.temia.org/ or contact info@temia.org.

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ENENSYS To Showcase Advance Solution For Mobile DTV, DigitalTerrestrial TV, And Its Latest Innovative Digital TV Test & Measurement Products At NAB 2009 In Las Vegas

From 20th to 23rd April, ENENSYS will be present at NAB Show in Las Vegas, Nevada, US, at Booth SU10805.

ENENSYS will unveil its latest digital TV offering:

  • Complete and multi-standard Broadcast Mobile TV solution; this solution is one of the most complete, reliable and innovative solution on the market which is already commercially deployed. From transcoding to the delivery of digital TV including IP encapsulation / multiplexing, this solution offers innovative features (Statistical multiplexing, bandwidth optimization, regionalization, …). After successful DVB-H commercial deployment, the ENENSYS Mobile TV solution is ready for ATSC-MH.
  • End-to-end Single Frequency Network solution; ENENSYS keeps on improving its SFN solution (from MIP insertion to broadcast delivery) to sustain its leadership position for delivering digital TV content over Single Frequency Networks and helping network operator to cope with SFN constraints.
  • Latest IP gateway supporting the delivery of digital TV over DVB, ATSC, ATSC MH and DAB/DMB networks and supporting SFN and DTS characteristics,
  • Its innovative Digital TV test and monitoring products: the monitoring probe for QoS network measurement (real-time monitoring and long term performance analysis), and its latest version of pocket size (DiviCatch) digital tv analyzer for lab and deployment network in depth analyzing.

Do not miss the demonstration on our booth of our DVB-T2 LabMod featuring high grate DVB-T2 modulation and dedicated signal generator for live transmission, field test operation, R&D or factory test measurement.

ENENSYS product manager Laurent ROUL will also take part in the Broadcast Engineering Conference planned on Wednesday 22nd April, from 2 to 6:00 pm for a presentation about DVB-T2. This conference will consider a global deployment of DVB-T2 standard and will point out the aspects which have to be carefully taken into account demonstrating ENENSYS expertise in the latest Broadcast standards.

About ENENSYS Technologies SA
ENENSYS Technologies has years of experience in the design and manufacturing of Digital TV transmission systems. Offer ranges from Mobile TV, Digital Terrestrial TV, IP Distribution to Test & Monitoring solutions, with high grade services and trainings. Covered standards include DVB-H, T-DMB, DVB-T, DVB-T2, DTMB, Digital Cable, …

ENENSYS has over 200 customers in 50 countries. Customers are Broadcast & Network Operators, Telcos, Chipset Vendors, Receivers Manufacturers and Global System Integrators. Headquartered in Rennes, France, in the heart of the European Digital Broadcast Cluster, ENENSYS is a public company listed on Euronext Paris Stock Exchange (FR0010286252 – MLENS). For more information, please visit www.enensys.com.

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Executive Team Appointment Further Bolsters Novotech’s Strategic Growth Initiatives

Novotech, a leading distributor of innovative and value-driven wireless communications products announces the appointment of Mr. Stefan Lindvall to its board of directors. Mr. Lindvall has extensive experience in the M2M marketspace having most recently served as President at Wavecom, INC responsible for the Americas.

“Novotech is pleased to have Mr. Lindvall join our board,” said Matt Dumais, President of Novotech. “Stefan brings a wealth of industry knowledge and experience to the company which will allow Novotech to further its’ growth strategies globally.”

M2M solutions are available immediately through Novotech Technologies by calling 1-800-268-8628. With offices throughout the United States and Canada, Novotech is well positioned strategically and geographically to support the growing M2M needs of customers and manufacturers across varied industries.

About Novotech:

Novotech is a leading distributor of M2M technologies in North America and has proven expertise in key technologies important to bringing M2M solutions and products to market. Over the past 14 years Novotech has been selling into the M2M marketplace and continues to be a reliable partner helping to integrate the right products to meet customer’s exact and demanding criteria — whether they are currently engaged, or becoming engaged in the M2M space. Novotech has blended the leaders of M2M products in their respective technologies on one line card, thereby offering the most innovative and complete portfolio of market-leading products in the M2M marketspace today.

For more information please visit www.NOVOTECH.com

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TS2 Satellite Technologies Launches New Portable Modems For Global Satellite Broadband Network

Global access to secure broadband satellite services, e-mail, high-quality simultaneous audio and video transmission in real time, two-way data transfer up to 492 Kbit/s (Hughes 9201, T&T Explorer 700), ISDN and VoIP telephone interfaces, SMS with granted independence and unlimited mobility. You will find it all in the new TS2 portable BGAN terminals.

BGAN (Broadband Global Area Network) http://www.ts2.pl/en/BGAN satellite modem is a small laptop-sized device which weighs less than a kilogram (T&T Explorer 110) and which ensures transfer and reception of files of any size within a satellite network from almost any place on Earth. Equipped in USB, WLAN, Bluetooth and ISDN – BGAN makes a control unit or communications center with a decision centre in any place in the world. On land, water, or in the air, both high in the mountains and on deserts – BGAN makes your portable office ready for work within minutes.

BGAN terminals http://www.ts2.pl/en/BGAN are gaining more and more interest, particularly among foreign correspondents, soldiers, crisis management units, police, fire brigades, emergency services and other safety services. Travelers, participants of exotic expeditions, extreme sports lovers, sailors and officers of international organizations all over the world also form a numerous group of users.

The new technology can be used for communications even in most extreme weather conditions. The terminal is resistant to water, humidity, shock, dirt and temperatures ranging from -40ºC to +80 ºC. Its additional accessories such as a solar panel, car antenna or power generating unit eliminate additional limitations. Its user-friendliness and possibility to connect several computers and other compatible devices to one modem make it suitable for use in countless situations.

TS2 Satellite Technologies and Polish branch TS2 Technologie Satelitarne specialize in providing global satellite access services. The most significant clients of TS2 include: the United States Marine Corps (USMC), the United States Army Corps of Engineers and Australian Defense Forces (ADF).

PDF brochures
Thrane & Thrane EXPLORER 110™ http://www.ts2.pl/pdf/Terminal_Thrane_110.pdf
Thrane & Thrane EXPLORER 300™ http://www.ts2.pl/pdf/Terminal_Thrane_300.pdf
Thrane & Thrane EXPLORER 500™ http://www.ts2.pl/pdf/Terminal_Thrane_500.pdf
Thrane & Thrane EXPLORER 700™ http://www.ts2.pl/pdf/Terminal_Thrane_700.pdf
HNS 9201™ http://www.ts2.pl/pdf/Terminal_Hughes_9201.pdf
Wideye SABRE 1™ http://www.ts2.pl/pdf/Terminal_Wideye_Sabre_1_EN.pdf

Picture – GIF 1,0 MB http://www.ts2.pl/images/inmarsat-bgan-ts2.gif

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